RMS Software


 

RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point of sale, centralized database and dynamic pricing capabilities.

RMS Hospitality Cloud is capable of managing multiple properties via a single interface. A centralized dashboard gives a real-time snapshot of bookings and billing operations for all properties. The dynamic pricing capability allows property owners to change room prices as the booking demand varies. The solution integrates with online accounting applications to offer an in-house property and revenue management system. The software's housekeeping module lets property managers manage housekeeping requests from their guests and assign duties to housekeepers.

In addition to providing a property management solution features, they also offer a variety of learning tools, including self-paced videos, RMS University Certification Program, educational webinars, newsletters and online forums on industry trends.

 

RMS - New reservation
 
  • RMS - New reservation
    New reservation
  • RMS - Booking chart
    Booking chart
  • RMS - In/out movements
    In/out movements
  • RMS - Online options
    Online options
  • RMS - Dashboard
    Dashboard
  • RMS - Rate manager
    Rate manager
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

23 Reviews of RMS

 

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Software Advice Reviews (22)
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Showing 1-20 of 22

Aleks from Duck Inn
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Inefficient system that makes you do things 3 times because their programming wants to make thing "pretty" rather than functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking for a better system.

Pros

It links to OTA's quite well, basic bones are ok. Booking Chart works ok. Reservation input screen average.

Cons

Continually change things without letting you know and constantly making the processes more inefficient and requiring more and more work.
Reports dont add up.

Review Source

  Response: Sheri, RMS North America

Date: July 2018

July 2018

 

Thank you for your honest feedback and taking the time to share. We understand your time is valuable and with that in mind,every improvement or enhancement made to the RMS makes that a priority. If you are willing to talk further discuss any reports that are not performing as expected it would be our pleasure to further explore any specifics that may need attention. Customer satisfaction is our primary goal! Thank you again for sharing.

 
 

Ryan from The California Parks Company
Specialty: Campground
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Excellent product and service across multiple locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having deployed RMS at multiple venues, I can safely say it is a robust and easy to use management system.

Pros

Intelligently designed user interfaces
Easy to use and intuitive
Amazing customer support
Has all of the features you would want/expect

Cons

The initial set up process takes time; training needs to be done, then the actual set up. (Worth it though, as once it is set up, smooth sailing)

Review Source

  Response: The RMS Team, RMS North America

Date: July 2018

July 2018

 

Thank you Ryan for taking the time to review and the kind words. We strive daily to earn them and are thrilled to have you as our partner.
~ The entire RMS Team

 
 

Cari from Hecla Greens Creek Mining Company
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

RMS is our choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to make reservations and the visual birds-eye view you get with the booking chart is fantastic!

Cons

I'd like to see a more user-friendly "build your own report". This area is seriously lacking for our use.

Review Source
 
 

Andrew from Ford Idaho Center
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Ford Idaho Center

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The support staffs have been excellent to work with. She has a lot of patience and actively went above & beyond what was expected of her. Thanks to both of them!!

Pros

Functionality & customization are the best features thus far. The ability to use the various settings and options to create a custom experience is great.

Cons

This product isn't a perfect marriage with our industry as far as rates are concerned. There are workarounds that are able to be learned. At the same time, this venue is very unique among other RMS clients so it isn't a surprise.

Review Source
 
 

Ashley from Lightner Creek Campground and Cabins
Specialty: Campground
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

New to RMS, OK so far

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Thank you- you guys have been very patient with me and have provided outstanding service so far. Keep up the good work and I always look forward to speaking with you.

Pros

Great customer service: kind, prompt, and detail oriented. I also like that I get some of the same reps and am building a rapport!
A lot of features are intuitive (but not all, see below)
Helps me stay organized and on top of my reservations/transactions
Still new to the program and discovering a lot of its features, but there seems to be a lot of features to be implemented to really control all elements of business in one place (RMS)

Cons

Wish customer service was available on the weekends too
While the program itself is relatively intuitive, there's a lot that is not and requires what feels to be extensive support/training. Also, it was easy for me to update User Profiles and completely mess up my Field Maintenance screen (again thanks to support I was able to get it fixed relatively quickly)
Program is glitchy and requires for me to log-out/log-in to accurately refresh data

Review Source
 
 

Gita from Comfort Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

This product sucks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would not recommend.

Pros

Looked like a nice updated system to use for my hotel was basically all I was looking for in a PMS system

Cons

This does NOT work with apple!!! I asked for a refund as I only used it for one day and spent that one day trying to figure out how to fix the issue but it wasn't fixable. Regardless to say, this product sucks and only works on Microsoft.

Review Source
 
 

Mark from The Bower
Specialty: Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Support sucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A brief but very unproductive relationship with this company. BEWARE !!

Pros

Appeared to have reasonable functionality, but not "state of the art". They have a strong user base but from our enquiries many users are far from happy.

Cons

Support was uncooperative and/or not very knowledgeable pre-conversion and since I requested a termination of the subscription, the responsiveness of the sales manager has evaporated.

Months later, they are still charging us the monthly fee, while ignoring emails requesting termination. When we finally phoned the accounts department they said "you need to fill out our termination form" !!

Review Source
 
 

John from Hillside Garden Village
Specialty: Campground
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

What a big mistake going to RMS 9+ we have had nothing but problems since joining them in June 2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Not much - it seems there is just one problem after another and it takes so much time to get through each account. Every day/week there is an issue - repeat charging rolling forward, smart printing, the receipting screen changing, mistakes in tariffs somehow appearing on our system - right one day then incorrect later. Confusing set up of tariffs

Review Source
 
 

BARON from ROOM TANK HOUSING
Specialty: Hotel Management Company
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Total waste!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ONCE I TOLD THEM THAT WE ARE HAVING SOFTWARE ISSUE WITH OUR APPLE PRODUCT VS TO MICROSOFT. HERE IS THEIR RESPOND ;

Hello, ------!

I am sorry to hear this. Is there anything we can do to change your mind? We value your business and would like to try and resolve any issues you are a having per, my conversation with customer service this afternoon were already in the process of creating a ticket for the Apple product errors to find resolve. Please let me know.

Regards,
Karen


PRESIDENT OF THE COMPANY CALLED US TO EARN OUR BUSINESS AND HE ENDED IT UP SAYING , IM SORRY YOU SIGNED FOR A CONTRACT AND YOU CAN'T GET REFUNDED. IM SAYING NOW;

WHY WOULDN'T LET ME KNOW THAT YOUR PRODUCT IS NOT SUPPORTING APPLE PRODUCTS PERFECTLY AND WASTING TIME AND MONEY TO HAVE YOUR TRAINING ???

Pros

Product seemed useful and affordable, however, once you start to train with them and invest your time, they will start to quote you for additional charges.

they quoted us at the beginning, after spending one month for training, they constantly keep charging my business credit card and I HAD TO PUT A DISPUTE AND stop future charges. !

Cons

IT DOES NOT WORK WITH APPLE PRODUCT !!! WATCH OUT!!

 
 

John from Craig's Royal Hotel
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Never had a worse experience with so many versions of software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The accounting side of this software has never been satisfactory and every upgrade gets worse.
There have been 4 versions of the software in as many years and the latest cloud based is impossible - we are looking for an alternative for 2 properties.
The support personnel are not interested in feedback and clearly the management takes no notice of the problems created.

Pros

Online booking appear OK

Cons

Accounting aspect lacks any practical knowledge of operating an accommodation business. The cloud system is very slow (even with fast internet connection).
Screen GUI is poorly designed and relies too much on the mouse - they think we are "Gaming" orientated.

 
 

Jeremy from lone fir resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Waste

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have tried to use this software for over a year now wish we had left them prior to our busy season. The last for weeks printers don't work and the amount of online reservations we are loosing is amazing. Just yesterday we had four guest complaints that online reservations were not able to be made. This has been an ongoing problem since Jan 17. In order to complete task it requires way to many clicks. For being on the newest software release it has to many issues.

Pros

None

 
 

Lyn from Mandurah Ocean Marina Chalets
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

It is time RMS looked at itself and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements
The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency
Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes.
I will give 2 examples of this.
1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us.
He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency.
2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .

Pros

RMS 8 was a very good program in its day
RMS 9 is more difficult to manage.
RMS 9+ is still having glitches and is even harder to manage .

Cons

The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

Advice to Others

Make sure you have a good hard look at RMS before you commit it . It is very difficult, expensive and time consuming to change. I would probably look at different software if I was doing it again.

 
 

Kerry from The Springs at Borrego RV and Golf Resort
Specialty: Campground
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Cloud based software for our RV resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used a few different software programs before finding RMS. RMS is the one for our resort! We are still learning all the features and have had some growing pains with the new version but that is to be expected.

 
 

Erik from Azul Hospitality Group
Specialty: Hotel Management Company

March 2016

March 2016

Simple but Efficient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

From the moment I started this project with the sales person, until we finihsed it, all staff were very helpful.

Likes Least

They are not compatible with a lot of gateways, we had to change our gateway.

Recommendations

Definitely know the features you need at your property and also jump on a quick demo before your final decision.

 
 

Kristie from Cozy Creek Family Campground
Specialty: Campground

February 2016

February 2016

Software that goes the extra mile

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the fact that it has so many features built into one! I don't have to keep separate logs all over the place! RMS allows me to keep track all in one place!

Likes Least

Some of the features need to be integrated a little better so they completely function as they did as a stand alone.

Recommendations

Pick up the phone, call someone that is using the software! Ask them how they like it! Go see it in action in a live setting and not just as a demo!

 
 

Ann from Islander Resort
Specialty: Resort

February 2016

February 2016

Very good, solid softward for the hospitality industry

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Flexibility in setups allowing a good fit for our individual property's needs.

Likes Least

Some of the billing features for long terms stays could be improved.

Recommendations

Speak to other users of the software and ask questions about how RMS can handle your most important functions.

 
 

Melissa from The Winding River Ranch
Specialty: Ranch

December 2015

December 2015

User friendly booking software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use and the support staff's prompt assistance.

Likes Least

Nothing, I just haven't used it long enough to be comfortable with the non daily activities.

Recommendations

Take full advantage of your training and take good notes!

 
 

Patty from Dream Lake Campground
Specialty: Campground

December 2015

December 2015

RMS is a quality system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a very easy software system to use and understand. I like that it's a cloud-based system. If the power goes out, I can still access it with an laptop, iPod or other handheld system.

Likes Least

Occasionally there are a few glitches, but technical assistance corrects it immediately

Recommendations

Definitely give it a try! It's been easy to start up and use.

 
 

Steven from Quality RV Resorts
Specialty: RV Park

December 2015

December 2015

RV Resort Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very good training and support, and ease of operation.

Likes Least

very intense software, takes a while to get up to speed on all the bells and whistles, Training is paramount.

Recommendations

make sure you evaluate if your employees can get up to speed quickly on using the software

 
 

Andrea from Wilbur Hot Springs
Specialty: Independent Hotel

September 2015

September 2015

Using RMS9 as our reservation system for our hotel.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product works and their help staff are knowledgeable and friendly.

Likes Least

I wish I had more time with the system. (This is NOT a reflection upon RMS. Simply that I would have liked to have more time on the system before I needed to make changes to our rate. Again, RMS has been wonderful providing me with the training necessary.)

Recommendations

Take advantage of the training tutorials, they help.

 
 
 
Showing 1-1 of 1

Nicole from Hillcrest Apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

na

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

seems quicker, but there are alot of things from RMS9 that were better.

Cons

That it's on the cloud - if the server goes down, which it has, we have no system to operate...

Review Source: Capterra