About GENKAN

GENKAN is a cloud-based hotel and property management solution for small, midsize and large businesses. It caters to hotels, holiday rentals, short-term rentals and real estate. Primary features include an online booking engine, customer relationship management, housekeeping, maintenance management, channel management and marketing tools.

Other features include reservation management, reporting, trust accounting, inventory management and business intelligence reports. The software allows users to assign properties and commission levels to agents and resellers. It also helps them manage rental calendars. The channel-manager module is compatible with various holiday-rental channels including Airbnb, Booking.com, HomeAway, Stayz and Resonline. The software also ...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of GENKAN

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Customer support

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Showing 1 - 5 of 19 results

December 2012

Colin from Discover Stradbroke Real Estate

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2012

PMS - say goodbye to Console, Yes Bookit!

It'll save you time and money, and give your staff, owners and users a clean experience. Try it out!

Pros

The defining thing about GENKAN is that it covers all your bases. No need to subscribe to Console and Yes Bookit, then upload backwards and forwards. GENKAN provides built in Trust Accounting, real time bookings, web integration and an owners section with real time transparency. User Friendly front end for booking, and heaps of property management back end for cleaners, owners, consultants etc. Continual upgrades of modules, these guys listen to operators and to what they need.

Cons

No channel management as yet - but its coming.

January 2014

Helen from Ningaloo Reef Holidays

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

January 2014

Genkan Property Management - an all in one package

Having tried 4 property management software programs over the past 7 years of operating my business is was an absolute blessing to find ONE programme that was dedicated to the management of Holiday Homes. As this is a very different business model to hotels, Bed and Breakfast, motels or holiday parks...there was nothing on the market that ticked all the boxes for individual property owners, housekeeping management, maintenance management, bookings, automation of communication, and most importantly ACCOUNTS!! All other PMS software on the market seemed to be real estate based, or hotel based, but nothing that sung out for all aspects of our industry of Holiday Home Accommodation. I have only just scratched the surface with the available functionality with this programme, so I am looking at the growth ahead with some great relief, in the knowledge that both the system and my business will evolve together. The only thing that I personally would have loved to have from the system is a printable manual (or a separate disk) so that during the learning and setup stage I could have had a reference manual 'on hand' which took me step by step through the process of getting set up and up and running. I found that by having youtube video, help button, messenger, and phone support all a bit disjointed for 'me'. and confusing as some of the 'help button' information was out of date or not there (obviously functionality has been added along the way but not all the 'help' added with it)......some others may have found that the process of setup and training easier, but for me (as I work alone) I found it hard. I needed something with a step by step, hand holding... more a Genkan for Dummies approach!! Other than that. LOVE this software and I have renewed vigor and enthusiasm for my business and the future ahead, because of Genkan.

September 2015

Joyce from Queenscliff & Coastal Holiday Bookings

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

September 2015

Wonderful to have reservations & trust accounting in the one system- We love it!

Our business moved from 2 systems (reservation & trust accounting) to the one with Genkan. This was a huge project for us to embark on having to move bookings, payments, users, fifty properties etc , from 2 systems to one. It was (as expected), a very bumpy road for us at the start. It was difficult to grasp the method in which Genkan collates & processes information entered at setup level , and how this is applied later on at a working / operational level and in sync with how our booking agency operates. Two months down the track and we are loving it! It has been fantastic having the reservations and trust accounting all in the one spot. We can now appreciate the difficult setup time and how this enables the system to work seamlessly. Alot of our processes are now automated which is FANTASTIC! We may be looking at taking some more properties on our portfolio as a result of this. It may be to too soon to tell, but at this stage we think the system (and new Genkan website that came with it) may be generating more bookings for us. We had a training mananger that trained us each week for about six weeks which was invaluable. If we did this again with the knowledge that we have now, I would suggest to Genkan that they set out to gain more information on the new client in how the agency is setup etc and perhaps have their development team do some of the setting up as part of the overall service. Although we are somewhat technically savvy- I would think that for those who are not, the setup could become daunting without the adequate support

February 2014

Sian from Ocean Blue Coastal Retreats

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

February 2014

Changed the way we operate our business

Genkan has changed the way we operate our business to such an extent that we have been able to remove 70% of our administration and automate what we do. This has allowed us to grow our business almost 100% since the installation of the system 12 months ago. The product is extensive and there are many areas that we still have not come to grips with and there are some restrictions for our business but overall the product suits our needs. Would love to see some clearly defined support notes and better initial training to assist in setup as it can be quite daunting.

March 2014

Allan from Montville Real Estate

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

March 2014

Montville Real Estate likes Genkan

I have purchased the business, Montville Real Estate with the Genkan system in place for our holiday bookings. This system offers us all that we need for offering great customer service to our holiday clients. The communication system is excellent and allows us to monitor the payments and ensure that all is running smoothly. With book and pay online option activated, Genkan provides our clients with options as well as ensuring that payments are made on time. We would have preferred a full trust accounts system however we are forgoing this preference in order to have an easy to use, email friendly, pay online system that has property management capability. All in all a good system that we would recommend as there are no systems available that do what Genkan does.