HiSuite Software

2.00 / 5 (1)

About HiSuite

HiRUM PMS is a hybrid property management solution that caters to hospitality businesses of all sizes to manage reservations, guest information, distribution channels and online bookings. The solution can either be deployed on-premise or hosted in the cloud.

HiRUM's front desk helps users to keep track of guest information, front and back office tools, maintenance management and marketing functions. It also helps users to generate custom reports on guests or different property parameters. For distribution, the HiSITE Channel Manager connects a hotel’s rates and inventory to multiple online booking sites, such as Booking.com and Expedia.

Additionally, HiRUM PMS offers users HiSITE Direct, which is an online booking engine that integrates with both the channel manager and the property management system to maintain real-time information. The solution can be accessed via multiple devices such as mobile phones, tablet computers or PCs.

Support is offered via phone, email and through an online service desk.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1 Reviews of HiSuite

Overall rating

2.00 / 5 stars

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February 2019


Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


1 of 5

Value for money

3 of 5

Customer support

3 of 5


3 of 5

February 2019

Big headache.

My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.


It has been made with a focus on management right properties. Integrates with third parties.


- Insanely glitchy
- Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s.
- Customer service only during work hours.
- Only works on Windows.
- Not cloud-based.