About RezOvation Web

RezOvation Web from HomeAway is a cloud-based property management solution for the hospitality industry. The application is Mac compatible and can be accessed from smartphones or internet-enabled tablets. The solution enables innkeepers to automate daily tasks and increase occupancy through anywhere, anytime access. RezOvation's integrated suite provides functionality such as an online booking engine, front desk management, credit card processing, guest management, reporting and accounting. The solution helps travelers connect with the place to stay and book a customizable reservation.

RezOvation also offers integration with Facebook, allowing travelers to book directly from their user page. Once guests have booked their online reservations, staff can remind ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

32 Reviews of RezOvation Web

Average User Ratings

Overall

3.17 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(6)

6

3 stars

(6)

6

2 stars

(5)

5

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

October 2017

Stephen from Prince Albert Guest House

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Great Experience

HomeAway's staff is great. Having used old Rezov Desktop version for 8 years I've had many years of experience with their software and support staff. Upon wanting to update to a web based version I used a competitor for 3 mo's and although I devoted a LOT OF TIME I switched back to Rezov and have been happy primarily due to the EXCELLENT support staff, in my opinion second only to Apple's. No one's software is perfect but having great support staff is critical and most of the same team has been with this company all these years which says a lot :-)

Pros

The Tech Support Team is Heads and Tails above the competition. I'm not sure about some of these reviews as I have had such GREAT support. Yes would like to see better reports and few other things but that happens with lot of software. The support really makes the program stand out. And I've had no problems with the booking interface. Got notice 10/2017 that the HTLM version is coming next month and with it better reports :-).

October 2017

Molida from Kchao & Kchao Holdings LLC

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

Decent hotel software

Overall has all the general features and is decent software.

Pros

Pretty simple to understand once it's explained to you. Like that it is intergrated with bedandbreakfast.com as well as the majority of the third party booking sites and changing room rates reflect across all those third party sites.

Cons

The mobile app is a little difficult and not the same interface on android vs an iphone. Unable to view what rooms are available all at once on a map like youd see on the desktop version.

February 2018

clyde from Camaray Motel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

4.0

February 2018

Very poor as compared to their desktop version.

We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web). I have spent hours researching other programs in the past and for the price never found one to match the capabilities of RezOvation desktop. But now I will be looking again because we are now charged a monthly subscription (as most now do) and find the new system cumbersome. (we were familiar with the desktop version within hours of putting it to use, but now after a month we are still struggling to get to the places we need to be)

Pros

As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email.

Cons

As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all rooms whether available for the selected dates or not (before it only showed available rooms with an option to show "all rooms." 3. In the process of entering a guest, if upon first entry there is no existing guest, it is cumbersome to get out of that screen to add a guest. Before if we entered the name and it didn't exist it was a single click to add the new guest. 4. Increased clicks to accomplish almost everything compared to the old system.

November 2008

Amy from Inn Above Onion Creek

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2008

RezOvation GT provides me with great property management software and is a great sales tool.

RezOvation GT provides me with great property management software and is a great sales tool. I know that the staff is always working on my behalf to improve the product and to help me be a better innkeeper.

Pros

The seamless integration between on-line inventory with the booking engine and inventory on BedandBreakfast.com makes my life as an innkeeper so much easier. Being able to quickly and easily change rates, minimum stays,and availability allows me sell more rooms. Also, because everything is in real-time, I never have any double bookings. Sometimes as an innkeeper, I get fixated on an operational issue and sales takes a back seat. But one of my favorite sayings is "there is no problem that more revenue can't fix" and Rezovation GT with BedandBreakfast.com and all the support that is provided, has really helped increase our revenue! The commitment of the RezOvation staff to the success of my business is evident with every contact. The return on the investment can be measured by increased revenue and by my peace of mind!

Cons

Because we are a full service Inn, I need in-depth reporting that had been part of Desktop that has not been fully developed for GT yet. Many users are not looking for the amount of detail that I prefer, nor do they have as much group business as we do so I understand that the needs of the many come before the needs of the few.

February 2018

Paul from Hillsdale House Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2018

Good cloud based system, but pricey for Canadian properties.

Pros

Product is easy to configure and use in general. Great to have cloud based system with easy access from any computer.

Cons

Product is pricey when you want to connect to OTA's for Canadian properties due to exchange rates. Have found with recent update that some functionality has been lost, which is frustrating.