About Namely

People are complex, but your HR solution shouldn’t be. Namely gives you the resources to make your life easier and your employees happier. With modern, intuitive technology and a world-class team of HR experts, Namely empowers people teams with an all-in-one HR solution designed for mid-sized businesses (25-1000 employees).

Streamline all of your HR data in a single platform with an interface you AND your workforce will love to use. Built for flexibility, your Namely platform is implemented with your unique business needs in mind. Whether you’re transitioning from a PEO or switching to new HCM software, Namely has the technology and people to support your company every step of the way.

Namely is an HR solution for people leaders who want to:

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407 Reviews of Namely

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(198)

198

4 stars

(129)

129

3 stars

(39)

39

2 stars

(24)

24

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 407 results

October 2020

User Profile Picture

Sanskriti from F1soft International Pvt. Ltd

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2020

Namely keeps us connected and focused at work.

Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management.

Pros

Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.

Cons

No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.

Response from Namely

Replied November 2020

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely helps you manage your workforce, keep employees engaged, and build a better workplace.

August 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2020

Great HRIS and Payroll system with many customizable features

I and a Namely advocate, I was instrumental in recommending and seeting them up for my business. I just think their customer service format changes frequently and it is confusing sometimes to keep up with their preferred communication etiquette.

Pros

We have a ver detailed and multi step performance review process, Namely allowe dus to build the ratings and concepts for our processes. The abilit ti assign multiplie review writers, the steps of approval and the reminders are all key in our operations.

Cons

Our account contacts and the way we communicate has changed at least 3 times in the past year. Sometimes i feel like there is a push to work with customer service only in their prefered way, if you send an e-mail instead of a case or if you mark something urgent that they don't think is urgent.

Reasons for Choosing Namely

the communication during the sales and demo process and their willingness to customize and work to enhance feautures based on our request.

Reasons for Switching to Namely

The goal for a more detailed performance management builts in our HRIS.

Response from Namely

Replied November 2020

Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable, especially when it comes to performance reviews. As for customer support, we truly apologize for your experience. We are confident that our new Pod Service Model and the Namely Help Community will enhance clients' overall experiences going forward.

December 2021

Adri from NewsCred

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2021

Sr. Director, Global People Operations

Extremely positive. I love working with the entire Namely team - they have a great customer-centric culture, are knowledgable, there at the drop of the hat and just a pleasure to work with. I couldn't recommend the team more highly.

Pros

I absolutely LOVE Namely. The HRIS is very easy to use, manage and creates a great experience not only for admins but our employees as a whole. Everything is seamless to navigate and it is honestly an HR professional's dream come true.

Cons

I wish the reporting aspects were a little bit more straightforward to use / understand how to create and do more analytics and data pulling. Overall, it's great and something I'm sure the helpdesk community would be happy to set up a session to delve into more 1-1.

Reasons for Switching to Namely

cost savings / better fit for our company size and needs.

Response from Namely

Replied December 2021

Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform and working with our customer support team.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2018

Avoid at all costs

Terrible - service reps do not know the system, standard payroll practice, let alone any questions. Service tickets get lost, takes months for resolution of more complex tasks and extreme micromanagement

Pros

It's pretty. There is really no other pro.

Cons

HRIS: No proper Leave tracking for maternity/paternity, jury duty, bereavement leave ETC There's no way to see a PTO accrual history Employees are not alerted when their address format is invalid Only one set of holidays - UK sees all US Holidays When reporting structure changes you have to make MANUAL changes in Namely Payroll IN ADDITION to doing a mass upload in the HRIS Doesn't auto track history of Job titles Need to manually assign PTO to employees not automatic Leave approval amends, not sent Lack of point in time reporting Does not auto assign pay group based on the type of pay entered Payroll: You can't retract partial payments Had to print W2s and sort through employees that electronically consented and send out those that did not "We have to do all of the calculations manually when there is a comp change in the middle of a pay period " Invalid addresses prevent us from proceeding with payroll We are unable to easily add "time and a half" for employees who work on holidays Takes weeks to add a new department code Tax withholdings do not flow seamlessly from HRIS to Payroll If we need to Mark an employee as FICA tax exempt we need have to reach out to Namely as only they can do this Employee ID do not flow over to HRIS Manually have to add holiday pay for employees does not flow into payroll You have to manually exclude employees from payroll once terminated Time and attendance: Time card entry is tedious PTO doesn't communicate to Payroll You have to man

September 2021

Mitchell from CentralReach

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Great for keeping up

Overall, highly positive.

Pros

Namely allows me to see company updates, but also to manage my resources that the company offers me. This includes PTO and crucial documents and tax info that helps on a yearly basis.

Cons

It could be a little more seamless on the UI side. With web 3.0, Namely is still a little clunky.

Response from Namely

Replied September 2021

Thank you for your review! We really appreciate your feedback and are happy to hear that our platform helps you manage your resources and keep up with company updates.