About eZee Absolute

eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, allowing hoteliers to manage the reservations and online distribution of various properties using a single login. eZee Absolute can be used by accommodation providers like independent hotels, serviced apartments, hostels, chain of hotels, resorts, bed and breakfast and guesthouses.

eZee Absolute provides features like front office operations, guest self-service, group management, profile management, rate and revenue management, yield management, housekeeping, analytics and reporting, hotel PMS app and more.

eZee Absolute is in...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

224 Reviews of eZee Absolute

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(143)

143

4 stars

(62)

62

3 stars

(12)

12

2 stars

(5)

5

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 224 results

May 2018

Aditya from Zostel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Easy to use, great support

Pros

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

Cons

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Response from eZee Technosys

Replied June 2018

Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.

July 2019

Ibrahim from UFA Escape

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Excellent after sales service.

Since we are new to hotelier business and wanted to streamline the whole operation remotely, we choose eZee as our partner for our PMS. From the setup to the final live process, we received excellent support from CSR here in Maldives. Anything inbetween, was attended and solved professionally. With regard to the software, I would say its all integrated and easy to use, along with the channel manager, you are able to manage a property with less effort, efficient and reliable. We will highly recommend eZee as No.1 PMS for a smooth operation. Thank you very much the eZee team and indeed everythings very EASY.

Pros

After sales is excellent. Ease of use and very much user friendly.

Cons

I would say, if you can enhance the overall look of the software, more over the design will be good.

Response from eZee Technosys

Replied July 2019

Hi Ibrahim, Thank you for such a great review. We're glad to know that our solution is exceeding your expectations. We've noted your suggestion and have added it in our list. As you might be aware, we're constantly updating our solutions with latest requirements, ensuring that you have a great experience while using them. Rest assured, we'll do our best to improve your experience with us. In case you have any issue while using the solutions, you can always get in touch with your account manager or live 24x7 support. Regards, Team eZee.

November 2019

Dilip from Bauhinia Apartment

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Feedback on eZee support

Overall I am a very happy customer. I will definitely recommend this software solution for hotels of small and medium size.

Pros

Cloud based solution requiring no installation efforts Functionality for property management includes inventory, check-in, check-out, invoicing, house keeping, channel manager, GST reports, analytical reports, etc. Mobile app is very useful to get insights in business operations Product support team is excellent

Cons

eZee PMS can be improved slightly for ease of use Business analysis reports can provide month wise utilization analysis Help in pricing model design can be useful Training module in property management can be a great addition Sharing lesson learned and best practices of other users can be useful

Response from eZee Technosys

Replied December 2019

Hi Dilip, Thank you for sharing your feedback. We're glad that eZee Absolute and our customer service team is meeting your expectations. We will surely consider your suggestions for improving our solutions to enhance your experience. Keep writing your suggestions at cm@ezeetechnosys.com. Regards, Team eZee.

February 2018

Pawan from Amazing Accommodations

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

February 2018

They have to go a long way to be suitable for fast growing short stay providers

Pros

I selected this product looking at all the good reviews and felt its fit for us. It is not an easy decision for the small hoteliers to choose the PMS. Once selected its not easy to move form one solution to another. Customer Service: I was impressed by the response time of the customer service team. specially the online chat is very easy to contact support reps. Reports: There are several reports which makes front office and back office operations simpler.

Cons

1. Accounting Interface: We use xero for accounting. I was told that there is seamless integration with xero. But the reality is the interface is a half baked product. It creates manual journal postings for the sales and receivables. It doesn't give you any summary at the end of processing. So if a few records fails to create postings, it is a nightmare to find those records and process again. I have a xero certified very skilled accountant and he also struggles to reconcile the sales and receipts. I have more than 10 years of experience in IT consulting/ designing complex interfaces and I can say confidently, I have never come across an interface which doesn't give a summary after processing records. SMS Gateway - Ezee absolute integrates with a few SMS gateway providers to send automated texts to guests/hotel staffs etc. This functionality can send sms only on events like, CHECK IN, CHECK OUT etc. We need to send SMS to guests a day before CHECK IN/CHECK OUT. The interface cant handle it. So, it is useless for us. Carpark: One of the common functionality all hotels/short stay providers closer to CBD wants is to be able to manage the carparks with accommodation. This PMS doesn't have this functionality. We are using Excel to manage carparks. The good thing is they had informed me about non existence of this functionality before I signed up and I was prepared for it.The worst experience was when I wrote to the CEO about the issues. No reply for week.

Response from eZee Technosys

Replied March 2018

Hi Pawan. Thanks for your honest review. The mentioned requirements are already posted to the technical team and they are working on the same. Our development team requires a basic/standard time for implementing the same as there are lot of RnD and performance checks to be made before implementing such features. We assure that all of your issues will be fixed in due time. For any concerns, you can always reach us on our 24x7 live support or to your dedicated account manager or write to us on cm@ezeetechnosys.com Regards, Team eZee.

April 2019

Jackie from Omni Hospitality

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

A Complete Solution with Phenomenal After Sale Service

Ezee suite of products facilitates us in providing a complete end to end solution for our clients, with measureable improvements in efficiency and increased sales. The products are easy to implement and train users on.

Pros

We constantly get positive feedback from our clients in respect of functionality and value for money, delivering beyond expectation is easy with a product such as this. The rep and her team are knowledgeable, friendly and always deliver a solution to any challenge we face.

Cons

There isn't anything that I dislike about the product.

Response from eZee Technosys

Replied April 2019

Hello Jackie, We are glad receiving your feedback. We promise to stand by Omni Hospitality in every business venture. Regards, Team eZee