In our company we save time and money using Sirvoy software. Works every time - any time :)

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

We are most satisfied with this software.

simple to use

intuitive, instant knowledgeable support

lack of personalization BUT they are simple fixes, the developers just need to make existing fields available for selection throughout the platform

No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service

It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable

The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.

good. it runs the entire business. we use it daily and would be lost without it

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues

managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine

Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately

I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete

nothing to complain about, software always works very well

excellent

Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.

I cant think of anything, they are really good

Save time

Easy to use Automated messages Editable reservation forms Links to OTA's

No payment options for Indonesia. They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company. How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?!

Very good

I like the support even though it uses a chat system you do speak to a very knowledgeable technician and not some AI system. I always get an answer and quickly.

There is nothing I dislikes about Sirvoy. It does everything it says it does.

Great support, the program is very easy and does not require a lot of training for staff to understand how it works.

There is really not a lot I can complain about. I would like more in depth statistics and be able to view trends over time.

I'm happy with Sirvoy, it's makes our job with our hotel working simply from anywhere. We can manage any booking Chanel and the daly operations easy.

First of all, the software is simple, adoptable, and depending on your services you can grow with it. Second, the support is probably the best I ever had on any software. Always answering just a click away, multi language!

So far no cons about this software. Thumbs up!

All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!

Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report.

It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall.

After many trails and one year with other companies and lots of research we found Sirvoy. It was the best fit for our business (14 - 18 units). It is incredibly easy to use for both the business owner and guests. The fee (including the credit card service) is ridiculously fair compared to other platforms in the industry. I've only had to contact customer service one time for something I over looked and they were fast and professional to provide information. I cannot say enough good about Sirvoy. It has saved our business time, money, and headaches to no extent. We have sent other similar businesses we work with to sign up for Sirvoy and have heard only great things from them as well. Sirvoy is certainly a cornerstone to our businesses success. Thank you!!

Easy of use, clear and concise interface on both the back-end and front-end.

Not allowing guests to choose a specific unit number within an accommodation type (ie: Glamping Tent - Site 1 or 6). Photos not enlarging or gallery option when guests view available accommodations.

Sirvoy is something we use every day - it is essential to the running of our hotel business. We are pleased with the customer support we have received.

Firstly it makes our life running a hotel so much easier as we can now see all of our bookings from all of our channels in one place, and we can relax knowing that we will not get double bookings. Secondly Sirvoy is one of the few companies we have seen that make it easy to contact a real human being whenever any issues arise. The chat feature is prominent on the page, not hidden away, and the help we have received has always been great.

It does not work as well with Airbnb as it does with our other channels, for example having to manually cancel bookings on Sirvoy when they are cancelled on Airbnb. And when a booking for Airbnb is cancelled it shows up on Sirvoy as a 'No Name' booking.

The team is always there to help with the Chat support. They even work in French when I can't find the word in english.

After many search on the net and after truing many other solution, Sirvoy is just perfect. Not to complicated, very manageable, and cost effective.

Can't say, everything works pefect for me and when it doesn't, the tech support finds solution with me.

Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

We have used Sirvoy for approx four years now in order to manage a small (six unit) vacation rental business. The system has served our purpose quite well (we started off with Excel) . What I particularly like is that the system is easy to use and that it continuously evolves. Sirvoy is a significantly more powerful solution today compared to when we started off four years ago but the cost of use is till at a reasonable healthy level for our small business.

Subscription model Reasonable cost Easy to go and easy to use All in one package Enough functions and features for a smaller business / straight forward operation

Nothing in particular

We can manage our pricing and offers. We manage the check-in / out and payments. Pre-ordered services as lunch and dinner. Cleaning and house-keeping. Statistics andeven marketing and sales on our webbpage and social media.

When we started usin Sirvoy in 2014 we found out that it was easy getting started and we really saved a lot of time since we had a lot of facts and figures all on the same place. After that Sirvoy has even improved and we have added all channels we need.

Mapping with Citybreak caused a little trouble. We are not really happy with that yet, but the reason is partly our´s, so we don´t want to re-name all our rooms and choose to keep it like this. Mapping is working anyway..

We're using Sirvoy for a small hostel and have been setting it up ourselves with no problems. The customer service is great and they find workarounds for you if a certain functionality is missing. After extensive research this was the best and also cheapest solution for a business of our size. It's continuously improving and the developers are happy to implement new suggestions. Breaking bookings could be easier and we have decided against using the built-in Channel Manager as we have a lot of long-term guests and updating availability manually is not possible. That means we put our bookings in manually but that works smoothly enough and still faster than in the program we used before. Big plus: one of the few reservation softwares that's designed well and intuitive.

Design, usability, support, features

lack of manually adjustable channel manager like the siteminder inventory

Our previous package was excellent, but very expensive, it had all the whistles and bells, but you paid for them! Sirvoy is very cost effective and certainly in the early stages, seems more than capable of managing our bookings and helping us to support our [SENSITIVE CONTENT HIDDEN] and guests.

When you start to use a new software package, particularly one that has a direct impact on how your business runs, you need to get it running quickly and efficiently. This is not always easy as you don't fully appreciate the pitfalls early on. This is where great support enters the equation! Who do you go to, how do you communicate your questions, such that the support organisation understands your issue? Can your precious data be imported accurately and easily? Sirvoy support are easily contactable, they listen, they understand and they smooth the way so that your business can get on track quickly.

Still finding our feet with some features, but it is early days yet and I'm confident with the level of support I have received already, problems however pressing will be resolved.

My overall experience with Sirvoy is positive. The setup was a big challenge. Having been a hospitality professional for many years I was never involved in IT setup etc. and with Sirvoy you need to learn real fast. Written tutorials on how to do things versus human direction and explanation of why and what to do is very different.

I most like the direct channel connections and the economical price.

The lack of human contact when in need of assistance. Customer support is mainly through online chat and written tutorials versus speaking to a person over the phone and at times for me that can be a challenge.

Although we are still in a testing phase, running our old PMS alongside, this is a much simpler and concise online PMS. Has what you need or a way to get around what is missing.

Easy to use, uncomplicated with clear instructions. The chat support is truly impressive. They answer within seconds 24 hours a day! Does not need good broadband internet which is very important when running a resort far away from civilization. Very competitively priced.

The ability to differentiate between direct clientele and Agent driven clientele.

The system is really good and very user friendly, if a little ridged at time. But what really makes me come back Sirvoy time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys!!!!!!!!!!

USER FREINDLY, CUSTOMEER SERVICE

A little set in is ways, cant edit some features.

thank you very much.

Went through a big audit and proof of concept work. What they are trying to do is not easy while they are offering the whole package that works (a lot of the solutions out there are unreliable). Can be clucky to set up but this is also due to Booking and Expedia that they have to work around. People are there to help 24/7 through chat. For the price I really think this is an incredible package.

how to guides could be more detailed. wording could be clearer especially in the restriction area.

I am a designer and the first reason I choose Sirvoy was the beautiful design of the User (POS) interface. Great service, always got answers that helped in few short steps. Great value for the money you pay.