Customer service need attention and while the customized service option just create confusion when we also pay for training.

Aspect helps us maximize utilization and minimize cost and allows us to offer schedule flexibility, maintaining agent satisfaction.

I like the ability to use the forecasting module for Budget and staff forecasts. The ability to multi skill and see staffing numbers is impactful to my business.

Staffing and scheduling and that we have this integrated throughout. The fact that we can run all our contacts through the system is a great feature.

It is easy to use I love it. I can take shifts and give away shifts on it, see my schedule and edit my schedule all in the one program.

I like the customer support they are very helpful and attentive, most are fairly knowledgeable. They also have great scheduling and request options for our agents to be able to manage their own lives.

Permissions are clunky, it's a little difficult to get setup and going.

I would say these three things that I like most about the software: ease of use, ability to pull data to excel, and finally the ability to tell the story through data.

Overall, the application is very useful for the organization.

This software has made life so much easier at work, reduces costs and makes me aware of what is outstanding to be done.

Easy to manipulate schedules and functions like other core programs i.e. outlook. Empower for agents is easily understandable and easy to navigate.

It is fully featured but is no longer as strong as when they acquired TCS management.

Love the new Multi-Channel features that were rolled out with version 18.

The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.

The system has limited flexibility and usually slows down or lags behind when large amount of information are being generated when running reports.

The product as so many great features as the Forecasting piece is outstanding, creating schedules, managing intraday, manage shrinkage, and tracking performance.

Business has struggled with forecasting accuracy. System integrated with Genesys via Gplus adapter.

The forecasting feature does not work well in our environment.

Its so easy to use, its a tool that make it easy and quicky, you can make and if it is necessary you can  make it again correctly.

APM -  I am frustrated with the interface with workforce, specifically, the supervisor hierarchy does not have history.

Its a great software to help with workforce planning and schedule management.

The versatility and ease of use of the product, the service that I receive from the help desk, employees are super friendly.

Out of the box the software is easy to understand and pretty straight forward.

Some times we have problemas to open some of the task that this tool , and when we see the reports theres no info about it.

The search feature needs an upgrade. Sometimes it's difficult to locate a particular candidate if they have a common name.

We have integrated Clear Company with Paylocity and it works great. Implementation for the most recent platform update was smooth and the visuals of the new look are fantastic.

Lack of automation and key features in comparison to other ATS systems within the same price point.

Clear is an extremely user friendly system that allows companies to seamlessly manage candidates while creating a comfortable user experience.

Implementation was great as are our weelky meetings.

Ease of use and customer support, great interface and a really nice look.

Overall, so far I feel like it's worth the extra money we're paying (compared to our old system) to have such time savings and ease of use.

The ease of use, and how it intigrates with ADP. Also the Customer Service and response time are top notch.

Integration and set-up was an easy process, however, training and resources could use some improvement. Dashboard layout was easy to navigate and access.

The software does not function well at all. Multiple bugs, confusing workflows, poor system notifications, no customization to your hiring process.

I am not a daily user so what I love about it is that when I need to fill in for recruiting, I can easily find my way around the program and keep the recruiting process moving.

I like how easy to give users access and the customer service is great and helpful.

I have recruited for other companies and this by far is the best system I have used.

I love the ease of access with the ability to store information and create notes on applicants.

It's a solid ATS, is it as robust at Taleo or iCims - no...but the price point makes it super competitive and very comparable to the big dogs.

It is easy to navigate around. It is easy to connect with someone at Clear Company and they do their very best to answer the questions asked.

Customer support has been great as well as the opportunities for continuing ed.

I'm new to HR but this program is easy to learn and laid out clearly. Also seems to run at a good speed and not stall like other programs.

The functionality of the software and the ease to tailor to our needs is amazing. If you want the software to do something, and it's not, it usually user error.

What I like most about the platform is how easy the software is to use and gain all the information you need in a foe clicks of a button.

It has been a wonderful experience and the platform is easy to use and effective.

I love the support we've received and continue to receive. Great friendly service and fast.

Our team switched to ClearCompany after several frustrating years with another company.

Along with being a wonderful tool for recruiting, setting up and customizing ClearCo is very easy.

The product is extremely easy to use and I love being able to communicate right through the system to any hiring manager.

I love value in the per user cost model and the dedicated customer support specialist is an awesome touch (chat/ phone support team is great too). User interface is easy to understand.

US Dollar

Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Rated #1 in North America, Alvaria Workforce assures you are staffing the right agents, with the right skills, at the right time and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. The software’s core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support anticipated customer contact volumes, create optimized staffing plans with unique schedules for each agent, and monitor staff performance and adherence in real-time throughout the working day, so staffing adjustments and other corrective actions can be taken immediately.

Alvaria Workforce is an important tool used by many personas in the contact center. Agents use it to enter their personal schedule preferences, receive their official schedules and request changes to their schedules. Alvaria Workforce uses built-in business rules to automatically approve or reject proposed changes, so agents know immediately if their change was approved. Agents can also see the information that’s most important to them on their dashboards including the day’s schedule, requested changes, status of schedule trades, performance and much
more. Supervisors and managers use Alvaria Workforce to manage the schedules of each team member, monitor agent activities vs. planned activities throughout the day and view aggregate information at the team and group levels. Workforce planners use Alvaria Workforce to forecast contact volumes, create official schedules that are disseminated to agents, and monitor workforce performance throughout the day. Workforce planners use the wealth of workforce
data in Alvaria Workforce to make adjustments to forecasts and schedules, while using real-time data from the ACD to make decisions about workforce staffing near real-time.

LongDescription

Real Time Analytics

Employee Management

Leave Tracking

Performance Management

Customizable Reports

Activity Tracking

Vacation/Leave Tracking

Shift Swapping

Real Time Monitoring

Automatic Call Distribution

Variable Workforce

Attendance Management

Attendance Tracking

Approval Process Control

Blended Call Center

Call Recording

Call Logging

Sick Leave Tracking

Calendar Management

Labor Forecasting

Data Import/Export

Employee Self Service

Self Service Portal

Outbound Call Center

Employee Time Tracking

Skills Tracking

Compliance Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Real Time Notifications

Time & Attendance

Workflow Management

Predictive Dialer

Real Time Updates

Budgeting/Forecasting

Time Off Management

Activity Dashboard

Employee Database

Reporting & Statistics

Reminders

Automated Scheduling

Contractor Management

Chat/Messaging

Alerts/Escalation

Real Time Reporting

Compliance Tracking

Reporting/Analytics

Monitoring

Employee Scheduling

Drag & Drop

Call Monitoring

Third Party Integrations

For Call Centers

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Alvaria Workforce

In Person

Live Online

Webinars

Documentation

Since 2004, ClearCompany’s end-to-end Talent Management platform has enabled thousands of companies to maximize talent by empowering people at every stage of the employee journey. ClearCompany integrates data-driven best practices, expert-informed content, and tailored software tools to recruit, ramp, recognize, and retain employees, uniting people and processes to achieve business success. Talent maximization is achieved when HR has the tools they need to plan accurately, execute people initiatives flawlessly, and build culture deliberately. These essential pillars of talent maximization are the core of our Talent Management platform.

ClearCompany Applicant Tracking makes it easier than ever to find, evaluate, and hire top talent faster. Manage, post, and promote your openings on hundreds of job boards in minutes. Centralized screening, scheduling, texting, grading, and video interviewing capabilities will reduce your time to hire and help you narrow the talent pool faster. Best-in-class reporting tools will keep you compliant—EEO/OFCCP and much more.

ClearCompany Onboarding makes onboarding simple with automated, online delivery, tracking, and collection of all of your new hire forms. Smart forms put an end to redundant data entry by pre-filling previously entered information, then validating data for formatting and accuracy. Background checks, I-9 management, E-verify integration, and WOTC management allow you to keep all of your processes automated and in line.

ClearCompany Performance Management enables easy setup with as many custom scales, questions, and review types as you need—including weighted sections, scoring tables, and free-form results. Manage performance review cycles and see progress against goals in real-time, then easily visualize all of the data by role, department, office, or any other metric you need.

ClearCompany Employee Engagement helps you quickly get a pulse on your workforce with employee recognition tools, expert-built employee surveys, and real-time, 1:1 feedback. Even virtual employees will feel celebrated, connected, and appreciated.

ClearCompany also provides exceptional client service and support, best practices, thought leadership, training, and HR expertise to every client.

Commenting/Notes

Jobs Board

Pre-recorded Messages

HR Management

Surveys & Feedback

Internal Chat Integration

Interview Management

360 Degree Feedback

Session Recording

Internal HR

Progress Tracking

Candidate Tracking

Electronic Signature

Reference Checking

Skills Assessment

Succession Planning

Applicant Tracking

Recruiting Firms

Job Description Management

Projections

Social Recruiting

Talent Acquisition

Rater Selection

Resume Storage

Job Management

Individual Development Plans

Goal Management

Collaboration Tools

Pulse Surveys

Assessment Management

Email Templates

Mobile Access

Orientation Workflow Management

Survey/Poll Management

Recruitment Management

Background Screening

Candidate Profiles

Training Management

Review Cycle Tracking

Benchmarking

Question Library

Performance Review Management

Self Assessment

Ongoing Performance Tracking

Social Media Integration

Real-Time Notifications

E-Verify/I-9 Forms

Job Posting

Email Management

Careers Page

Candidate Management

Visual Analytics

Job Requisition

Customization

Resume Parsing

Competency Management

Resume Search

Employee Handbook

Customizable Templates

Peer Appraisals

Continuous Feedback

Dashboard

Goal Setting/Tracking

Anonymous Feedback

Employee Profiles

Feedback Management

Performance Appraisal

Boolean Search

Interview Scheduling

Negative Feedback Management

Employee Portal

Third-Party Integrations

Try ClearCompany Sourcing and Video Interviewing for Free.
Total Platform Access and Modular Access to the for Applicant Tracking, Paperless Onboarding, and Performance Management modules is available.
ClearCompany does not share pricing details publicly. Please contact ClearCompany for information on starting price and available plans or tiers.

Alvaria Workforce vs ClearCompany

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