RMS Software

4.40 / 5 (317) FrontRunners

Our advisors have recommended this product 15 times in the last 30 days

About RMS

RMS is a global provider of innovative, cloud-based technology solutions for the hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables hotels, resorts, campgrounds, RV parks and multi-property enterprises to increase revenue, optimize operations, and enhance the guest experience. RMS' reservation and property management system offers a full suite of features that can be tailored to each property’s unique needs and goals. RMS has helped thousands of properties capture more reservations, engage with guests and run their business efficiently and profitably. See how RMS can grow with any property and help achieve business success.


Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

317 Reviews of RMS

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(177)

177

4 stars

(106)

106

3 stars

(23)

23

2 stars

(5)

5

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 317 results

August 2019

Josh from Mountain Glen RV Park & Campground

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

WE love RMS and wish we had switched sooner!

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Reasons for Switching to RMS

Because Campworks looked and operated like a Windows 98 program. It was horrible and was not user-friendly at all. We hated it! The support was bad as well.

Response from RMS - The Hospitality Cloud

Replied September 2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

August 2019

James from Skippers Cove

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Be Patient!

The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros

Functionality, cloud based. The layout is user friendly.

Cons

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Reasons for Switching to RMS

We decided to make the switch after inheriting HiRum when we purchased the business. Many people like ourselves stick with the software they inherit and through becoming content with what they have, never make the change to other property management software. We are glad that we made the switch!

January 2021

Anne from Shearing Shed Motor Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Love the supprt

The program delivers an easy to use effective paltform for our industry

Pros

Access to immediate support over the phone with remote log in to assist makes sorting out problems easy

Cons

It's frustrating that fixes are released into the BETA version, not the live version. The suggestion that we should operate our business through the 'development platform;' is ridiculous. The developer should be responsible for data and program testing at their time and expense, not that of their customers

Response from RMS

Replied January 2021

Thank you for your review. Glad to hear you've had a good experience with our 24/7 support team. Beta is a pre-release environment for clients who want early access to the latest developments - you can change environments at any time.

August 2020

Bruce from Rochester Riverside Holiday Park

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

August 2020

RMS Training or the lack of!

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Reasons for Choosing RMS

We were not given a choice and have not experienced New Book however, we have had reports that it is much easier to use than RMS

Response from RMS

Replied September 2020

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

November 2020

Baris from Swissôtel Resort Bodrum Beach at Accor

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

My favourite channel manager is present in RMS Cloud

RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Pros

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Cons

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Reasons for Choosing RMS

RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff.

Reasons for Switching to RMS

RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud.

Response from RMS

Replied December 2020

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!