Perfetic, when your in trouble, support is smooth. Like their glad you called & couldhelp. Crazy how easy they handle you!!!!!!

Able to opperate like the larger propertys

Would like to have larger check off boxes

The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.

Very few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point.

Fully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler

I'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in

My experience is always fantastic because of your agent [sensitive content hidden], always there to complete any errors or support needed

The support! [sensitive content hidden] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever.....

Takes to long to load and you cannot put a reservation in for more than 3 months without it glitching

We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.

Would be nice if the system can work on Apple computers and Ipads

They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.

For the most part easy to use. There were several reports I liked a lot.

no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.

That it is a very simple system. There isn’t much to it

The user interface is terrible. It looks so outdated and customer service is terrible

A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary.

As a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.

I have not found anything that I haven't liked.

very friendly hotel management software, and very friendly customer support with the strong capability to solve our questions on time. Excellent!

perfect hotel management software for independent hotels

one department of Booking.com design and run our hotel website before but no longer do it, if Roomkey PMS can do it, better

Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk

As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.

Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.

Customer Support is excellent! [sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed. You have been so helpful, and we truly appreciate it!

I'm very happy with roomkey , it's easy to use

Easy to use, have most functions you need during daily operations, great customer support, always have an answer for your questions.

Some functions are limited especially when our guests have special requests for billing.

Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

not a lot

customer service

I'm a night auditor/ front desk person using this software for 6 months. It's cumbersome, compartmentalized. No one at the the hotel likes it. I'm wasting time on the software instead of working with the guests.

No breakdowns

Making a reservation is cumbersome, cannot check anyone in after midnight.., its not a well thought out program.

Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand. The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait!

Detailed orientation that spans over many sessions. Available to answer all your questions and concerns.

There wasn't anything not to like about RoomKey.

Good

We didn't need all the bells and whistles of a more expensive PMS, and this was a good fit at the time.

It wasn't really customized for the extended stay aspect of our business

Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

Easy to use and captures information for data capture

Some entry is cumbersome but once you learn the steps it's ok

Customer support is incredible! Team is always helpful, knowledgeable, prompt to respond. [sensitive content hidden] resolved my hotel's issue immediately, had great follow up, attention to detail, and went above and beyond!

Strategy changes require several steps to complete

It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.

Support service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.

I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done.

Simple, user friendly

We have found the delivery and extensive and comprehensive content overview provided by Rosamund to be of a superior calibre and we have gained a great deal of additional insight and value of Room Key PMS based on what has been provided by her, and we believe our Hotels would benefit from her continued involvement with our conversions and ongoing training.