InfinityHR by Infinity Software Solutions is a cloud-based human resource management (HRM) solution that provides HR departments in businesses across various industries, tools and functionalities for managing their HR operations and routines. Users can utilize the solution to manage various HR and benefits tasks that include time off tracking, time and attendance, wellness programs, employee surveys and workflows.
InfinityHR's applicant tracking module helps businesses to track the sources of referrals, allowing users to manage their job postings. InfinityHR is a customizable solution that can be utilized by industries including insurance, real estate, staffing agencies and more. Users can also generate standard and custom reports, which help them to spot trends and make business decisions. These reports can be exported in PDF and Excel formats.
Additionally, InfinityHR features performance management, employee portal and expense tracking. Services are offered on a monthly subscription basis that includes support via phone, email, online FAQs and product videos.
Michael from Felician Village
Specialty: Healthcare / Medical
Employees number: 201-500 employees
Very easy to use for our hiring managers. Quick ability to list open positions and new employee onboarding was a breeze.
At a certain point in a growing company, you will outgrow their abilities and need to look at a larger system.
Easy tracking of time and data for my purposes.
Functionality is not as easy with limited user availability.
Our representatives did their best. They were responsive and as helpful as they could be, but there were limitations to the software as previously described.
Infinity tries to be an all in one HR suite. It does have several nice features available: tracking of PTO, electronic benefit elections, storing of policies, pay data.
We were told that Infinity could integrate with Sage 300CRE. It sort of integrates, but not all features. There were issues with rounding of pennies and benefit caps not being able to be set. We wanted to be able to have employees do self evaluations that were then reviewed by supervisors, but we don't seem to be able to do this either. Also, every time we change benefit providers we must pay to have EFT re-scheduled.
Chris from Quality Ironworks, Inc.
Employees number: 51-200 employees
ACA compliance was the reason we selected it and it did the job.
The support teams at InfinityHR are incredibly knowledgeable and helpful. When it comes to the nitty gritty of their system they have a pretty good handle of what you need to do.
If you're wanting to do anything beyond their basic setup, it's going to be a real pain. The UI is years behind and creating reports is very time consuming. The UX for data entry and updating is also quite cumbersome and could use some polishing. Overall I was fairly disappointed in the product despite the efforts of their support teams to help. Support is great.
Sarah from Reading & Math, Inc.
Employees number: 1,001-5,000 employees
We've been able to pay our employees. We use their online onboarding and open enrollment portals.
Aesthetically, it's a little more pleasing with their last update.
We use the CBIZ/EMS version of InfinityHR's services. Recent design changes did not improve it's poor functionality. Too many "work arounds" to achieve sub-par results. Roll outs of new functions have been consistently poorly planned and communicated. Simple functions like updating an emergency contact or changing tax elections have so many unnecessary steps it causes frustration for employees. Are report writing capabilities or metrics important to your role? Well, run far away. Simple reports are not easily accessed and the pre-loaded reports are a joke.
We had a great customer service rep at one point, she got so frustrated with the company that she left. Now, we (payroll and HR) email our customer service person so often (at least 5 times a week) that we have a standing, bi-weekly phone call with our rep to resolve any outstanding issues.
Diamond from Brighter Stronger Foundation
Once you learn the system its very easy to navigate. It keeps my expired documentation organized. It allows me to track training's.
Infinity has a lot of software updates, without explaining how to use the new features.
Some of the features in infinity could be moved around to make software easier to use.
Ease of use and functionality
We use Infinity HR for our employee benefits and love it! Enrollment is a breeze and tracking employee benefits, including elections, beneficiaries, changes, etc., make the tracking of the benefits side of HR a breeze. My favorite feature with this software is just simply how easy it is to look up employees, what their benefits are, how much their premium is, who their beneficiaries are and the newest updates give this software a more contemporary feel, also.
I think the only area where Infinity could improve is in reports pulling. The reports are separated into different areas which make it difficult to quickly log in and pull a report as you have to weed through to the appropriate section for the report you are looking to pull.