It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved.

Super user friendly and intuitive. It has made training much easier.

It’s easy to handle and very helpful. Customer service it’s the best, they always help you and teach new techniques to improve.

Easy integration with other systems, great reporting features, and continued improvement.

It is incredibly frustrating to not be able to call someone in an urgent situation.

I love the ease of use with Cloudbeds. Everything is conveniently located and simple to see.

Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.

It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept.

Cloudbeds has streamlined every aspect of my operation and my guests feel it. Overall I am thrilled with my Cloudbeds experience.

Very easy to use and navigate through. Reservation and calendar view / adjustments are very user friendly.

No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up.

That you can add code to customize your booking platform. Also, the customer service was very helpful and responsive.

Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good.

Easy to use PMS, nice design. Automated payment processing work great.

Nice features and pricing, but needs better support.

Many integrations corresponding to our needs. The person who introduced us the software has great knowledge about the system, but even more important about the business we do.

The Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Easy to manage, good overview, easy to adjust rates.

Software Is great, customer service is beyond excellent, the interface is user friendly.

The fact that is cloud based made it easy to access. Also all the features and integrations with other software makes it a great tool for any hotel or hospitality property.

A few missing features in my opinion, such as a mobile app with cc processing for checking/out.

Best value we have ever seen which means a great help for small business owners like Wilsons Bed and Breakfast.

Change this, it serves no purpose, but to aggravate the Innkeepers. The accounting end is complicated, no logical process, typical Geek mentality and no common sense.

User friendly, easy to navigate and understand, tutorials for each window, customization, easy to connect with OTAs, that you can use it on your phone or ipad.

The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant.

No direct phone consultation to help with start up problems, and to set up transfer. Credit card data was not transferred from Rezovation, misrepresentation from the start.

Cloudbeds is easy to install, customise, and use. Support is absolutely amazing.

Fully Cloudbased software with a good price , esay to use.

I think that the customer service team is very nice and very helpful. So I can implement the cloudbeds to my hotel.

I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.

It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow.

Simply the best choice for a PMS with fantastic support team on a reasonable money spent.

Very much happy with the program, specifically on using it. And the response team are the best, they are on the top of their game.

The software is great, robust, reliable, and with a very good costumer support. What else may I ask for.

Everything, it is very easy to use. A lot of functions and a very good team behind the software.

Integration to our own webbpage for online sales was easy and price and sales structures good and easy to use.

I love the Trip Advisor integration (included on the basic plan which is great), and I love the custom booking rules that you can set up.

I love the integration of some of the most popular booking engines that exist and helps with the correspondence with guests. Automats routine tasks with an ease which has hardly be known before.

No payment options for Indonesia. They do provide paypal as a payment option, but i would need to change my currency to USD.

It provides everything needed and the customer service replies very fast to questions and is eager to help. Thanks a lot for the great service.

It is easy to use and have an outstanding support chat.

The most positive experience is the service of sirvoy. These guys are great in helping and introducing into the software.

Apart from the fact that it works well and is easy to use the support team are always responsive and helpful.

On the odd occasion I have bumped up against some limitations around options for promotional offers, but so far have always found a work-around.

And Sirvoy customer service is responsive and answers questions clearly. Sirvoy is simple and easy to work with.

What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly.

Great for a guesthouse, easy to use. But no payment option for Indonesia.

The chat feature is prominent on the page, not hidden away, and the help we have received has always been great.

This is where great support enters the equation. Who do you go to, how do you communicate your  questions, such that the support organisation understands your issue.

Communication is great always online a super quick with responses. Very, very affordable system.

Well functioning,  impressive and powerful booking system. A little bit too powerful for my needs, but most will need.

Everybody finds in a intuitief manner his or hers way through the software, witout damaging aneything.

No accounting integration. I would have preferred that.

We have used Sirvoy for almost two years now, and we could not be more happy. Such fantastic features and support even with such a low cost.

Easy implementation, but mostly instant customer service via chat. Probably the best service I have ever received.

The free trial was good and met our needs. The ability to plug-in to travel channels was nice, but we never tried it.

Very easy to use, customer support is so good I feel like I am their most important customer. I have had many questions all answered without down time due to waiting.

Very easy to use and whenever I need assistance, the online chat team/support are right there and have always been able to solve my issues.

Very good and stable software, 100 rooms can be handled by one person easily. Continuous development that makes it easier to use.

The support of Sirvoy is superb. You type in your question and in a few second you will have the required answer and help.

M surprised that it's easy to work with and most of the time the system is  working awesome.

Everything comes with an easy and competitive price model.

Lack of personalization BUT they are simple fixes, the developers just need to make  existing fields available  for selection throughout the platform.

And when a booking for Airbnb is cancelled it shows up on Sirvoy as a 'No Name' booking.

Easy to use, the customer service is outstanding as they help you navigate through the system. Very happy with the program for my motel.

I find using Sirvoy very easy , they have not over complicated the system. It is very easy to navigate and the chat service is the best i have used.

Very nice and helpfull customer service. One of the best i have experince of.

Managing Airbnb reservations are still a problem, as I would need to have one room always available for them, instead of maximizing it with all the reservation partners / tools.

US Dollar

Cloudbeds is an easy-to-use hotel management suite that offers hoteliers and hosts a centralized solution to help run their property simply and effectively. With Cloudbeds, you have one login, one system that is always in sync.  Our suite includes a PMS, Booking Engine, Channel Manager and Marketplace with 300+ connections, Revenue Management Tool, and Payments. Trusted by thousands of hosts in over 155 countries, our solution helps our clients achieve more reservations and happier guests.

Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.


Inventory can be synced automatically from the solution to booking engines, OTAs and other online marketplaces. The solution offers support for multiple languages and currencies. Users can set up taxes, fees and policies to be applied per room, per item or in a custom combination.



LongDescription

Dynamic Pricing

Payment Processing

Multi-Channel Management

Price/Margin Management

Room Inventory

Access Controls/Permissions

Activity Tracking

Dorms

Reservations Management

Price Optimization

Credit Card Processing

Spa/Activity Management

Invoice Management

Reviews Management

Single Property

For Vacation Rentals

Registration Management

Calendar Management

Customizable Fields

Room Booking

Housekeeping Management

Data Import/Export

Promotions Management

Customer Support

Email Templates

Booking Notes

Booking Management

Rate Management

Channel Analytics

Channel Management

Third Party Booking

Extended Stay

Partner Management

Marketing Automation

Kill Switch

Front Desk Management

Activity Dashboard

Online Booking

Reporting & Statistics

Group Reservations

Multi-Channel Sync

Multi-Property

Availability Management

Customizable Templates

Cash Management

Billing & Invoicing

Multi-Language

Discount Management

Customizable Branding

GDS/OTA Integration

Inventory Control

Billing Rate Management

Private Rooms

Built-in Accounting

Restriction Management

Drag & Drop

Point of Sale (POS)

Campaign Management

Multi-Channel Distribution

Inventory Management

Guest Experience Management

Third-Party Integrations

For Hostel/Dorm Managers

Data Synchronization

Order Management

Incentive Management

Pipeline Management

Lead Management

Commission Management

Mobile Access

Reporting/Analytics

Financial Management

Real-Time Analytics

Short/Long Term Rental

Multi-Channel Marketing

Tax Management

User Management

Electronic Payments

Customizable Reports

Multi-Channel Campaigns

SMS Messaging

Multi-Location

Multi-Currency

Inventory Tracking

Guest Check-in/Check-out

Real Time Data

Performance Metrics

Real-Time Updates

Website Integration

Revenue Management

Website Management

Customer History

Bed Management

Personalized pricing quotes are available on request.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Cloudbeds

In Person

Live Online

Webinars

Documentation

Videos

Sirvoy is a cloud-based Hospitality Management System, suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. 


Sirvoy’s booking management software can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings.


Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages to guests. Available booking channels include Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld and more.


Support is provided through an online knowledge base, over the phone and via email. Pricing is per month.



Employee Management

Task Scheduling

Maintenance Management

Email Management

Alerts/Notifications

Maintenance Scheduling

Social Media Integration

Activities Booking

14-day free trial, no credit card required.
Pricing is based on the number of rooms.
Starter: from $9/month.
Pro: from $35/month.

Cloudbeds vs Sirvoy

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