User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Ratings Breakdown

5 stars

(87)

87

4 stars

(30)

30

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

  • Pros

  • "The software is easy to set up, easy to use and has a huge amount of functionality"

  • "Convenient and easy to navigate. Great app. menu is straight forward and allows ease of accessing records."

  • "I found the information and the ease to use is great for me as I can see a lot of information in one place. staff find it easy to use."

  • Cons

  • "It took us a while to get everything set up accurately but once it was customized it saves me hours every week. The app could be better and have more functionality. "

  • "Doesn't include a learning Management System and some of the process flows could have some more customisation in them. They are good out-of-the-box, but more ability to tailor would be great!"

  • "Lack of face to face support, but supports are on its way if you ask for."

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March 2018

Kerry from Mosaic Property Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Love the platform, makes on boarding new employees a breeze.

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Response from Employment Hero

Replied May 2019

Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team

February 2020

Ben from Fizzics Education

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2020

Great product

It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Pros

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Cons

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Response from Employment Hero

Replied February 2020

Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero

April 2020

Louise from BM Civil Engineers

Verified Reviewer

Company Size: 11-50 employees

Industry: Civil Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2020

Ease and Convenience

The ability to track leave is probably the biggest benefit we have seen using this software. Recently, we are loving the staff details that we have access to. With 80% of our staff now working remotely, we are able to stay in touch via phone or messaging as well as our usual emailing. Management is also able to keep everyone up to date with important information via the Company Feed.

Pros

We love the function that allows us to track leave. The convenient ease of use is a big plus for us. Staff can apply via the mobile App and management is able to track leave. This function is also great when processing payroll as it brings approved leave across to our accounting software each payrun. We also love the Timesheet function. We use it to track additional hours worked and record them as time in lieu. It gives both Management and the employee a record of any additional hours worked.

Cons

I would like it if staff could comment in the Company Feed when Management makes an announcement. At the moment they can only give a Shout Out to a fellow employee.

Reasons for Choosing Employment Hero

Employment Hero is Australian. What better reason could we have?!

Response from Employment Hero

Replied April 2020

Hi Louise, Thank you for taking the time to share your experiences with Employment Hero. It's so great to see that the leave management and electronic timesheet functionality has made it so much easer for you and the team. We're currently working on improving the Company Feed - stay tuned! Thank you again, The Employment Hero Team

June 2018

Georgie from Bowdens Silver

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

June 2018

Easy to use platform that employees enjoy interacting with - but don't expect customer service or support.

Good functions and an easy to use platform don't compensate for lack of support or customer service.

Pros

Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Cons

Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

Response from Employment Hero

Replied April 2019

Hi Georgie, I know I'm a little bit late to the game here but I wanted to address your concerns regarding our customer support team. In the past 9 months, we've worked tirelessly to improve our response times and expanding our support resources. We've also introduced a brand new education tool that guides users through the platform, step by step, reducing the reliance on our support team. I guess what we're saying is, we can still be that puppy! Hope to see you on the platform soon, The Employment Hero Team

February 2020

Milly from Modsel Pty Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

February 2020

The no-brainer HR & Payroll option

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

Pros

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Cons

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

Response from Employment Hero

Replied February 2020

Hi Milly, Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions. Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times. Thank you again for your review, The Team at Employment Hero

October 2019

Abhi from Omega Services

Verified Reviewer

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Easy to manage HR & Payroll

We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.

Pros

1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports

Cons

1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided

Reasons for Choosing Employment Hero

1. My past experience with EH 2. Cost vs benefit 3. User-interface is far better than Sage

Response from Employment Hero

Replied October 2019

Hi Abhi, Thank you for reviewing Employment Hero and taking the time to give us such valuable feedback. It's great to see Employment Hero has had such a positive impact on your HR and payroll processes despite the limitations you've experienced. I've passed your feedback on to our product team. Hopefully we will be able to make these updates in the future. Thank you again, The Employment Hero Team

December 2019

Imogen from The Better Health Generation

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2019

The best HR platform for all kinds of organisational uses!

Pros

Versatility - you can use it for data storage, compliance, values base rewards, tender bidding, etc Useful across many internal functions of a business.

Cons

would like more customisation areas - however, I am aware this is available more so at higher levels and may change over time in the development of the software.

Reasons for Choosing Employment Hero

Pricing User Friendly Multi Function Use Platform set up - easy to use and intuitive Integrations with other software items

Response from Employment Hero

Replied December 2019

Hi Imogen, Thank you so much for sharing your experiences with Employment Hero! We really appreciate it. Have a great day, The Employment Hero Team

May 2020

Dearne from Carteman Pty Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Farming

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

HR made easy

The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome. We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Pros

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Cons

Not so much as liking least but it just took a while to work out which information was where in the menu

Reasons for Choosing Employment Hero

We knew of another similar company that had been using E.H, we met with the administrator and once he had shown us all the features and benefits for their business we knew it would be the best fit for us. Our business is growing rapidly and we needed a system that would grow with us, its affordable and easy to manage so clearly an easy choice for us to move to E.H. really glad we made the change.

Response from Employment Hero

Replied May 2020

Hi Dearne, Thank you so much for taking the time to review Employment Hero and to provide so much detail about your experiences. We really appreciate it. We're so glad we can help you manage your onboarding and offboarding across seasons and that all your employees love having their employment documents on hand whenever they need them. We look forward to supporting you and the team for many more seasons to come! Thank you again, The Team at Employment Hero

February 2020

Katri from Dinner Twist

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Easy to use and customise to our needs!

The onboarding is great, we have induction content so that new employees are familiar with our business and can complete tasks before they start.

Pros

In love how easy it is to use and customise to our needs. The customer support is also amazing!

Cons

I would like an easy way to get a list of employee start dates and date of birth and be able to quickly get a list of employee teams. This may be available in the premium options, but not the one we are using.

Reasons for Choosing Employment Hero

Employment Hero is Australian so found it would be better customer support and have features suited to the Australian market.

Response from Employment Hero

Replied March 2020

Hi Katri, Thank you for taking the time to review Employment Hero. We love hearing about how we've made it easier for Dinner Twist to onboard new employees and that you can build such a personalised onboarding experience for your company! We look forward to supporting you and the team for many years to come. All the best, The Employment Hero Team

May 2020

Eliza from The Link Youth Health Service Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

User friendly and full of features

Hr is all in one easy location now, and easily accessed from everywhere.

Pros

It is easy to use and navigate around, for both staff and administrators. It has everything built into it that you would need in an HR software. From the easy on boarding, including the ability to advise staff of new starters requirements, to the inbuilt contracts, the easily editable contracts and forms you can add yourself to the performance reviews to the ability for the organisation to stay on top of certification requirements.

Cons

It would be nice to be able to hyperlink to other documents. such as the policy section, in a policy there may be reference to a form that needs filling in. Would be great if we could like those.

August 2019

Joanne from Silkwire Pty Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2019

Practical and Efficient Employment System

The set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc.

Pros

The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.

Cons

Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.

Response from Employment Hero

Replied October 2019

Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team

October 2019

Rachel from Role Models and Leaders Australia

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Employment Hero Review

The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.

Pros

I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!

Cons

Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

Response from Employment Hero

Replied November 2019

Hi Rachel, Thank you so much for taking the time to leave such a detailed review of Employment Hero! It's a huge help to others looking for their own people management platform. It's great to see we've saved you so much time with your HR admin and that you've found the support team so helpful. We appreciate your detailed feedback about the system too. It is possible to remind pending employees about their contract - I'll send you an email now to show you how. Thank you again and we'll be in touch shortly. All the best, The Employment Hero Team

February 2019

Shannon from Aquabliss

Verified Reviewer

Company Size: 51-200 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2019

We ❤️ Employment Hero

Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!) They really are on top of the game.

Pros

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Cons

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

Response from Employment Hero

Replied April 2019

Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too. Thanks again, The Employment Hero Team

October 2019

Heather from District Australia Pty Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Furniture

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

HR made easy

EH replaces so much paperwork and files that were previously saved on the server which needed to be printed, signed and scanned. EH replaces all of this. Self implementation was painless. On-boarding new team members is only a few clicks.

Pros

Time-sheets and leave application from the app Today's events in the app Certifications to automatically control licences, tickets and qualification replacing onerous spreadsheets Content Management - ability to add templates and link these to the relevant team members HR Documents tab in the personnel file - so easy to issue and finalise contract, pay reviews etc. Reviews in EH replacing a manual paper system Good screen layout - easy to navigate

Cons

My only reservation in opting for EH was the lack of a Learning Management System (LMS). Now that GO1 is available this should meet our requirements.

Reasons for Choosing Employment Hero

I did a site audit on another business and they were using EH. I investigated this straight away and found the free demo easy to use. The one-to-one information sharing throughout the demo trial process meant that I could ascertain how EH would work for the business.

Response from Employment Hero

Replied November 2019

Hi Heather, Thank you for taking the time to give Employment Hero such a glowing review! We're so happy to see that Employment Hero has streamlined so many aspects of your people management and hope that our LMS is going to continue to make things even easier! Thank you again, The Employment Hero Team

September 2018

Christopher from Warwick Veterinary Clinic

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2018

Customer review

As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Pros

Stable platform, it works and is simple for staff to comply with

Cons

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Response from Employment Hero

Replied April 2019

Thanks for your review, Christopher. We do value our clients very highly, but unfortunately phone support isn't scaleable. Our online support team is highly skilled and we have every confidence in their ability to solves issues quickly and effectively. We're really glad you're enjoying using the platform though and even happier to see you'd recommend us to others! Thanks again, The Employment Hero Team

December 2019

Mark from Blue Bike Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2019

Solid HR platform with self-service approach

As an employee, the integrated approach of Employment Hero gives me much greater visibility and control over all the aspects of my employment in one place than any system I'd previously used. It brings together all the bits of information typically stored in folders and emails and separate systems: formal employment docs, leave and pay, performance management, and team dialog around goals and awards.

Pros

- Ability for users to self-select a range of settings, functions and notifications, as well as find all employment-related documentation in one place. - Ability to access, review or initiate contractual documents, incident reporting, team comms, goal-setting, policies, reviews and rewards. - Encourages interaction with employees through goal-setting, nominating others for awards, etc.

Cons

- initially, payroll took a long time to get going (I was told there were complications with syncing records but this is now sorted) - some elements of the user interface are less intuitive than expected of this generation of software, but relatively minor compared to its overall capability

Response from Employment Hero

Replied December 2019

Hi Mark, Thank you for taking the time to review Employment Hero! We're glad to see you've had such a positive experience with the platform. Have a great day, The Employment Hero Team

March 2018

Justin from Stratel Pty Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

As our HR Platform, it provides access to great tools for insights and staff management.

Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Pros

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Cons

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Response from Employment Hero

Replied May 2019

Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business! Thanks again, The Employment Hero Team

September 2019

Oliver from Ratio Group

Verified Reviewer

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Functionality

4.0

September 2019

Great Product

I have a very good experience with the product. It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use

Pros

Simple interface Easy to train clients Fairly easy setup Even the free version is excellent The ability to send electronic employment contracts is fantastic

Cons

Fiddly to create templates Sometimes 'buggy' when trying to add or remove employees Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

Response from Employment Hero

Replied October 2019

Hi Oliver, Thanks for your review of Employment Hero. Electronic contracts certainly makes things easier doesn't it! It's great to see that you find it easy to use too. Thank you for your feedback regarding the workflows and the inability to edit contracts after they've been issued. I've passed this on to our product team. Have a great day, The Employment Hero Team

July 2017

Matt from Stratel Pty Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Great customer service, easy to use product

Everything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).

Pros

The ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.

Cons

It does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

Response from Employment Hero

Replied May 2019

Thanks for taking the time to give Employment Hero such an amazing review, Matt! It's so great to see that you find Employment Hero easy to use and intuitive. We're happy to have helped you go paperless and even happier to see you're pleased with our customer service - we aim to please! Thanks again, The Employment Hero Team

October 2018

Jaret from Pickering Investments

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2018

Group HR Manager

We feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.

Pros

We like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.

Cons

We are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.

Response from Employment Hero

Replied April 2019

Hi Jaret, thanks for leaving Employment Hero such an awesome review! We'll hopefully have a solution for the DMS integration this year but in the meantime, we hope you're still enjoying all that Employment Hero has to offer. Thanks again, The Employment Hero Team

July 2019

Ashley from Digital 360

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Services

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2019

Great Platform

We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.

Pros

EH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.

Cons

The reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Response from Employment Hero

Replied July 2019

Hi Ashley, Thank you for your positive and detailed review of Employment Hero. It's great to see that you're finding it easier to onboard new employees, manage leave requests and process your payroll with Employment Hero. I also appreciate your feedback regarding the reporting feature. I've passed it on to our product team and as you know, we're always working hard to ensure that Employment Hero is the best HRIS available. Thank you again, The Employment Hero Team

July 2019

Nicole from Sitemed Pty Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

Saves us so much time and helps us comply

Employment hero has reduced the time and effort of onboarding by about 75% Employment hero has reduced payroll administration by about 75% Employment hero means our staff induction is documented Employment hero means our staff qualifications and training are documented and tracked.

Pros

Allows us to track staff qualifications and licenses and make sure they never expire The inbuilt employment documents and templates are up to date and compliant with legislation which provides peace of mind Clean user interface and dashboard that is highly intuitive Fast and works well

Cons

The app doesn't have all of the features yet.

Reasons for Choosing Employment Hero

Small business options.

Response from Employment Hero

Replied July 2019

Hi Nicole, Thank you so much for taking the time to review Employment Hero! It's great to see that the platform has reduced onboarding and payroll by 75%; it must be great having all that time back in your day! Thank you for your feedback regarding the lack of features on the app, too. We are working hard to have as much parity as possible between the app and the desktop versions of Employment Hero. Have a great day, The Employment Hero Team

March 2020

Loui from Fonda Mexican

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Incredible platform that just gets better

Generally pretty good customer service. email support can be a little slow at times.

Pros

Heaps of ease of life features that make normally time-consuming HR admin tasks really simple.

Cons

Sometimes support questions via the email can go unanswered and you have to pay extra to have a phone line.

Response from Employment Hero

Replied March 2020

Hi Loui, Thank you for taking the time to review Employment Hero. We're really proud to be able to continue to support Fonda Mexican's people management and look forward to adding even more features to make your HR admin easier! Thank you also for the feedback regarding our support team. We are working on improving our response times and hope you notice the change soon. Thanks again, The Employment Hero Team

February 2020

Samantha from CleanNet Australia

Verified Reviewer

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2020

All our HR needs on one platform

Pros

Onboarding our employees is a simple and easy process. All HR records are kept in one place and we are able to keep paper files to a minimum.

Cons

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types

Response from Employment Hero

Replied March 2020

Hi Samantha, Thank you for taking the time to share your experiences with Employment Hero; Paperless HR is much easier than the alternative! It's great to see that you enjoy the employee onboarding function too. You are able to run reports on the different leave types via our custom reporting function. I'll send you an email shortly with more details. Thank you again, The Employment Hero Team

March 2020

Sophia from Sentrian

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2020

Employment Hero - a good investment for us!

Great long term relationship, Employment Hero have listened to what we need and are working with us to achieve.

Pros

Product is easy to use, consolidates all information into one platform and is accessible to all. The phone app is good and will become even better. Benefits secured by Employment Hero are great and will be rolled out through several different programs in our business. Suggestions made for Product Ideas are validated and actioned, great to see the progress being made in developing the product.

Cons

Technical support a little slow but we always get a resolution, more a sign of a growing company. Navigation could be improved and I think this is being done. Would be great to see more use of benefits, etc which I also think will come with development.

Reasons for Choosing Employment Hero

Easy to use, cost, met our requirements for rolling out cascading goals, custom reporting, central platform for all staff data.

Response from Employment Hero

Replied March 2020

Hi Sophia, Thank you for sharing your experiences with Employment Hero. We really appreciate the detail you've shared and in particular your mention of product development. We're always looking for new ways to make employment easier and more rewarding and promise to never stop developing! We also appreciate your feedback regarding navigation and response times; we're working on both. Thank you again, The Employment Hero Team

October 2017

Dan from Sports and Spinal Physio

Verified Reviewer

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

EH has provided an excellent system that has a value proposition which rivals the largest HRIS's

Paperless onboarding! Certificates/compliance reviews!

Pros

The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone. The paperless onboarding/contract signing is fantastic!

Cons

To upload and edit HR documents requires mark up and emailing to the support team. Onboarding doesnt force the staff member to fill out all relevant personal data fields. Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

Response from Employment Hero

Replied May 2019

Hi Dan, Thanks for giving Employment Hero such an awesome review! We're glad you find the platform easy to use and you've found the paperless onboarding and electronic contracts helpful. Thanks again, The Employment Hero Team

November 2019

Andrew from WorkXtra

Verified Reviewer

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2019

Compliance and Certifications

The maintaince of employee files and compliance for a rapidly growing hi turnover team of 500+ employees.

Pros

How the system manages compliance certtifications and sends automatic tasks involved with the certifications management. In our industry maintaining compliance is vital and this system has allowed us to meet all legislative and service contract requirements easily.

Cons

No much there has been some changes and they could have better pop ups for those.

Reasons for Choosing Employment Hero

Easy of use and how flexible the program to business specific needs.

Response from Employment Hero

Replied November 2019

Hi Andrew, Thank you so much for taking the time to review Employment Hero! It's great to see that you've found the platform so helpful when it comes to compliance. We look forward to supporting you as you continue to grow! Thanks again, The Employment Hero Team

January 2018

Savannah from Chill IT

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Pros

Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Cons

I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Response from Employment Hero

Replied May 2019

Hi Savannah, Thanks for giving Employment Hero such an amazing review! It's great to see you're getting so much utility out of the platform and finding use in so many different features. Thanks again, The Employment Hero Team

June 2018

Peter from Inland Technology

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2018

It just works. Employment Hero is simple to use and easy to implement.

Pros

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Cons

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Response from Employment Hero

Replied April 2019

Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review. Have a great day, The Employment Hero Team

September 2019

Louis from Fonda

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

September 2019

Great platform that is always improving

Pros

so many quality of life features that make tedious administrative tasks really easy!

Cons

expensive phone customer support can make it challenging to get a quick answer to a query. Email support is free, however, can be slow.

Response from Employment Hero

Replied October 2019

Hi Louis, Thanks for taking the time to review Employment Hero! It's great to see you're getting so much value from the platform and we love that we're able to make employment so much easier and rewarding for you and your team. Thanks also for your feedback regarding our support. This is a known issue and is a high priority for us to improve on in future. Thank you again, The Employment Hero Team

July 2019

David from The Link Youth Health Service

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

Makes life simple

Employment Hero has made our HR life easier, it provides one place to keep all our staff files and talks to Xero. We are still not using it to its 100% functionality, but finding better ways each day. Customer support is excellent.

Pros

The ease of use and Xero integration and being cloud-based

Cons

can't say at this stage, we haven't found many issues and we are not using the software at its full capacity.

Reasons for Choosing Employment Hero

We got a better price, and you guys seem to follow up better and get a good concept of what we do.

Response from Employment Hero

Replied July 2019

Hi David, Thanks for giving Employment Hero such a glowing recommendation! We're happy to see that you're finding it easy to use so far and if you need any help understanding the features, please shoot us an email at info@employmenthero.com. Have a lovely day, The Employment Hero Team

July 2019

Leanne from APD Projects Pty Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Easy to use HR Platform

We have enjoyed employment hero as it has allowed us to have the ability to manage leave more effectively and store our policy documents in the one place.

Pros

Employment Hero is very easy to use, it allows for a clear leave management platform and also a policy document storage

Cons

The interface with Myob can sometimes be an issue, but the problem is more on the myob side.

Response from Employment Hero

Replied July 2019

Hi Leanne, Thanks for giving Employment Hero such a great review! We love that you're finding the platform easy to use and leave management is that much simpler for you and your team. Thank you again, The Employment Hero Team

November 2017

Karen from mcr Computer Resources

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

Overall, my experience with EH has been very positive

Everything - more organisation, more visibility, just more of everything

Pros

The software is easy to use and for the most part intuitive, it is great to have everything all together instead of scattered about in different places and it allows for future growth. We have been able to adapt various functions to our own use, rather than what they were intended for, so the system is versatile. The support is super and best of all, being an Australian company, they are right here so we get very quick response and the software is made Australian laws and requirements in mind, rather than American or European. Overall, I am very positive about this system and we have found that the more we use it the more we find we can do with it.

Cons

We would like to see more in the employee dashboards, such as their goals but apart from that, there isnt really anything we are disappointed with and the EH team is very open to clients providing ideas for the development team.

Response from Employment Hero

Replied May 2019

Hi Karen, Thanks for giving Employment Hero such a great review! We're proud to be Australian and love giving Aussie businesses the tools to streamline their HR and payroll administration. We're glad you find it easy to use, too! That's the aim. Thanks again, The Employment Hero Team

August 2017

Alicia from YCSS

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Employment Hero has been a platform that has taken hours off my daily work load

Pros

Using Employment Hero to track my staff's qualifications, certificates and rostering, this platform allow me to be secure in knowing that my staff meet compliance standards

Cons

Our business is slightly different to the norm of organisations using this platform with our staff doing over night shift work and a number of staff being casual there is some gaps in the rostering and time sheet features.

Response from Employment Hero

Replied May 2019

Hi Alicia, Thanks for giving Employment Hero such a great review! Employment Hero was built to help SMEs with compliance, so we're really glad to see we've been able to help YCSS. We've come along way in rostering and timesheets since your review; I hope things are easier now. If not, shoot us a line at info@employmenthero.com. Thanks again, The Employment Hero Team

April 2018

David from The Link Youth Health Service

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent product and service

Pros

It talks to Xero and it is very intuitive and easy to use. It not only has saved us hundreds of dollars in HR and time, it is helping us to organise our policies and other processes in one place. The onboarding tools are also fantastic and totally automate the process while still giving us full control. This really is a fantastic product, it is more than paying for itself and we are still only on the learning curve, probably using 30% of its potential. Being cloud-based it also a big advantage for us and it allows the user to log-in regardless of where they are and what devise they use.

Cons

Haven't found a Con yet.

Response from Employment Hero

Replied April 2019

We've got stars in our eyes ??? Thanks for giving us such a glowing review, David! We hope you're still loving Employment Hero as much you did when you wrote us this review! Thanks again, The Employment Hero Team

August 2019

Stuart from Human Resources

Verified Reviewer

Company Size: 51-200 employees

Industry: Furniture

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Employment Hero & Heropay

The team at Employment Hero are extremely capable from sales to integrations, they listen carefully and ensure the best available options are applied to meet your operational needs.

Pros

The seamless functionality between the HR and payroll portal. Amazingly fast to set new employees up. Brilliant in keeping requirements specific to your need in addition to ensuring they are up to date, whilst reminding you in time to book in for training.

Cons

Not really a con - there is so much functionality that there is a lot of learning on the go.

Reasons for Choosing Employment Hero

Flare seemed quite similar and was a strong contender - however it appeared to heavily market a super fund which totally turned us away. We like the approach of Employment Hero in their professionalism and understanding of business needs.

Response from Employment Hero

Replied August 2019

Hi Stuart, Thank you so much for taking the time to review Employment Hero. We couldn't be happier to hear that your experiences with our HRIS and our team has been so positive. Thank you again, The Employment Hero Team

October 2018

Erica from Tooltechnic Systems (Aust) Pty Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2018

EH HR keeps me organised

Since moving to EH we have improved our on-boarding process, and staff inductions are now more comprehensive and more efficient. The timesheets and Clock me In features allow employees to easily and quickly record their hours in just a couple of clicks, saving time for them, their manager and for payroll.

Pros

Employees are readily and easily accessing their files and up to date HR information directly.

Cons

Some features could be further improved, such as being able to maintain and update documents directly on EH.

Response from Employment Hero

Replied April 2019

Thanks for leaving Employment Hero such a great review, Erica! It's great to see that Employment Hero has made your onboarding processes that much easier, as well as timesheet management. Thanks again, The Employment Hero Team

January 2018

Ann Marie from YCSS Child, Youth and Family Intrrvention Service

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2018

Took some time to decide on a product that would support our business.

Pros

It is user friendly and easy for employees to use. Employees are able to receive notification via mobile or email.

Cons

There is afunction that isn't fully developed that would support our business. Ie contractors information not being able to save after they are off boarded.

Response from Employment Hero

Replied May 2019

Hi Anne Marie, thank you so much for leaving your review for Employment Hero! We're always developing the product and I hope that in the last 18 months since you left your review, we've solved the issues you had. Thanks again, The Employment Hero Team

January 2018

Lisa from Neto ecommerce Solutions Pty Ltd

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

We implemented Employment Hero in August 2017 and it has really helped streamline our HR practices.

Pros

Employment Hero has allowed us to move on from a lot of the manual practices that we had in place. It's so much more efficient for us to send our contract electronically and have all personal details in one place. It has really taken away a lot of manual work and simplified things for us. We also love being able to pull standard reports quickly such as staff numbers, anniversaries and gender numbers.

Cons

It would be really great to be able to have our International staff on EH as well. And I do find some of the reporting a little tricky but its nothing that I cant work around.

Response from Employment Hero

Replied May 2019

Hi Lisa, A massive thank you from the Employment Hero team for your review of the platform! We love that we're making things more efficient and the reporting feature is making your life easier. Thanks again, The Employment Hero Team

November 2017

Cristina from Freedom Insurance

Verified Reviewer

Company Size: 201-500 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

November 2017

Easy to use on the day to day

It's paperless and easy to use. We can onboard and offboard employees faster.

Pros

* Easy to use * It improved a lot in the last year. * No need to fill forms for the Tax declaration * Paperless

Cons

* The custom reports need to improve. Now we have the option to hide the people who were terminated but still appearing the ones who resigned, etc. * Some settings are not straightforward

Response from Employment Hero

Replied May 2019

Hi Cristina, Thanks for taking the time to review Employment Hero and its features. Paperless onboarding is such a time saver and it's great that you find the platform easy to use. We're always developing the platform and hope things are more straightforward than when you left your review. Thanks again, The Employment Hero Team

November 2018

Tomoyo from Taiyo Membrane Corporation

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

EH platform made HR record keeping easy

Pros

Document control of company policies, record keeping of HR documents, leave management etc. Tasks traditionally took many hours are now done paperless and there'll be no argument that the employees have not received documents.

Cons

Understanding 'variables' in the contract template was a little hard because I couldn't find answers by going through 'Help' or manager's manual. I was preparing a contract for one of managers and it kept revering to my position/my name instead of the manager's. Once I figured out why it was doing that, it was all fine but perhaps this needs to be added to user's manual. One thing I'd like to have in EH platform is a new employee to acknowledge that he/she received an induction. I know I can assign induction tasks to my team members but from what I can see, there's no area for the new employee to acknowledge that he/she received the induction. So I'm still getting a paper checklist signed by the new employee and uploading the record.

Response from Employment Hero

Replied April 2019

Thanks for your great review, Tomoyo! Though we're a little slow to respond (our bad!), we really appreciate your feedback. Thanks again, The Employment Hero Team

May 2020

Caroline from Investa Projects Victoria

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

Could not recommend more highly

Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost

Pros

As a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.

Cons

There are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.

July 2019

Marie from Holmes Family Dental

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Best HR & Payroll software I have ever come across

I can now keep accurate records of staff compliance. When I have updated policies I can notify staff right away and staff love having an app they can access any time with these details.

Pros

I love that there is one platform where you keep all of your HR and payroll data. Prior to EH joining our business pays took me 5 hours to process now it only take approx 20 minutes.

Cons

It took us a while to get everything set up accurately but once it was customized it saves me hours every week. The app could be better and have more functionality.

Response from Employment Hero

Replied July 2019

Hi Marie, Thanks so much for taking the time to review Employment and an extra special thank you for giving such an amazing review! Thank you for your feedback too; we're currently working to ensure our app is as amazing as our desktop is. Have a lovely day, The Employment Hero Team

March 2019

Masi from Caradvice

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

It makes a difference.

Pros

It has made a difference for us in terms of reducing the number of errors that could occur in HR and Payroll.

Cons

It used to be more difficult to get in touch with someone to get an answer for our questions but it is much better and easier these days. We get a respond pretty quickly now.

Response from Employment Hero

Replied April 2019

Hi Masi, thanks for your review! We're always working to improve our support times, so it's great that you've noticed! Thanks again, The Employment Hero Team

October 2019

ANDREW from MFL Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great Product

Pros

I found the information and the ease to use is great for me as I can see a lot of information in one place. staff find it easy to use.

Cons

I have not found anything at this stage. We cannot put contractors in there so we can put leave in.

Reasons for Choosing Employment Hero

Ease of use and staff like it

Response from Employment Hero

Replied October 2019

Hi Andrew, Thank you so much for taking the time to review Employment Hero. We're happy to see that you've found the platform so useful and that your staff love using it too! Electronic independent contractor files are available on Employment Hero. We'll send you an email now to see if we can help you set things up. Thanks again, The Employment Hero Team

July 2019

Marie from Rainmaster Technologies Pty Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Renewables & Environment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Easy Peasy

Plug and play software for HR, can upload toolbox or site inductions for remote employees in the field to complete wherever they are! Hero shop gives us as small employers the same advantage as big business we can entice top employees to stay because they have the same benefits and discounts from the platform. A happy employee is a productive employee - Thanks Hero!

Pros

Easy HR Docs, templates in the box software, just add company logos and additional company details or leave out what isn't relevant - easy peasy!

Cons

Integration with payroll is still a little clunky - Admin/owner have duplicate file, ended employees show as errors. Payslips do not show annual leave balances. In time I am sure this will be resolved

Response from Employment Hero

Replied July 2019

Hi Marie, Thanks for reviewing Employment Hero and giving the platform top marks! We're really excited to see that you find the platform so helpful, especially when it comes to competing with bigger businesses. I've just sent you an email regarding the duplicate accounts. Speak soon, The Employment Hero Team

April 2020

James from Console Australia Pty Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2020

Great System

I love Employment Hero

Pros

It's an all in one solution software program. Easy to use and has great functionality that is relevant to my needs

Cons

The reporting functionality could be improved in some areas

Response from Employment Hero

Replied April 2020

Hi James, Thank you for taking the time to review Employment Hero! We love that you love our platform, and we love helping you and the team at Console make a better world at work. Thanks again, The Team at Employment Hero

April 2020

Marianne from Strata Choice

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2020

Intuitive and Extraordinarily easy to use

Simply automate the management of people and payroll. Increase visibility of data to support better decision making.

Pros

So intuitive to work with EH. Self taught and easy access to all their support tools.

Cons

Sometimes understanding how to report on what you want takes a bit.......

Response from Employment Hero

Replied May 2020

Hi Marianne, Thank you for taking the time to review Employment Hero on Capterra. It's great to see that we've been able to help Strata Choice better manage their people and you've found the platform easy to use. We look forward to supporting you and the team for many years to come. Thank you again, The Employment Hero Team

February 2020

Natalie from Landscape Elements

Verified Reviewer

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Employment Hero Feedback

The most productive aspect for us was the new employee boarding component of the software. It has saved us so much time.

Pros

Very easy to use, templates for all scenarios and with the prospect of more functionalities for us to use down the track.

Cons

sometimes syncing with accounting software takes an extra step, however i think this is all dependant on the internet - on the day.

Reasons for Choosing Employment Hero

Being an ANZ business Customer made this option more affordable.

Response from Employment Hero

Replied February 2020

Hi Natalie, Thanks heaps for taking the time to share your experiences with Employment Hero! We're so glad we've been able to improve your new employee onboarding and give you more time to focus on what's important! And we love that you find it easy to use :) Thank you again, The Employment Hero Team

May 2019

Yun from Hall Chadwick Pty Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Employment Hero

Pros

Easy to use, all updates are done for you

Cons

Lack of face to face support, but supports are on its way if you ask for.

Response from Employment Hero

Replied June 2019

Hi Yun, Thank you so much for your amazing review of Employment Hero! It's great to see you find the platform easy to use. With HeroPay, rates and rules are kept up-to-date by our in-house specialists with changing legislations automatically translated to your payroll. Thank you again, The Employment Hero Team

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