Sirvoy Software


 

Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. 

Sirvoy’s booking management system can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings.

Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages to guests. Available booking channels include Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld and more.

Support is provided through an online knowledge base, over the phone and via email. Pricing is per month.

 

Sirvoy - Booking list view
 
  • Sirvoy - Booking list view
    Booking list view
  • Sirvoy - Calendar view
    Calendar view
  • Sirvoy - New booking page
    New booking page
  • Sirvoy - Rates view
    Rates view
  • Sirvoy - Units view
    Units view
Supported Operating System(s):
Web browser (OS agnostic)

130 Reviews of Sirvoy

 

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Software Advice Reviews (5)
More Reviews (125)

Showing 1-5 of 5

Tanya from Mariner's Loft
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very user friendly, great customer service & great for website links

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, very happy :)

Pros

So impressed with the ease of use, training over the phone and internet is fantastic, great to use on a cell phone, an overall excellent product.

Cons

Would be beneficial if it produced reports showing actual income during a specific period of time, rather than all revenue when a booking straddles 2 months. For ex, if a guest is staying Jan 15 to Feb 15, it will show all the income in January time period.

Would also like it if the system could show you income forecasts for a future date, rather than just the month you are currently in.

Lastly, if you could make reservations in an "unread" status for unconfirmed bookings (if you offer a wedding a group block for example)

Review Source
 
 

Gita from Comfort Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Not as great as I thought

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd just pay a little extra and get a better PMS system. This one just isn't ideal for hotel staff when they need help on duty and no one is around to help besides the Sirvoy Chat.

Pros

The price had to be the first thing that pulled me in. It was $109/month and it was way better than what I was paying.

Cons

Recently I wanted to switch my PMS systems and I was shopping around and came across Sirvoy. I chatted someone for help but they didn't really help me and told me to do it and send it over to them. The problem was I didnt know how as it was my first time changing PMS systems. Regardless this was my first negative point because Customer Service to me is number 1 more than the price.

Review Source
 
 

Samantha from The Doyestown Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Owner / Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly, easy software to understand, cost is reasonable, works with our website booking system

Cons

Sometimes customer support is not helpful. Doesn't integrate with our payment processor meaning posted processed payements don't flow over to Sirvoy leaving room for error

Review Source
 
 

Ken from Cottage
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Up and running

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Only channel manager I have ever used so I have not basis of comparison. Having a ready to go system is excellent and important.

Pros

Seems to run well. Easy to use displays. Nice clear tabs to get views. At a glance is key at all times, especially when one is busy.

Cons

Getting started was tedious. Chat staff were hit and miss. One good, one very poor. Kept on quoting bogus info.

Review Source
 
 

Myra from Motel
Specialty: Hotel Chain
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Best, Cost effective system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are many pros abt this system
User friendly,
good communication,
easy to setup,
Cost effective

Cons

1. Don’t like Their monthly refill system.

First month was prorated. When I signed up for the membership they charged is full months fee then applied prorated to previous month and remaining to current monthly leaving us with balance to pay for current months full membership. And started sending alerts to pay balance or account with lock. When I went to pay balance it charged my full fee and next month again I will need to pay half balance remaining.

2. Videos are too fast for my staff to use to traing.

Review Source
 
 
 
Showing 1-20 of 125


September 2018

September 2018

An all in one solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What is there not to like! it has been great for us, it has allowed us to save on costs and the hassle of dealing with multiple products. We have really been able to understand our business much better with thanks to this platform.

Cons

Would be nice to have more advanced reporting.

Review Source: Capterra
 

Dewi from Serenity
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It's easier to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

So far, all uses and conditions are good. And for the future a little advice from me, if possible please for the channel can use more than 2 (or no one has to upgrade to premium), because in terms of price per month is good enough thanks.

Pros


What I like, here we use a system that is very easy to say, and also the problem is arguably rare.

Cons


I really like here, which is an easy way to add to our reservation application, and also the payment is definitely there, which is certainly not complicated.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: August 2018

August 2018

 

Hi Dewi, hi to you and your staff in Bali! It's great to know that the system is working smoothly for you and you aren't experiencing any issues. We hope that Sirvoy continues to meet and exceed your expectations and we appreciate your comments and feedback. Thanks, Adele

 

Mogens from Villa Blomberg
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Brilliant booking management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

We have 25 rooms and been on Sirvoy the last 17 months. I'm very happy with all the features and it simply works perfect.

Pros

It's simple to use and has got all what you need.

Cons

Nothing. It's close to perfect. I can't think of any failure.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: August 2018

August 2018

 

Hi Mogens, great review and delighted to hear that we're close to perfect. That's definitely what we're aiming for! Thanks for taking the time to leave us your feedback. Adele

 

chris from poipu plantation resort

August 2018

August 2018

IT is a good reservation booking system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support
Pros

rate structures, email templates, cost. Best system we had tested and finally signed up for the long term.

Cons

more photos of individual rooms when booking. Discount override to standard rate creates an average rate when discount period ends.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: August 2018

August 2018

 

Hi Chris, great to hear that Sirvoy came out on top of all the systems you tested. Your request for more room images has been noted and I will be sure to mention about the discount override issue. Remember too, that any feedback or comments about the system can also be passed along to our support team who will notify development. We can't incorporate every request into the wish list but we certainly will try! Many thanks, Adele

 

MARTIN from LA MAISON

July 2018

July 2018

SIMPLY AWESOME!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is great! every time I've asked anything, in less than 3 minutes, someone replies with a useful answer.

Cons

Nothing is going wrong after my first month. I'm extremely happy with this choice.
again, nothing goes wrong with Sirvoy

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hey Martin, greetings to you and your team in sunny Peru! Terrific to hear that the system is working out for your first month. Hope it continues to help you run your business even better and always feel free to contact support along the way. Thanks, Adele

 

Emma from Hotell Hamngatan 27

July 2018

July 2018

Very simple but perfectly fine PMS system. Very happy with Sirvoy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

very easy to learn and use and have all functions we need a s a small city hotel. Customer Suppport is very supportive if one need them.

Cons

if you are used to many advanced functions and CRM it might be too simple. for instance you do not have any good way of storing customer data such as room preferenses, times of stays etc.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Thanks Emma for taking the time to write this great review and we're really glad that you are happy with the system. Regarding the CRM functionality, our developers have this on their list of system development so stay tuned! Thanks again, Adele

 

Alba from La Casa Amarilla
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

One of the easiest booking manager out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Easy to use, integrability with booking channels, accesible from mobile or tablet.

Pros

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Cons

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

 

Rene from Lanthotell Lidhem

July 2018

July 2018

Professional, reliable, flexible and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better control of prepayments, bookings and faster, more professional check-out process.

Pros

Integration with stripe, easy to use and understand and very flexible in adapting to our business needs

Cons

Invoicing functionality is good but a bit basic, would be good if it could be customised more wrt what is shown on the invoice and how to show payments etc.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hi Rene, thanks for the super review. We are committed to continuously improving and updating the system so it's likely that your concerns about invoicing will be addressed in due course. In the meantime, enjoy the system and don't hesitate to contact our support if you have any specific requests. Often there are solutions to issues available that they would be only too happy to assist with. Many thanks, Adele

 


June 2018

June 2018

We offer a specialist resort experience, not just hotel rooms. Sirvoy is flexible & easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is great, but also it is also easy to learn, straight forward with many features. The main features needed are taken care of. I think we will stick with this product.

Cons

There are still some improvements to be made like flexibility with Availability chart, not showing shared inventory of rooms. Also presentation of rooms showing a slide show would be better.

Review Source: Capterra
 

Dennis from JC Suites
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

It takes a little bit of time to get comfortable getting around the site, but overall, very happy!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Booking button for my motel web site!!!

Pros

Easy to use, the customer service is outstanding as they help you navigate through the system. Very happy with the program for my motel!!

Cons

So many different categorizes..... not really a "con", because it's designed to be a complete system!!!

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hi Dennis, delighted to read this terrific review. Thanks for the feedback and glad that you are finding our customer support so helpful. With thanks, Adele

 


June 2018

June 2018

Great System, perfect for small accommodation business owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Great reservation program. Easy to create reservations and keep track of bookings.

Pros

User-friendly and simple. Loved the housekeeping function. We helped run a lodge over the winter and I loved working with Sirvoy. It has a lot of great features.

Cons

It locks you out of the system as soon as your payment is due. This can happen any time, including mid check in or reservation. If you're not the one paying for the software, this can be problematic as there is no way around it.

Review Source: Capterra
 

JoAnn from The Cowboy Bunkhouse
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I have been using Sirvoy for my hostel in Southern Utah. It is wonderful! Great support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of use and intuitive way the program works. It is almost like I had designed it myself because it does exactly what I want it to do. If there are feature that I feel need to be added, all I need to do is send a message to tech support and they implement those changes or let me know how to get the program to do what I want it to do.

Cons

Some times the pull down menu items have a small glitch that cause them to slide partially out of the display box.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: May 2018

May 2018

 

Hi JoAnn, thanks so much for your great review and your kind comments! Will definitely mention the glitch you talk about to the Dev team but delighted to hear that everything else is to your satisfaction and that you are happy with the support received from our help desk. Always lovely to hear such great feedback! Thanks again, Adele

 

Rebecca from MSCI

May 2018

May 2018

Makes keeping track of bookings so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that this software pretty much does all of the work for you! It notifies you when people cancel, when they check in, when they check out, payments made, etc. The price is great as well!

Cons

No cons to date - customer service and the interface can always improve for products, but they've done a great job so far.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: May 2018

May 2018

 

Hi Rebecca, lovely to read your 5* review and we're delighted that you are finding our system easy to use and our support staff helpful and responsive. Thanks for taking the time to leave us this feedback. Sincerely, Adele

 

Dennis from Sugar Mill Limited

April 2018

April 2018

Used it for several years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Cons

It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: April 2018

April 2018

 

Hi Dennis, thanks for your review. See my responses below.
- It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to communication@sirvoy.com if you wish to detail further.
- In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed.
- Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature.
- You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish.
- If you click on the user icon on the top right of every page it will give you an option to contact support.
- I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received.
I hope this clarifies some of the issues. Thanks, Adele

 

Peter from The Class Rooms Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Excellent. Fast efficient product. Excellent Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost savings and less chance of overbookings.

Pros

The price is much more reasonable than the Little Hotelier contract I used before. The fact that they have a built-in channel manager for the 3 biggest OTAs (Booking.com, Expedia, Agoda - who account for 95% of my OTA bookings) with no extra charge is fantastic. Their system is very responsive and simple to use. Their Support Team is the best! Very prompt and very smart.

Cons

A very small nitpick and I know they are working to address it is the fact that when you add a "Virtual" room, in order to make it easier to shuffle people around to make the jigsaw of reservations fit, it counts as a room in your billing costs. If you have exactly 20 rooms and add 1 more for the juggling process then your monthly bill will increase.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: May 2018

May 2018

 

Hello Peter and warm greetings to you and your team in Thailand! Thanks for this terrific review and for your honest feedback. Please know we are doing our best to get the virtual room sorted so that it provides a more accurate solution than the one currently available. We will make our clients aware once this has been released. We wish you continued success with your business and as always please do let our support team know of any suggestions or comments that you would like to see incorporated into the system. Thanks again, Adele

 

Madelene from The Fisherman's Villas

April 2018

April 2018

Easy system to use and the best support ever, even in other parts If the world and in My language.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

Support in My language (Swedish) Their flexibility and help when setting up My account. Easy to create your resort by yourselves.

Cons

That My guest cannot send messages directly to the system and their booking.
When I have to Wait for support because of me being in Asia and the systems head Office is in Sweden, it is 5-6 hours difference.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: April 2018

April 2018

 

Hi Madelene, many thanks for taking the time to leave us this great review. Also, just to let you know that our support is available 24/7 so you can call us anytime and a member of our team will be happy to assist you. Greetings to you and your team in Thailand! Regards, Adele

 

Chris from Yangshuo Mountain Retreat
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Phenomenally responsive and helpful customer service at all levels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to integrate OTA bookings in a simple way while taking payment without a credit card merchant gateway.

Pros

Easy of use, intuitive and well connected to OTAs. It is well documented and validated with simple ways to solve issues related to different kinds of hotel setup. A fantastic value for money with unbeatable support.

Cons

Would be good to allow adding duplicate descriptions in cases where setting up product offers in multiple languages instead of having to reproduce them from scratch many times, particulary for the add-on feature. For example, if you want to offer a pickup service option from 6 different locations (airport, train station, pier, city, etc) and all you want to change is the price, but you need to reproduce these each time in Sirvoy. Also not being able to use override price changes with long-stay discounts, for example. Once these products are set-up, of course, it's straightforward.
It would be nice to be able to override a price change (ie; Summer Holiday Rate) with a long-stay rate (Discounted) vs. only being able to discount the Standard Rate, which results in disadvantageous price for the hotel.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: April 2018

April 2018

 

Hi Chris, we really appreciate you taking the time to write your review and also your feedback about possible system improvements. I have sent these on to management for their review. In the meantime, we are delighted that Sirvoy is proving to be invaluable to your business and that you are finding our support team to be both responsive and helpful in resolving any queries. Many Thanks, Adele

 

Michael from Hotel-Pension Am Kurmittelhaus

April 2018

April 2018

Low training time, good clarity, saves a lot of working time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we safe time and money

Pros

The best thing is the flexibility of this software. Where multiple steps need to be taken in many other programs, one single step is enough in Sirvoy. Outstanding is the control of the booking channels and the extensive statistics functions. Since we have Sirvoy we save a lot of time we spent so far in an external channel manager. If you do a bit of preliminary work and set up a few standard letters, two mouse clicks are enough to complete the e-mail correspondence. Thank you Sirvoy !!!

Cons

I think, there is really nothing that i don't like. It would be nice if you had a little influence on the form design. Not on the templates, but the words used. So if the English words are not translated directly, but the words used in the respective national language can be inserted

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: April 2018

April 2018

 

Hi Michael, a big thanks for taking the time to give Sirvoy this stellar review. We have worked hard to make our system extremely functional but simple to use. It's great to hear that we have succeeded in this ambition! We wish you and your business continued success for the future. Regards, Adele

 

Michael from Ch'i Bocól Community Hostel
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great Product. Easy to use. Affordable. And great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

Maximizing our bookings, and therefore profits, without having to worry about overbooking. It will surely generate more profits than the cost of using the software, so it is completely worth it.

Pros

The customer service is excellent. They walked me through the entire setup process on how to link all of my accounts together. It saves tons of time, and allows me to maximize our bookings without having to worry about overbooking, or updating availability on several different websites. It is also a bit more affordable than several of the other alternatives.

Cons

So far I have no complaints. My only real issue is that I have to create 8 different listings on airbnb for my dorm beds, but this is an issue with airbnb and not with sirvoy.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: April 2018

April 2018

 

Hi Michael, good to hear that you have managed to set up Sirvoy easily and are already up and running. Our Support team aim to give you all the help you need so you can get on with the business of looking after your customers! Thanks so much for leaving us this great review. Regards, Adele

 

paddy from Arrifana Pines

April 2018

April 2018

Finally found a channel manager that really works. And super helpful, patient support team to boot!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

What i like most about it? It is super easy to use, much more straight forward than other services i have tried in the past.

Cons

As a relatively new user, i can happily say that i have not come across anything to complain about yet.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: April 2018

April 2018

 

Hi Paddy, thanks for your terrific 5* review! Always lovely to hear such positive comments from a happy client. We hope we can keep up the good work and in the meantime greetings to you and the team in Portugal. By the way absolutely loving the website, your place looks amazing! Take care, Adele