About Five Star PMS

Five Star PMS is a cloud-based property management solution that helps hotels, resorts and inns to manage their day-to-day business operations such as front and back office duties, online reservations, catering management, inventory and point-of-sale routines.

The main front office program includes yield management to adjust rates, group management, package management and a report generator with multiple guest information fields and analyses on different traveler segments. The back office features include a night audit, which records the transactions and offers an executive dashboard to view up-to-date financial information.

Five Star PMS' internet reservations module maintains real-time rate and availability information and allows guests to book dire...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

6 Reviews of Five Star PMS

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(2)

2

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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February 2020

Cam from Victoria Inn Hotel & Convention Centre

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Five Star Survey

great experience. Easy to learn as a new user.

Pros

Very easy to use and learn. Also able to double book the same space on the same date.

Cons

Once, an event is deleted it will not be retrievable.

June 2018

Erica from Clarenville Inn

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2018

Great software

Pros

Easy to use, has accounting features built in, has POS system built in, interfaces with Expedia and booking.com, etc.

Cons

Would like to have a customer loyalty program built in to track our frequent stayers and members of our loyalty program. Would like an option to have a room allotment for FIT reservations that would be automatically dropped 30 days prior.

March 2018

Gita from Hotel Management

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

The title says it all!

Nice!

Pros

This is definitely a five star PMS system!! I absolutely loved this software and I have used so so soooo many softwares before and this has got to be my favorite!

February 2018

Gary from Real Estate

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

February 2018

These people do not understand the meaning of customer service

I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not.

Pros

This is the third Hotel management system we have used in the past 20 years. This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality

Cons

The sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would. These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.

December 2019

Stefania from Collegeville Yoga Bar

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2019

Not Worth the Money

Extremely poor and filled with negative emotions. Very bad

Pros

Nothingit is very expensive and not very easy to use. Id like for it to integrate with my MINDBODY online software, but it doesnt.

Cons

Its very expensive, does not integrate with MINDBODY online, the data integration was not done correctly and customer support does not listen to extenuating circumstances

February 2020

Karen from Victoria Inn Hotel & Convention Centre

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2020

Great program

Five Star is a program that you can learn in just a matter of one day or so.

Pros

It's faster to book an event using Five Star program. Pretty much direct to the point.

Cons

It takes time to run the daily or financial reports.