I love Crelate, use it on an hourly basis.

I love how customizable it is. It helps me manage both the candidate and client facing side of the business and customize almost any pipeline and report.

Since there are so many different facets, it took a bit longer to get up to speed on the product, but once I did, its very user intuitive. Also, the mobile app needs more work to get it to where the desktop product is.

My overall impression of Crelate is that its a very ambitious and powerful potential tool that is still in its early phases of trying to be everything it wants to be. I see the vision for how it is completely set apart from other systems, and am fully on board with where it's going.However, as I've mentioned, we've recognized a steady occurrence of bugs or design implementations that often set us back in what we're trying to accomplish in our day to day efforts. Have voiced many of these either to our account manager (when important enough) or via the feedback boards to try to gain movement on them, but understandably, can only implement so much at once, and we are just one of many clients.

Crelate offers us, as an Executive Recruiting Firm, the ability to stand out in what and how we present to our clients. The customizability of the workflows, reporting, and process implementation are unlike any other system we've worked with or demoed in the past, and I have a lot of confidence that this will set us apart in the future.

In our (roughly) 1 year on the product, despite steady improvements and feature rollouts, there seems to be just a few pieces missing that would really accelerate the ease of use of the product on a basic user level. Things like searching would be much easier if we were able to have default search templates, for example. Or when we go to do certain searches, we notice a search parameter doesn't work quite the way we want, or can't quite do exactly what we intended it to do. Sequencing and reporting features are wonderful ideas that just have small executional problems that create small but frustrating holes in what you're trying to accomplish. For example a lot is tracked in reporting around leads, but we discovered a small problem where Leads (due to converting into Jobs at certain stage changes) can't be put into the same "Cancelled" sales stages as jobs. So to get around it we create additional "Lead Closed" stages that bog down the options for sales stages, when the ideal option would be to just have a single "Closed" or "Cancelled" stage for all Leads and Jobs that doesn't convert anything.It almost seems that in the ambition to be good at 100 things at once, there end up being few features of the system that aren't really fleshed out to factor in as many case scenarios as you'd like.I feel like it will get there, but as it stands, I see areas where the product is suffering from either bugs or small design implementations that disadvantage the day to day recruiter.

It is a relatively inexpensive site that is easy to use, allows for integration with LinkedIn, and they are constantly adding new features. We can also integrate with RingCentral for calling and texting as well as Outlook for tracking emails sent. The LinkedIn extension allows for parsing contacts into the database as well. Training and customer support is outstanding!

Nothing. We have had other ATS systems and this one seems like it is definitely catered to staffing agencies much more than others.

No benefits over previous CRM. Customer service was an EXTREME challenge. Emails go unanswered. Overall, I would not choose Crelate again. As we grow, we will actively look to leave.

Software helps organize large amounts of data

Many items are not intuitive. WAY too many glitches. MANY items not as sold to us. Struggled getting set up. Customer service is really poor. Only works through desktop, doesn't work on iPad or phone, so worthless on the go. Continuous review of contacts is needed to catch errors.

Overall very positive--intuitive, easy to use and with solid support!

Ease of use and easy to train new people. Lots of functionality. The support is usually easy to access and when you need an actual person to interact with it's pretty easy and the team has been good to work with

Emailing candidates/clients within Crelate is still way too clunky regarding formatting. It actually has driven me crazy over the years. I have stopped sending out anything other than a simple email through Crelate--nothing that would need any sort of simple formatting. Everything else is just easier for me to send through Outlook and then Bcc back into Crelate

I think Crelate is an okay alternative to Avionte, but its cluttered setup makes it difficult to adapt to.

Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it.

I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of the browser, but you're still getting duplicate calls/text/notifications from all. The radius search is complicated to access and should be available within a list - it's frustrating to have to double back multiple times to get back to the list I was on. Candidate updates and movement on lists is frustrating - I'm making calls to 150+ people and any updates made to a candidate profile will remove them to another portion of the list which can make tracking who I've called while I'm making the calls very complicated. Imported candidates often have missing information despite it being clearly noted on their resume. Resume imports have so many errors it's often easier to import manually. Past jobs import as being current and there doesn't seem to be rhyme or reason to it. Your Chrome extension isn't great - I'll try to import a LinkedIn profile and the current employment dates disappear when I try to select the employer (because Crelate NEVER pulls that information correctly).

very good support, good product good overall value

Ease of use, easy set up. Easy search capabilities.

I don't really have a negative at this time.

I couldn't be more happy with the transition to Crelate from our previous product. Their team truly understands the problems we are trying to solve and is extremely responsive. Their feature set continues to increase rapidly and is always very relevant.

Several items: - ease of configuration and customization - profile parsing from LinkedIn - job board management / website integration - email sync and candidate communication management - analytics - speed and relevance of new feature release - extensive help resources, training videos, etc.

- exporting data is not straightforward and requires additional vendor developer cost -

Love it. A very valuable tool for my business.

The GUI is very intuitive, and it is laid out just like a recruiter would expect. It has all of the functions and features you could want (some are extra cost or a higher-priced license), but the annual license I pay is worth it.

Really nothing I don't like. I even love the tech support - if I have a question I can send them a quick note via the application, and I'll get a real person to respond. Many times the expert at Crelate will send me a video that further explains a topic.

Overall, our experience has been very positive and we're very happy with Crelate!

I like how easily Crelate can be customized and how user-friendly the platform is in general. Also, the customer service is great and I enjoy the additional resources Crelate offers.

Some functionality is missing/limited but I know the team is working tirelessly to bring the users what they want constantly.

So far, I enjoy the organization Crelate offers, this is a site truly made for recruiters.

I like the dashboard view, it organizes your jobs, and activates, nice way to glace and understand your current recruiting state as well as the reports that are offered.

I did not enjoy the implementation process, so many small details that was broken down into multiple sessions, very time consuming. For pay $750 I thought the implementation/configurations would be taken care of for us and then we would be trained but that was not the case. 2 weeks to get through the process. Our specialist was great, she was very patient and very enthusiastic.

Crelate has streamlined our business process and workflows and empowered us to grow.

The ease of use and intuitive interface allows new users to quickly adapt, reducing onboarding and integration of team members. Crelate's licensing/pricing and provisioning model provides the flexibility to run my business as I need to, vs other ATS providers who force me to make decisions based on their terms. The metrics available are endless and are quickly and easily accessible. The data provided empowers me to track performance and lead more effectively. Crelate's ridiculously easy customization across the board ensures that Crelate molds to our needs without headaches. Crelate's highly flexible search capabilities also allow us to find what we need, wherever it is, quickly and easily. Data capture, either manually, automated or parsed is also fast and effective. Training and support are always rapid and just a phone call or e-mail away. Crelate's team is continually rolling out new features and updates in a manner that is not at all disruptive and always adds value. I'm afraid if I say that Crelate has been WELL WORTH our investment that they'll start to raise prices!!! Though it is true. As one who has investigated seemingly countless ATS, Crelate stands out as the BEST I've ever seen.

There are only two cons. The first is inherent in any great and robust ATS and is NOT really a Con: there are so many features and capabilities I have no doubt that we are underutilizing the power of this tool. While their training and support tools are fabulous I just haven't had the time to really DIVE IN to maximize the capabilities of Crelate. The second is a Con: Crelate has room to improve its ability to manage duplicates. While user error certainly contributes to the creation of duplicates, I have seen other ATS' with better duplicate management tools. That said, when a duplicate is detected it is extremely easy to seamlessly and quickly merge the duplicate records.

Crelate has helped me streamline our business, and keep processes in place

Integrating Crelate was super easy, the great thing about Crelate is that theres always more in terms of setup and integration and it keeps on getting better.

Pricing is a pain point. Would like to see different pricing structures for lower level recruiters within the company.Customer service experience needs improvement as well.WOuld like Crelate to offer a 6 month review where they will review our setup and give us input on how we can make improvements without sellingWould like Crelate to integrate with QB or other bookkeeping software

A+ We're big fans! I highly recommend Crelate.

Crelate is top notch. It is BY FAR the best recruiting platform for agencies that I've used or tested. The product is highly customizable to your needs and has a ton of features. Better yet, the Crelate team is constantly hard at work building & releasing new features that improve usability and functionality. It's also priced very fairly and their customer service is attentive, responsive and helpful.

I really don't have many complaints about Crelate. It works well and is virtually bug free. If there is one con it's that the platform is not tailored to executive search processes. However, we stretched it for this purpose and never found ourselves wanting.

Xtra Effort Solutions, Inc. is a 16 year Sales, Sales Engineering, and Customer Success recruiting firm for enterprise technology companies. We have a national reach. The diverse nature of our client requirements make it imperative that we are agile when responding to super specific requests around candidate tenure, technical skills, industry knowledge, performance metrics, location, career stability, and countless other soft traits. Our challenge, as a contingency based search firm, is providing enough "high touch" service to satisfy each client's nuanced request, while maintaining enough velocity and volume to continuously feed the candidate and client pipeline. A flexible, reliable, and powerful Applicant Tracking System is critical to achieve these goals. Crelate was suggested to Xtra Effort by another small recruiting firm. We were hesitant to consider change because of the fear of disruption associated with the data conversion and learning curve. However, these fears were alleviated when speaking with Crelate, mostly for two reasons: 1) Crelate's technology is intuitive, flexible, and really well designed 2) Crelate's people are SUPER responsive, thoughtful, creative, and resourceful Crelate made Xtra Effort feel as though we were a 1000 employee prospect. They made every perceived major hurdle go away through listening and making resourceful suggestions. We agreed to convert to Crelate and had the same favorable experience during the conversion and training period, and with the post conversion support organization. Mostly importantly, Xtra Effort users are now offering unsolicited comments about productivity gains. Xtra Effort would definitely suggest Crelate if you feel a need for improved value and function from your ATS technology AND vendor team. It is fantastic to truly valued as a customer by the vendor who is most critical to supporting our efforts. Contingency recruiting is challenging, it is nice to know that such an important partner cares and "has your back"

It would be great to have "required fields", forcing users to enter information on critical areas; and it would be helpful to limit users to specific pick lists, and not enable them to enter any data they want

Overall, it's really grown alongside our company. I find it looks a little old school and childish but at the end of the day it does what I need and I don't really have any complaints!

I like that it is customizable, I work at a start-up that has grown quickly and as we grew we needed to lock down better processes and tracking. We were able to use Crelate to build out those processes and integrate it with our email and accounting software. It's great as an ATS and also functions as our CRM. I also like how you can pin things to the top, make fields optional and required easily to ensure you are getting the information that is most important while also making it so you don't need to spend time inputting insane amounts of tedious information.

I don't love the look of it, I know that is silly but hey I'm working in it almost 8 hours each day! It has some issues with formatting, if you copy a job description from word or google docs into the job description field it removes formatting. I also don't like how if you assign yourself a task, anyone in the company can see it and mark it complete - you will need to track your tasks elsewhere.

Excellent. This software is night-and-day versus other recruiting softwares I've utilized.

- Very clean and organized user interface - Highly intuitive/ easy to navigate - Easy import capabilities (i.e. from LinkedIn, etc.)

- Limited customization (i.e. of tiles, headers, etc.) - would like for the Mobile App to have more functionality

I was an early adopter and appreciated the opportunity to provide feedback in the early days to make the platform better. Very happy to this day!

Extremely easy to you, affordable and the customer service/support is outstanding.

Nothing that I find that I do not like. I have no complaints!

What do you like best? beautiful design, clean, simple CRM interface. lots of customization available for the admin (like enabling custom workflow stages and names of stages that we define we can change ourselves). amazing Crelate team: dev team & customer service team are super responsive to questions, requests for help and product features, and training on demand. the product has so far managed not to get too 'heavy' like most recruiting tools eventually tend to to when trying to be all things to all people. Crelate works best in my opinion for boutique external firm (vendors) who need to be able to easily customize things, and not for internal (corporate). What do you dislike? the product is still young so it's obviously a work in progress. this is not a criticism; we signed up post-beta knowing there would be iteration but well worth the trade off because we have influence as the product matures. we love having this opportunity. search tools and results, (ranking, relevance) need to be better and this is also a work in progress. all of the things that could be better are things the team is aware of and are addressing with each new release. weekly office hour for all users with a customer service rep would be awesome (via joinme or zoom or whatever tool). the current solution is a candidate relationship management solution, but there is not yet a great client relationship management feature or a workflow that supports business development / prospecting/ sales process but i would love that some day. Recommendations to others considering the product if you are a recruiting firm looking for a solution, i highly recommend crelate. we love this solution! What business problems are you solving? What benefits have you realized? we are executive recruiters. so we solve one-of-a-kind talent searches for our clients. every search we do is custom designed within Crelate : our Crelate enables us identify people that we already know of (through search, or through affiliation with another project, etc) , and helps us easily import data on new candidates into one new project . We can see what conversations we've had with candidates in the past and outcomes of those. we can move candidates through the workflow and activities of a search project logically, using our unique labels & language.

The software is relatively easy to use in many ways and with good features.

The major flaw is in tracking those that are being recruited to apply for positions. If those individuals apply, the software attaches their materials to their file, but it doesn't put that file into the inbox to signal that the individual has applied. Our team has to spend lots of time going back into the files of the hundreds that we recruit to verify if they've applied, and then we need to move them to other stages, rather than their applications simply going into the inbox. The application gets attached to the file, but there are no notifications to alert us that they have actually applied. Either a design flaw or training issue, and we need assistance on sorting this out.

Love it and still need to make it even better!

The ease of use, particularly the DASHBOARD, is amazing. Before Crelate, I avoided entering people into our ATS and had hoards of paper.

Setting it up is still a process. I'd love a more plug-and-play with simple workflows set up and easily tweaked rather than building from scratch.

Selecting Crelate was a great decision that we made when we started the company. System conversions can be very disruptive but having one ATS all along that develops as you do has been super helpful.

Crelate is very intuitive and user friendly. Cost is reasonable compared to other similar applicant tracking systems. What I like best is that they are continuously making upgrades and improvements which improve functionality without slowing you down.

We have been using it for 8 years and it really has worked out great for us. My only regret is that I don't maximize all of it's functionality. But that's more a factor of running a busy desk as opposed to anything negative about Crelate.

Crelate has been great. They are constantly developing enhancements that have been thoroughly researched with the end users in mind. They offer great onboarding classes for new users and also update lunch meetings. Customer service is top-notch.

Crelate is easy to use and very user-friendly.

That we did not discover it sooner! Crelate has paid for itself 100x over.

It has been extremely positive. So much so I increased my licenses and signed a multi-year agreement with them as I have no plans of switching products anytime soon.

Crelate is extremely user, friendly. I have used multiple different ATS/CRM programs throughout my career and they do not company to Crelate. The functionality and ability to do so much while in the system make it worth it's weight in gold!

I personally do not have any Cons at this time. My team loves it and enjoys using it.

It has been great. Implementation went well, adoption was good, and the system is pretty intuitive to use. Easy compared to other systems.

I like the platform overall. The feature requests have been great and the willingness of the team to listen to feedback and execute has been great.

Some glitches, such as requiring saving when nothing has been changed, and other minor things.