About QuickBooks Payroll

QuickBooks Payroll is a technology-enabled HR services platform that offers human resource (HR) and employee management services for small businesses. Serving clients across multiple geographical regions, it helps organizations manage processes for onboarding, compensation calculation, attendance tracking and benefits administration.

The HR advisory team provides consultation on topics such as compliance management, hiring best practices, creating job descriptions and more. With its tax penalty protection, QuickBooks Payroll can resolve errors and automatically reimburse penalty charges or interest costs while filing federal or state payroll taxes. Additionally, it offers one-on-one legal guidance on state and federal laws for employee compensa...


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648 Reviews of QuickBooks Payroll

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(452)

452

4 stars

(117)

117

3 stars

(43)

43

2 stars

(12)

12

1 stars

(31)

31

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 648 results

January 2019

User Profile Picture

Melissa from Independent Contractor

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

QBO Payroll is the easiest way to manage your small business payroll

If you are already a QBO user and have a small to medium work force this is the your best bet. It works within your existing QBO file, so no need for double entry and tax filing is an easy to follow step-by-step process.

Pros

No more double entry when you run payroll through your existing QBO file!

Cons

This might not be the right solution for larger companies who have greater HR needs then just cutting a paycheck each pay period, though it is not difficult to set up employee deductions for things like health care, retirement plans, etc.

December 2021

David from Lifeline Design inc.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2021

Works for our relatively straight forward needs

It's been good, and I would recommend it to other companies that have a similar use case to us (not a crazy amount of employees, and no complicated setup for payments)

Pros

I've had many people tell me that QuickBooks Payroll isn't a "true" or "real" payroll system, but I have yet to experience any major problems. Our use case is fairly simple / straight forward, and we have 10's of employees, not 100's. In this context it works very well, handles all the tax reporting almost automatically (there is a bit of manual work, but it's trivial) and basically allows us to manage this fairly simply as a small company with not tons of resources. It handles the direct deposit for our employees nicely as well.

Cons

This is more of an issue with any Quickbooks product, not just Payroll. The UI is not always super clear, and sometimes you have to go to weird places (from a navigation perspective) to find a particular function. Getting our annual forms for employees and the government is always a pain, because it's been a year since it was done last and it takes some time to find where you can do it in the software. The support is also hit and miss. Sometimes the agent you get is very helpful and solves the problem relatively quickly, and sometimes the agent you get can't even really understand the problem no matter how often you explain it. Finally my last gripe is that I have to manage the dates to process payroll manually. i.e. Quickbooks knows when payroll has to be run, but doesn't send me any type of notification, so I have to manually track this. It occasionally results in running it too close to a holiday, resulting in staff getting paid a day late, I'd really appreciate it if I got a notice from Quickbooks on the last day to process on time, since it's only one of the many things I have to keep track of.

December 2021

Judi from High Desert Bookkeeping

Verified Reviewer

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

December 2021

Very expensive!

Customer service is lacking. I'm usually on the phone for at least an hour with a representative trying to fix an issue.

Pros

QB Payroll is fairly easy to use to run payroll and set up employees

Cons

Almost impossible to correct a payroll or run an off-cycle payroll.

Response from Intuit

Replied December 2021

Hi there, Judi. Thank you for taking the time to share your thoughts with us. Your feedback doesn't go unheard. We want to make sure you can access support when you need it. You'll find all the options to reach us online at (https://tinyurl.com/4a62hkmy) We wish you continued success. -Kristina, The QuickBooks Team

August 2021

Caitlyn from Abodu, Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

3.0

August 2021

Basic Functionality

Customer service was not the best. I would spend hours on the phone with a rep to try to get a resolution. Even then, it took multiple calls for the task to be completed.

Pros

Software is great for smaller companies with only salaried employees that expect minimal changes between payroll runs.

Cons

Adding a view of payroll changes each period would be helpful to identify major changes or potential mistakes. Also allowing employees to update their W-4 information on their own would have saved time from an HR standpoint, as well as mitigated risk.

Reasons for Choosing QuickBooks Payroll

Quickbooks payroll was chosen as it was convenient when setting up quickbooks as our accounting system.

December 2021

Darcie from Hydro Corp

Company Size: 11-50 employees

Industry: Architecture & Planning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2021

Pretty good value but tax and reporting features can be lacking

QuickBook’s Online seemed like a great choice but after 1 year of use, we went back to the fully integrated desktop software. No real issues and certainly no issues with tax payment accruals and the reporting is very detailed. Highly recommend desktop software over online.

Pros

QB’s is user friendly and meets all basic payroll needs without issue. Easy vacation tracking and basic reporting services. Takes about 5 minutes to run payroll for a smaller company.

Cons

A couple of hiccups in the tax payment department using the online version and the reporting was lacking. Customer service was mediocre and took quite a long while to work with for seemingly simple errors that were only correctly handled approximately 50% of the time.

Reasons for Choosing QuickBooks Payroll

Cost