Little Hotelier

RATING:

4.0

(153)

About Little Hotelier

Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments - even on-the-go with our free mobile app. Enjoy high-definition visibility of your, and your competitors’ rates so you can take control and find your pricing sweet spot. Little Hotelier shows you how your rooms are being sold across major OTAs, as well as how your rates stack up against your competitors in real-time so you can make more informed pricing decisions. Designed and built with small properties in mind, our platform is simple, our set-up is quick, and our award-wi...
Drag and drop calendar to easily create and manage your reservations

Little Hotelier Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

3.5

Most Helpful Reviews for Little Hotelier

1 - 5 of 153 Reviews

User Profile

Humberto

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

PROS

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

CONS

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Reason for choosing Little Hotelier

I had the siteminder bundle and this service is the last add on I needed

Vendor Response

Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Replied August 2019

Werner

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Good reliable booking solution

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

PROS

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

CONS

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

Reason for choosing Little Hotelier

Yes. In the end it was the customer support.

Reasons for switching to Little Hotelier

ResBook made us to switch to their new software and it was a disaster all the way long. The price went up 300% for something which doesn't work properly.

Vendor Response

Hi Werner, Thank you for taking the time to review Little Hotelier, we really appreciate it. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth. We are always looking for ways to continually improve our users' experience, so we appreciate your feedback. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Replied February 2020

Micah

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed February 2020

You asked for my opinion

barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.

PROS

The customer service team is extremely helpful

CONS

As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue. A broken tool. As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool.

Vendor Response

Hi Micah, Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards. Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right. If you have a persistent issue with the app, please contact us directly so that we can resolve this for you promptly. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products. All the best, Misha

Replied February 2020

KL

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2018

Love the team and staff but functionality is a real issue

PROS

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

CONS

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues: 1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen. - There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details. - The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not. - No option for custom letters. If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

Kari

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Overall great product, some multi-language options can be improved.

PROS

Great customer service, very customizable, integrates seamlessly with our webpage

CONS

We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.

Reasons for switching to Little Hotelier

Better integration, enhanced features

Vendor Response

Dear Karl, We're really happy that you're satisfied with your Little Hotelier product and service experience! We're also glad to note that our work on multi-lingual enhancements in product and through our support team is meeting your needs. Your suggestion about auto-detecting user language of your guests is certainly an interesting one that we'll share with the product team for consideration. Your point on a delay for language changeover is also something we'll look into. Thanks again for your feedback and suggestions! Do let me know if there's anything else you might need help with, Karl. Warmest regards, Mei

Replied April 2021