eZee Absolute Software

4.52 / 5 (181)

About eZee Absolute


eZee Absolute from eZee Technosys is a cloud-based solution designed to help hotels of different sizes and types in handling their day-to-day operations. The solution has a property management system with multi-property support, allowing hoteliers to manage the reservations and online distribution of various properties using a single login. eZee Absolute can be used by accommodation providers like independent hotels, serviced apartments, hostels, chain of hotels, resorts, bed and breakfast and guesthouses.

eZee Absolute provides features like front office operations, guest self-service, group management, profile management, rate and revenue management, yield management, housekeeping, analytics and reporting, hotel PMS app and more.

eZee Absolute is integrated with a hotel channel manager that automatically updates hotels’ inventory and rates on travel websites and restaurant POS called eZee BurrP! as well as eZee Optimus to manage transactions in hotel restaurants, bars, cafes and room service. The solution also integrates with eZee Reservation online booking engine, letting hotels manage their inventory and bookings from their hotel website.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

181 Reviews of eZee Absolute

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(117)

4 stars

(47)

3 stars

(12)

2 stars

(4)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 181 reviews

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October 2016

Christoff from Le Petit Bijou Boutique Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Satisfied customer

We started doing business during September 2015 and was looking for a web based Channel Manager and online calendar where I could access and manage reservations any time of the day. eZee Absolute does all of this and more at a very reasonable price. The program is very easy to use, with tutorials available online when one gets stuck. The customer support I received during the take-on phase and thereafter has been absolutely outstanding with the staff responding within hours, many times within minutes, from the time of lodging an inquiry. We've been running live problem-free for just over a year now, totally independently with the odd request for assistance. The only only shortcoming that I could highlight is that there's currently no mobile app available, but believe this will be included in the next upgrade. I can certainly recommend eZee Absolute to any hospitality business; from a small B&B to a large hotel with bars and restaurants.

Pros

Web based
Ease of use
Calendar view
Customer and Travel Agent database

Cons

No mobile app available
Not possible to process credit card payments via the Payment Gateway
Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied December 2016

Hi Christoff, We laud for sharing your opinions and aim to improve consistency. To address your concerns, we do have eZee Absolute App available on Google Play Store as well as Apple App Store which is the simplest PMS app you will find in the market. And it also supports credit card payments. Additionally, we have interfaces with limited credit card processing and payment gateways. However, if you have any of your preferred ones, we can integrate that with our solutions. Recently, the UI of eZee Absolute has been given a face-lift and our other software are under development in that line. Please write to us here: cm@ezeetechnosys.com, so that we can well assist you on the queries and suggestions. Regards, Team eZee!

March 2018

Michelle from Omni Hospitality

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Exceptionally positive experience, with the greatest appreciation for the amazing after sale support

Pros

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.

Cons

Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied April 2018

Hi Michelle. Wonderful that you took time from your busy schedule to review us. Thanks for your kind words.

May 2018

Raja from Hotel Rajdhani Plaza

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

This software helped me integrate different parts of my hotel together and the support is for real

Increased online booking better integration and communication between front desk, kitchen and accounts

Pros

1. Can post room food bill from Optimus directly into the rooms
2. Reports give great operational and financial snapshots.
3. Auto night audit feature saves time for my front desk staff
4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go
5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally
6. Customer support is for real, always available
7. OTA bookings are directly posted to the software and are visible

Cons

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well
2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available
3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied May 2018

Hello Raja, Thank you for your precise review. We are happy that our software has made your work faster and simpler. Regarding the cons that you mentioned, yes, eZee Absolute works the best with laser printers which are widely recognized in the industry. In addition, it's always recommended to use a stable internet connection to make the most of our solutions. In case you're stuck anywhere, our training team and your account manager is always there to help you out. Keep sharing your feedback at cm@ezeetechnosys.com. Regards, Team eZee.

September 2018

Jos from Hotel La Rosa del Paseo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Ezee Amazing how we could survive without it!

I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!

Pros

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

Cons

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied October 2018

Hi Jos, it's great to know that our solutions are exceeding your expectations and beyond. We assure you to continue imparting our best services. Taking our solutions to the next level is a constant effort from our end, wherein your suggestions fit perfectly. Do keep sharing more suggestions at cm@ezeetechnosys.com. Regards, Team eZee

May 2018

Aditya from Zostel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Easy to use, great support

Pros

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

Cons

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied June 2018

Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.

September 2016

Johannes from Bona Vida Hostel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Overall great product

I am really happy with ezee Absolute. It is a bit overwhelming in the beginning, but one learns fast which of the many options not to use.

Pros

Value for money is excellent and also the funcitonality

Cons

A bit complex and old design (I like though what I see when I go to Reports, there the design seems to be fresh)

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied September 2016

Hi Johannes, Thanks for taking out time and writing to us. It feels heartening to know that you found eZee Absolute useful. We can definitely help you regarding the difficulties faced by you or if you want to suggest something useful. You can write to us at cm@ezeetechnosys.com, we would love to help you out. Looking forward to hear from you soon. Regards, Team eZee

May 2018

Deep from Zostel

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Good product overall. Very intuitive, and customer support is always there on the toes!

Pros

We use eZee products across all our 27 properties. We are impressed with the overall experience and specifically with clean UI, and the user-friendly PMS. It is so intuitive that a new joinee can learn the PMS in a day.

Response time of the customer support team is impressive. Support team makes sure that even the biggest of issues get resolved immediately.

Cons

The templates could be designed better to look more aesthetically appealing.
Integration with popular OTA's to reply their reviews directly from the platform would be really helpful.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied June 2018

Hello Deep, Thank you for this awesome feedback. We are delighted by the fact that you find eZee Absolute flawless and that you've been using our solutions at all your properties. We'll constantly coming up with enhancements and new features, and we're sure that our upcoming features will address your cons. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Thank-You.

February 2018

Vinodh from SKYLA Serviced Apartments

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

User-Friendly and Great Support

Pros

We use eZee absolute across all our 8 Properties, We are impressed with the overall experience and specifically with SSO, Clean UI and for sure user-friendly PMS Software. Team can learn PMS in a day and rollout is quick. Most Importantly very quick and responsive tech support.

Cons

Since we have multi-property, Centralised database would have been great help to retrieve data, understand this on the roadmap.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied March 2018

Hi Vinodh. We are glad to have your review over here. Regarding the cons, we totally agree with you to manage your multiple properties, you would require a single login. However, we have found that you are already facilitated with our CRS account feature which allows you to manage single login credentials for accessing multiple properties. Incase, you have any queries please reach us on our 24/7 live support or to your dedicated account manager. Please keep sharing your valuable feedbacks with us over cm@ezeetechnosys.com Regards, Team eZee.

May 2018

Maíra from Capital Hotels

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

An easy software for the Front Office and Back Office control.

A better trained staff and a better managing of the hotel´s Front Desk and Houskeeping

Pros

Easy lay out for Front Desk staff. All important information at a glance. Easy management of reservations, rooms, check in, check out.
Reports for all important daily operations for the hotel, Front Desk, Housekeeping, Back Office and Managers.

Cons

I´d add an faster way to assing the reservation to the rooms, a feature where the Hotel Manager could set line guidance for the assigment of the rooms and it would be done automaticaly by the system for all reservations upon request.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied June 2018

Hi Maíra, we're happy to get such a wonderful feedback regarding software and support staff. We'll surely look into your suggestions and get back to you with the best possible solution. If you have any questions, you can always get in touch with our 24x7 live support team. Keep sharing your suggestions at cm@ezeetechnosys.com. Best Regards, Team eZee

February 2018

Cristina from Apartotel La Perla

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Good service, it's quite easy to use and settle

Taking care of the hotel remotely Getting real time information Once it is connected with the channel, it's awesome

Pros

Web Based Software
It has very quick customer support
The price of the tool to the service you get is great

Cons

Difficult to connect to OTA's
There are too many windows, you have back office, front office and the OTA channel

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied February 2018

Hi Cristina. Thanks for the rating. We are sorry to hear that you had faced some difficulties in connecting with OTAs. However, it is always the account manager with whom the OTA connection process is discussed and I am sure you must have communicated it. For multiple windows, it is our design which demands for separate Front Office, Back Office and OTA channels window. You can always have a deep discussion with the respective team / account manager to get more insights. Please feel free to reach us on any further suggestions at cm@ezeetechnosys.com and for instant support you can reach us anytime on our 24x7 live support. Thanks.

November 2017

Rajesh from Roadhouse Hostels

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

We have been using Ezee for the last 3 years and very happy with their customer service.

Pros

We are a chain of hostels, Ezee customised and configured their product according to our requirements. Their software is very easy to use. They provide free training whenever required. It has definitely helped us in smoothening our operations .
The various reports that can be generated reduces manual work and minimises errors.

Cons

Reputation management is missing. Integration with TripAdvisor and other popular Ota's like booking.com, Makemytrip,GoIbibo to reply their reviews directly from the platform would be really helpful and unique.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied December 2017

Hi Rajesh, Thank you for your amazing words! We are glad to know that our solutions have made your business operations simplified. Regarding the cons we do offer reputation management solution in association with RepUp. You can contact your account manager for the same. I hope this helps. Best regards, Team eZee.

November 2017

Deep from Zostel

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Highly diverse in funcionality!

Pros

eZee offers the precise results and level of management that a large chain like Zostel needs; also including a range of valuable features for financial tracking. It has indeed been helpful in helping us manage a growing hostel chain.

Additional Note: 24x7 support, and swift resolution of queries

Cons

The user interface could be worked upon a bit, bringing more intuitiveness to it.
The last UI update was long ago.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied November 2017

Hi Deep. We are happy to serve you with our solutions in your growing hostel chain business. Our support team is delighted regarding the positive vibes received from customers like you. We always strive to improve our products, your feedback has been passed on to concern teams. You can write to us anytime with your valuable feedback, suggestions and if there is anything we can help you with at cm@ezeetechnosys.com Thanks and Regards, eZee Team

November 2017

Kapil from Hotel Parvati Palace

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2017

Good Cloud software

Pros

You get a good training when you start with. As it a cloud one, it doesnt take long to load or to refresh or change the screens. It can only manage rooms but not banquet. You have to look for workaround. Reporting is good.

Cons

No banquet management. They attend to customer calls but have very beginners assigned from whom you have to communicate couple of times. And then you dont get the best of the solution. GST handling needs to be nurtured.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied November 2017

Hi Kapil. Thanks for taking time to review us. I am sorry to hear that our customer support team could not delight you even though all our support persons go through a well structured and supervised training. In case you did not get a satisfactory answer from our support team, you can always reach to your dedicated account manager or write to us at cm@eZeetechnosys.com and we will ensure that your concerns are addressed satisfactorily. For managing banquet, you can try our solution POS eZee BurrP!. Its features will help you to manage your banquet efficiently. You can know more about it on www.ezeeburrp.com. And regarding GST handling we request you to write to us with some more details at gstindawebinar@ezeetechnosys.com so that we can work-around. I hope this helps. Thanks and Regards, Team eZee

May 2018

NARESH PAWAR from Hotels

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

A very good software that is made in India and has equally good service & support Team.

Pros

eZee Absolute being a cloud software does not require to be installed on different machines. You simply have to login with your user name and password to login to your hotel account. It is very convenient and easy to use. If by chance there is anything unclear you can call the support team and talk to them directly to get their help.

Cons

sometimes the phone support shows up as busy. In such times I normally try their skype or other chat support and get help.
Few more feature can still be added to help hoteliers like me.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied June 2018

Hi Naresh, Thank you for taking out your precious time to write about us and appreciating our support team. It gives us immense pleasure to know that you found our product very convenient to use. We assure you that your experience with us will get better with time. Regards, Team eZee.

November 2017

Sanjayan from Rams guest House (Madhubani Rams pvt Ltd)

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Cost effective solution gori hoteliers

Pros

User friendly and live support. Seldom had any unresolved issues.
Switching over from one hotel to another is very easy in group hotelering. Can view guest checked in and reports of invoice breakdown gives proper idea of business generated

Cons

Cancellations are not reflected on OTA software . This has to be resolved at the earliest in consultation with Booking.com. otherwise it is a revenue loss for business entities

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied November 2017

Thank you Sanjayan for sharing your experience with us. Happy to serve you with the best solution we had. And about your concerns I would like to say all cancellations from OTAs do reflect on our channel manager if the bookings come after the property is switched to our software. However, there are such scenarios, we will have no reference of cancelled bookings like, you already had a booking from OTA before connecting with eZee and that booking gets cancelled. Though, there are some OTAs which allow sharing of bookings while connect with them and with such OTAs we do reflect even the cancellations even if the bookings are taken before connecting with eZee. Though, you have any queries, you know where to reach us any day. Stay tuned for best of the assistance from team eZee!

May 2018

Altaf from Zarina Sultan Hotels and REsorts pvt ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Over all experience is Good - Backend Team and Their Help is the thing keeping me attached to ezee

exposure to online travel portals - anywhere management of software as it is cloud based . ease of use - time management -

Pros

ease of use - simple - to the point - hasslefree | all team members are so keen to help - I hardly come across with such team while using any other software - they do anything to get your work done and most important any part of the day or night ( this is fantastic) feel safe and carefree to use the software as help is just a click away anytime - Representative has guided me so well and were always there to help.

Cons

billing system - tax system - accounting part | GST NEEDS TO HAVE BILL NO IN ORDER SERIAL WISE - EZEE IS NOT ABLE TO HELP ME WITH THAT - GST PART IS KIND OF VERY COMPLICATED WHEN FEW THINGS COME ACROSS - ALREADY REFERRED SAME TO REPRESENTATIVES

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied May 2018

Hi Altaf, we're excited to hear that you loved our live support. We're not very clear on what kind of GST invoices you'd like to have. So it would be great if you can communicate with your account manager and share your exact requirements. They will look into it and let you know the solution for it. Regards, Team eZee.

May 2018

Mohamed from The Sand Gate Inn

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Easy to use and customer friendly

Pros

The software is web based so we can access the software from any location we need. Customer support which is available 24/7. The best thing in this software is they do all the changes when required by the law of our country. so that we will have a smooth operation

Cons

Sometimes the price could be expensive for larger hotels, but for average hotels its ok. eZee has other software if we need we can switch to them.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied May 2018

Hello Mohamed, Thank you for the feedback. We are happy that eZee Absolute is helping you in managing your work better. As far as price value is concerned, we have kept our prices as per the industry standards. In case you are stuck somewhere with the operations in eZee Absolute, you can contact our support team. Regards, Team eZee.

May 2018

Irakli from Frozen food

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Program have all necessary features for handling daily and future issues of the hotel.

Pros

It is easy for use. Very User friendly. Flow of the hotel personal doesn't effects working quality.
We have all necessary tools for managing hotel, also reduce costs on commission for OTA-s with help of booking engine of Ezee PMS and it's marketing tools.
System is cloud based.
Doesn't have system bugs (at list we didn't have troubles with it.
Support is very friendly, fast and professionals.

We are really glad to have solved one of the main problems concerning PMS software.

Thanks to Ezee Absolute.

Cons

- Trying to recall problems, or at list what should I have changed in system, but doesn't come any good idea.
- Nothing important to be listed.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied June 2018

Hi Irakli, thank you for this awesome review. We are really glad to hear such appreciation from you. We're sure that you'll find our solutions much more beneficial with time. Regards, Team eZee.

February 2018

Shrawan from Roadhouse Hostels Pvt Ltd

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Must have for every hostel business!

Pros

It's been two years we are using Ezee Absolute software at Roadhouse Hostels and it's very user friendly and cost effective, as the name suggest "Ezee Absolute" its very easy to use. The support team acts promptly to help and clears our doubts very patiently. They are having integration with lots of OTA so suitable for any kind of business small or large.

Cons

I wish if there were more customization available for tally integration but still there is nothing to complain about.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied February 2018

Hi Shrawan. We are grateful to receive your feedback. We are glad you found our software easy and cost effective. Our team is always eager to support clients like you. Stay in touch and say hello to us at cm@ezeetechnosys.com. Best regards, Team eZee

May 2018

Iqbal from MM Travellers Collective LLP (Madpackers Hostel )

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

The team eZee has been excellent right from when they introduced us to the product to account manage

Pros

The best thing I like about this software is the 24x7 support. You can buy the best software available in the market but if you don't get the service on time (when you need it) the software is of no use. With eZee, I know that I am in safe hands as I get service round the clock (even after regular working hours).

Cons

I miss the fluidity of the software when it runs on my local machine. Just because now everything runs on the internet, I sometimes feel that the speed is slow. May be sometimes it is my end or sometimes the provider. But overall its a good experience.

Response from eZee Technosys of eZee Technosys Pvt. Ltd.

Replied May 2018

Hello Iqbal, Thank you so much for praising our team's enthuthiasm and our product. We assure you to continue to provide our best quality services from our end. We are continually working to optimize our solutions and improve your experience. Write to us on cm@ezeetechnosys.com to share your suggestions. Regards, Team eZee.