All ADP Comprehensive Services Reviews
1-25 of 139 Reviews
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Anastacia
Human Resources, 1,001 - 5,000 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed September 2021
Good People Management Software
Pascale
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
ADP is the best!
Payroll & reports and analytics. It gives you a wide range of options.
CONSIn the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).
Reason for choosing ADP Comprehensive Services
It's so far the best product overall. We tried different software before and even considered a new one, but ADP stays the best.
Reasons for switching to ADP Comprehensive Services
I'm not sure. I joined Payroll Dept after the fact.
Vendor Response
Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again.
Replied December 2023
Melisa
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
ADP Comprehensive Services, A Worthwhile Investment for Your Organization!
I have worked with ADP Comprehensove Services at a couple of jobs, and I receive consistenly great service every time! No issue that I may have is too bigfor them to assist me with, or find a way to resolve.
PROSThe prompt services, the care, thoroughness, and "follow-up" nature of the representatives
CONSHasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost.
Reason for choosing ADP Comprehensive Services
I was not here, but Mangement said they liked the innovation, full support and wide range of the ADP product.
Reasons for switching to ADP Comprehensive Services
They weren't happy with the capabilities of the last HR-Payroll product. The customer service was not great
Vendor Response
Hi Melisa, thank you so much for the well-rounded and thorough review! It's great to hear from customers like you, and we are so glad to have you with our Ambassador community. If there's anything that you need to improve your experience, please don't hesitate to reach out. We look forward to a continued partnership for years to come!
Replied December 2023
Jessica
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Happy Comp Services User
Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved.
PROSI love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.
CONSSome reports could be named more clearly but there is nothing that I dislike!
Reasons for switching to ADP Comprehensive Services
We switched for a number of reasons including cost, ease of use, service, and reporting.
Vendor Response
Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come!
Replied December 2023
Rachel
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2023
Gets the job done
I feel like ADP gets the job done and is an affordable option. For smaller companies, I see no reason for them not to use ADP for their needs. However, once you need to do more involved tasks the site quickly reveals how little capacity it has.
PROSI appreciate that ADP is a pretty basic platform and most of the functions are easy to do once you know how. The customer support is usually quick to respond and helpful.
CONSThe platform is not intuitive or user friendly and I often cannot figure out how to do actions without guidance from an associate. Functions are never where you expect them to be, and the various site branch-offs make it even more confusing. The platform feels very outdated and not modern. Users often have issues locating documents in their own profiles. The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters.
Reason for choosing ADP Comprehensive Services
I am not sure, the switch was done before I got to the company.
Vendor Response
Hi Rachel, thank you for your feedback and explanation here. We would like the opportunity to talk and investigate your feedback further. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to assist with training and specific questions as needed.
Replied June 2023
Denisse
E-Learning, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
ADP review by HR Practioner
Love the recruitment/onboarding and benefits modules.
PROSThe flow of recruitment to onboarding to benefits. The entire lifecycle
CONSthe Performance Management module is archaic and needs improvement in ease of use. File feeds also take way too long to set up and fix if any issues arise.
Reasons for switching to ADP Comprehensive Services
Ability to do more functions like performance management and benefits.
Vendor Response
Hi Denise, we appreciate the detailed review! We are so glad to hear that you see a value in the entire lifestyle that this product provides. We look forward to working together for years to come!
Replied December 2023
Katie
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
Comprehensive Services Tool
I like the dedicated support staff that are assigned to us most. They are easily reachable and very knowledgeable.
CONSI least liked the implementation team as they were very unreliable before they turned it over to our support staff.
Reasons for switching to ADP Comprehensive Services
We grew larger and needed to consolidate everything into one platform.
Vendor Response
Hi Katie, we love hearing from our clients who upgraded from RUN! So glad to hear that your dedicated support staff has been helpful. Feel free to reach out if you need anything. Thank you for taking the time to leave a review.
Replied December 2023
Carla
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
ADP - FR Collaboration
So far, we are looking forward to working with ADP to get all our employment needs met.
PROSJust starting, so far like the functionality of the database
CONSJust starting and have not experienced the negative at this point.
Reason for choosing ADP Comprehensive Services
Hopes that it will give all the services promised by the sales team.
Reasons for switching to ADP Comprehensive Services
Service, functionality of the system, and implemenation team was atricious.
Vendor Response
Hi Carla, thanks for taking the time to leave a review! We're glad that things are off to a good start and we hope that we exceed your expectations as you get further into the platform. Please reach out if you need anything!
Replied December 2023
Mathew
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2019
NOT to be Trusted
Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.
PROSAll-in-one service solution for popular HR administrative services, payroll, and talent recruiting.
CONSEntry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.
Vendor Response
Hi Matt, I'm sorry to hear about your experience with ADP. I would be happy to connect with you an ADP representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com
Replied January 2019
Katie
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Generally a great service!
They can pretty much offer or customize anything you need, and it's great to have one place to manage multiple functions, particularly as a department of one.
CONSIt can be pricey and there are occasionally some lapses in communication or transparency about some features, but there is also plenty I can do on my end to help mitigate that.
Vendor Response
Hi Katie, we're glad to hear that you've had a great experience with Comprehensive Services overall! We appreciate you taking the time to leave a detailed review. Please feel free to reach out to your RM if there are any specific issues that you'd like assistance with, and they can point you in the right direction!
Replied December 2023
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
ADP Comprehensive Services
That we have all the programs together and it works decently.
CONSIt takes time to understand it and to get a straight question from customer service.
Vendor Response
Hi there, thank you for letting us know about your experience with Comprehensive Services! We are glad to hear that you value having all programs in one place, as this is one of our biggest goals. We appreciate your support and partnership.
Replied December 2023
Thomas
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
Excellent HRIS!!
ADPs CS has been a real game changer!!
CONSThe implementation took longer to finish
Reason for choosing ADP Comprehensive Services
Much better service & compliance w/ ADP!
Reasons for switching to ADP Comprehensive Services
Technology & compliance was much better
Vendor Response
Hi Thomas, thank you so much for the review! We are so glad to hear that you're having a great experience compared to your previous platform. If you're interested, we think you may be a great potential fit for our Reference Program! This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley
Replied December 2023
Kayla
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Enter with no knowledge leave a pro
You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can. The Comp Services team will become your coworkers - and the best ones ever at that.
CONSHave had some issues with Tax Services but have seen a huge change the past 2 years for the better.
Vendor Response
Hi Kayla, we are glad to hear about your 10/10 experience with Comp Services! Thank you so much for the detailed review. We appreciate you taking the time to share your experience. We think you would be a great potential fit for our Reference Program if you are interested! This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley
Replied December 2023
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2019
ADP GL and overall services are lacking
Overall I am not very happy with this program. It seems to cause more problems than it helps.
PROSI do like some of the ease of use to access employees pay history, and that they offer summarized versions of some of the lengthier payroll reports if you're only looking for totals.
CONSI don't like the frequent errors in employee paychecks, and the length of time it takes to get answers when seeking to resolve issues. Our company is terminating it's relationship with ADP due to said issues and more. Often we are stuck waiting for reports beyond the promised date, and this is problematic for processing regular weekly and bi-weekly payrolls. There are often so many adjustment files run that it becomes very hard to keep up with when added to the responsibility of processing regular payrolls. The adjustments wouldn't be a problem if they were timely, but sometimes adjustments are run up to a year after the fact, and all the transactions have already posted or been corrected through other means. If we run the adjustment reports, we run the risk of throwing off several accounts.
Nic
Civil Engineering, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed June 2023
Not Helpful
Exhausting.
PROSThe option for electronic onboarding is nice, and the database of employee is easy to use.
CONSIt feels like everything is a struggle to use, and there is no forethought in place for upcoming changes in the laws or policies. Example: EI-9 - sure, it's electronic and easy to use however, there isn't a mechanism in place to re-do I-9's that were done virtually. We will have to go back to using paper for those done virtually during the pandemic.
Reason for choosing ADP Comprehensive Services
I'm sure at the time, ADP was the best product at the time. The problem is, ADP has not kept up with the times, and the capabilities of other products/services.
Vendor Response
Hi Nic. Thank you for letting us know about these difficulties. We would like to get some additional details and get you in touch with the right person to help resolve. Please email us your contact information and additional details to adpclientfeedback.com. Hope to hear from you soon.
Replied June 2023
Lori
Oil & Energy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
ADP Comp Services Review
I've been using adp for 8 years and have gotten comfortable with the navigations and functions.
PROSAccessibility from anywhere. Allows ability to work remotely with minimal impact.
CONSInactivity log out is too soon. System runs slow from time to time.
Vendor Response
Hi Lori, Thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback regarding log out time and system lags. We will pass this onto our team for future optimization. Let us know if you need anything in the future.
Replied August 2023
Stacey
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed June 2023
Payroll
Payroll Calcs and immediate payroll previews
CONSOften there are abnormalities that just happen without reason - they are very silo - often payroll does not understand HR or know how to fix benefits or time and attendance and vice versa
Vendor Response
Hi Stacey. Thank you for letting us know about this. Your feedback helps us do better. If you are interested, we would love to get more information around some of the difficulties so that we can better assist. Please email as at adpclientfeeback.com with your contact information and we'll get the right team to reach out to you.
Replied June 2023
Stephanie
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
User Friendly
ADP is fairly easy to navigate anything I have had issues with were quickly and easily resolved with a simple call to customer service.
CONS401k is not within the same program. I would prefer it to all be in one spot.
Vendor Response
Hi Stephanie, thank you so much for the review! We are so glad to hear that you find everything user friendly and easy to navigate. We look forward to working with you for years to come! If you are interested, we think you may be a good fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley
Replied December 2023
Lucero
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Review from employee
Its really user friendly and easy to use.
CONSI have not had a bad experience yet so nothing so far.
Reasons for switching to ADP Comprehensive Services
We liked this program better.
Vendor Response
Hi Lucero, thank you SO much for taking the time to review the ADP Comprehensive Services solution. We hope you have a great day!
Replied February 2020
Rene
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
Manager and user
I find it frustrating to use and my employees find it even more frustrating.
PROSit does offer the ability to have several department codes and area codes for dividing up worked time in different areas. I can also check my paystub, hours, collect my W2 and other items all online
CONSThis program often does not register a punch in with consistency. it is pretty ridged, not offering the ability to edit information with ease, it treats all employees the same whether they are hourly, salary, full time or part time and in a large corporation it needs to be a bit more flexible since not all employees contracts are the same.
Reasons for switching to ADP Comprehensive Services
I have no idea, I was not part of that decision.
Vendor Response
Hi Rene, Thank you for taking the time to post a review! I would be happy to put you in touch with an ADP associate who can help with using the technology system. We would love to help! Have a great day :)
Replied February 2020
Hilda
Insurance, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Benefit Admin Review
Good experience overall
PROSProduct is easy to use and navigate, easy to process changes
CONStiming when reassignment to another department
Vendor Response
Hi Hilda, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.
Replied June 2023
Angelica
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
ADP Comprehensive Services- Review
I can be a one person HR department. Also, I can create reports that third parties are requesting in a matter of minutes since all the information is in one system.
PROSThat it entails all HR aspects. Love that everything you need to know is a click or two away.
CONSThe implementation falls short of the expectations. No true guidance is given. It is up to the implementer to make the decision, but what if we don't know how we want to set up the feature.
Reason for choosing ADP Comprehensive Services
This system was more robust and constantly evolving.
Reasons for switching to ADP Comprehensive Services
At that time, payday did not offer the services were needing while we were growing.
Vendor Response
Hi Angelica, Thank you so much for the review! We appreciate your business!
Replied September 2019
Guadlupe
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great Review
The system is very user friendly. We have created the system for our company from scratch and it has been very easy.
CONSAt this time we have not had any major challenges. When the is a challenge we call the 800 number and the assistance is really quick and helpful.
Vendor Response
Hi Guadlupe, thank you so much for the review. We appreciate your business!
Replied February 2019
Samuel
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Loyal ADP customer
Over the years i have been assigned a number of Relationship Managers (RM) to work with our organization. Each RM has been a pleasure to work with. The RM's have helped with developing our employee satisfactions surveys.
PROSThe software has many features helpful for Human Resources. along with the software you get great technical support and excellent customer service.
CONSSo far, i can't think of any con's. However, i have recommended that ADP offer more hands-on live training li sessions. I enjoy classroom training that compliments my learning preference ad style.
Vendor Response
Hi Samuel, thank you for providing a review of ADP Comprehensive Services. We're proud of our service and support!
Replied February 2019
Victoria
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Ease of Use
I like that ADP is user-friendly. There are plenty of videos online to help with items that are more difficult to learn.
CONSThe price is a little steep. For the number of services received I assume it is fairly priced.
Vendor Response
Hi Victoria, thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience and find the training helpful! We appreciate your business and value your feedback.
Replied June 2023