Cloudbeds
About Cloudbeds
Awards and Recognition
Cloudbeds Pricing
Personalized pricing quotes are available on request.
Starting price:
$100.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Cloudbeds
1 - 5 of 319 Reviews
Sidath
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy to use and cost effective property management system with a great list of features.
I am very happy with the software
PROSCloudebeds is a PMS you get with a channel manager and booking engine. All in one software. You could learn how to use it without any one help. It has learning videos for most of the functions. Now it has multi currency functions as well.
CONSEasy to use and cost-effective invoicing solution with a great list of features.
Reason for choosing Cloudbeds
Once we purchase Cloudbeds we do not have purchase channel manage and booking engine sepetately.
Vendor Response
We are delighted to hear that you are very happy with our software. Thank you for all the kind words and we would like to personally show our gratitude for being a trusted business partner. We are happy that you find it easy to use Cloudbeds alongside all the great features showing a great impact on your property! About your suggestion on an Invoicing solution, please describe how you would like the function to perform and send it over to our team at support@cloudbeds.com. We are looking forward to your input!
Replied April 2022
Larry
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Choosing Cloudbeds as the HMS to migrate from our old HMS
I think i have already given that in my first feedback.
PROSFirst of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device.
CONSLike any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.
Reason for choosing Cloudbeds
Most of the products nowadays are cloud enabled and has similar functions, For me to decide on Cloudbeds, the key issues are definitely its cost competitiveness, scalability, expandability as well as the friendly support helpddesk!
Vendor Response
Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests!
Replied July 2022
Brian
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2024
Issues hidden beneath the surface.
In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition.
PROSExceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.
CONSThe details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.
Vendor Response
Hi Brian, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you.
Replied February 2024
Rick
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed April 2022
If you can get past deployment you will like the software.
Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it.
PROSGoogle Hotels Integration was the primary reason for the move.
CONSThe worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself. The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings. There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution. As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds. I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy. There is some very basic pricing manipulation missing, even with the PIE add-on.
Reason for choosing Cloudbeds
Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.
Reasons for switching to Cloudbeds
We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.
Vendor Response
Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further.
Replied April 2022
Nardya
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Help in Unprecedented Times
Cloudbeds has been a great addition to our business, unfortunately we joined at the beginning of January 2020 so were only able to optimise the usage in the first 3 months, however the support that has been extended to us during the Covid Pandemic has been exceptional. Unfortunately our business has suffered terribly with a drop from 80% occupancy to barely 5% but Cloudbeds has been active with their training support and relief support. It is refreshing in this age of technology that customer service actually calls to speak to you. We really look forward to a continued relationship and a return to travel and more business in the future!
PROSI like the easy calendar use. Setting up promotions, loading rates, online training information
CONSI would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers.
Reason for choosing Cloudbeds
Great Customer onboarding team, functions were more suitable for a smaller business, easy to follow online information, software interface was easier to navigate. Customer Service response is excellent and speedy.
Reasons for switching to Cloudbeds
Poor Customer Service . Software was not suitable for a small business.
Vendor Response
Thank you for your trust in Cloudbeds and for writing us such a nice review; we truly appreciate your feedback and that you are enjoying some of the core features. Regarding our booking engine, it is fully customizable through open HTML coding and we have some resources in our knowledge base that can help you re-design it into a suitable theme of your liking. Please reach out to us via support@cloudbeds.com and we will be more than happy to help you.
Replied April 2022