WebRezPro Software

4.69 / 5 (68)

Our advisors have recommended this product 35 times in the last 30 days

About WebRezPro


WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels and vacation rentals.

WebRezPro enables property managers to handle front desk, reservations, housekeeping and accounting through a single interface. The system allows users to advertise deals, set-up special rates, create packages and reserve blocks of rooms for groups. The reports section analyzes reservation data and recognizes opportunities present in the market.

WebRezPro offers an interface with various programs that front-offices already use. This includes Expedia QuickConnect, Booking.com, TravelClick and others in the Global Distribution System. The solution is mac-friendly and runs on mobile devices as well as tablets. The platform's mobile-based features include electronic signature capture, a mobile booking engine and the ability to manage housekeeping reports.

WebRezPro is deployed over a secure internet connection and does not require the user to install or upgrade the software.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

68 Reviews of WebRezPro

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(50)

4 stars

(14)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 68 reviews

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December 2016

Michael from Kohea Kai Resort Maui

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

WebRezPro is the Back Bone of our Business

We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome. The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams. Thank you very much for your continued support and your superior product. Aloha, Michael

Pros

Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Cons

Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful.

Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

August 2018

Lyn from Cedar Motor Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Best decision

We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro.

Pros

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Cons

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

January 2017

Liz from Hessenland Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2017

Best decision we made for room sales

We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Pros

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Cons

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Response from WebRezPro Property Management System of World Web Technologies Inc.

Replied January 2017

Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better. We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails. Thanks again for the wonderful feedback!

April 2019

Chris from McKenzie River Mountain Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Great product

the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.

Pros

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings.

The integrated housekeeping app is neat. So is the paperless checkin feature.

Cons

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements.

I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in .

I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

June 2018

Cristina from Sagewater Spa.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

We love to work with Sharon, who it is very helpful and gracious to work with every time

Organizes the visual communication between guests and us.

Pros

It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

Cons

Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

Response from WebRezPro Property Management System of World Web Technologies Inc.

Replied July 2018

Thank you for your positive review, Cristina! We appreciate you letting us know how much you enjoy working with Sharon. As always, if you have any questions or continue to feel intimidated about anything within the system, please don't hesitate to contact Sharon or any other member of our support team. We're here to help!

February 2017

Sheryl from Blue palm inn

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Navigation of webrezpro

at first, it was all too overwhelming. Too much to read and watch videos. But as we were learning the process it started to get quite easy to follow and within a week we were able to do it without support.

Pros

Calendar and reservations are easy to follow. At first, it took us a while to get to know and learn the whole system but in no time our staff got the hang of it.

Cons

Updating housekeeping report. At times it does not work. And applying refunds is a bit tricky we had to learn by trial and error. Plus also calling the customer service to help with the problem.

Response from Sarah of World Web Technologies Inc.

Replied May 2017

Sheryl, thank you for taking the time to review WebRezPro Property Management System. We are so pleased that with the help of our tutorial videos and support staff, the challenging task of implementing a new PMS was accomplished. As always, feel free to contact us with any comments or suggestions you may have.

December 2018

Chris from Star of Texas Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Very capable, if complex

I operate a 28 room hotel. My business is probably smaller than most who use it. For smaller operations, other products may be better suited.

Pros

It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes.

Service is excellent.

Cons

It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.

November 2017

Ben from Viamede

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

One of the best commercial programs I have ever worked with.

Extremely efficient running of a resort.

Pros

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

January 2017

Greg and Jennifer from Pacific Crest Hotel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Pacific Crest Hotel loves our WebRezPro!

We are new "hoteliers" and needed as much help as we could get when we took back our family owned hotel property in Santa Barbara. The family has owned the property since 1977 but leased it out in the early 1990's where it was abused in both structure and reputation. We needed to have the best reservation system we could find to help our new guests have the best experience when coming to the book with us. WebRezPro has been easy to learn (although I don't think we are using it to it's fullest YET... so many more features we need to learn).... it has integrated with our OTA partners and our email confirmation partner. We opened in April 2016 as ranked 52 of 52 hotels on TripAdvisor, we have now been Number 1 of 52 for 2 months straight! We strongly believe this is because of having the best partners...WebRezPro's software and support services have been excellent and patient in helping us repair our reputation...and keep it great! Thank you!

Pros

ease of use

Cons

lots to learn, sometimes hard to find all of the goodies

April 2017

Ivan from Tubac Country Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Well Rounded Cloud Based PMS

I started with Webrezpro back in 2005, when "the Cloud" was still a major dream for most hospitality pms software firms. They are and were innovators from the start and have grown accordingly. Highly recommend for their reporting and ease of use.

Pros

Great reporting, such as their pace report, little to 0 downtime, redundancy built in. Scalable from small to larger properties. A solid workhorse!

Cons

The cost of additional interfaces and setup can mount up.

Response from WebRezPro Property Management System of World Web Technologies Inc.

Replied May 2017

Ivan, thank you for taking the time to review WebRezPro Property Management. Your comments about our software and support team are much appreciated. Thanks for the continued support.

June 2018

Eva from Smugglers Cove Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

User friendly product with fantastic customer service

A proven reliable software which gives me more time for other important things in the daily administration.

Pros

Every aspect of hotel business is covered and constantly updated.
Super tech team which is very knowledgeable.

Cons

Could be easier on setting up folios. Since I am doing this not very often I always struggle a little bit in regards of names, individual invoices and rooms.

Response from WebRezPro Property Management System of World Web Technologies Inc.

Replied June 2018

Eva, thank you for taking the time to review WebRezPro! We are very happy that you find our custom