iSolved Software


 

iSolved is a cloud-based human capital management (HCM) solution that offers key workforce functions including payroll, HR, time and attendance and benefits enrollment.

iSolved also offers a mobile app, iSolved GO, and time clocks. iSolved includes a number of self-service capabilities for both managers and employees. It allows managers to track vacation schedules, adjust employee compensation, create performance reviews and more. Employees can access their pay stubs, review company information and manage time off requests.

The applicant tracking system allows users to post jobs on hundreds of job boards. Recruiters can change the hiring process as per company policy and interview candidates. The solution helps them onboard new employees, generate compliance reports and complete performance reviews.

 

iSolved - Benefits enrollment profile
 
  • iSolved - Benefits enrollment profile
    Benefits enrollment profile
  • iSolved - Electronic onboarding profile
    Electronic onboarding profile
  • iSolved - HR OSHA compliance profile
    HR OSHA compliance profile
  • iSolved - Dashboards head counts profile
    Dashboards head counts profile
  • iSolved - ESS pay history profile
    ESS pay history profile
  • iSolved - Total comp statement profile
    Total comp statement profile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

40 Reviews of iSolved

 

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Software Advice Reviews (28)
More Reviews (12)

Showing 1-20 of 28

Cole from OM LLC
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Impossible to log on

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Perhaps I'm just ignorant. But in my experience this is the most trouble I've ever had using a website. For that reason, I blame them, not myself.

Pros

it does show some important information regarding my work hours. that's all. character limit meet character limit meet character limit meet

Cons

i am an employee whose company uses isolved. i can never seem to log on. it has apparently an extremely confusing array of different log on screens. I have never had to change my password, reset my password, etc. this much in my entire life. and I am not a forgetful person, this doesn't happen with any of the 50+ other passwords I use in my life. Their system is the OPPOSITE of user friendly. I'm extremely frustrated, as a user, by this poor product.

Review Source
 
 

Roland from Nickel Keynesbury
Specialty: Banking
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

So Far So Good. payroll System for some years nows.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i Have been using isolved for a while now for our payroll and i must say that it is very easy to use and navigate. it takes some getting used to but once you fully understand its operation then u good to go. employees can also easily track their pay, vacation etc.

Cons

the only Con is that some specific reports are often not available on the system as one may need to generate such reports manually.

Review Source
 
 

Emmanuel from Firm Foundation Insurance Solutions
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to use
Report Writer
Integration of payroll and medical benefits
Resonable Price
Excellent Customer Service

Cons

It is easy to get overwhelmed with all the available resources. The portal layout is a little out-dated compared with other payroll platforms.

Review Source
 
 

Mohamed from CSG
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

No customer service

Ease-of-use

Functionality

Product Quality

Customer Support

This is a below average company

Pros

It does the bare minimum. It shows your paystub and taxes like any other human capital software. The user interface isn't that good either.

Cons

I tried calling to get back into my account and nobody answered, on top of that their voicemail box was full so I couldn't even leave a message! Horrible

Review Source
 
 

Christine from Long Grove Psych Associates
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

An "ok" all around hr software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

My business tried using this software for a little while. It was "ok". It was not difficult to learn and it was easy to understand. We all like the app.

Cons

This software just wasn't the best for us to meet our needs. There were some bugs that may have been fixed by now. The software was slow. We found software that was more customizable to meet our needs.

Review Source
 
 

Frank from Guarded Exchange
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

This product is horrendous

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don’t use this company

Pros

Absolutely None, pure junk. Totally useless to employees , nothing but a headache and problems. Hoping we will change to a different service

Cons

Everything!!! It took over a week for the system to even allow me to login. Took forever for customer service to even figure out why

Review Source
 
 

osahon from community research and development centre
Specialty: Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

So far, I have had a good experience with iSolved software, it's ability to handle multiple scenarios from certified pay.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i really like the fact that they offer a range of products from COBRA Administration to Payroll and Employee Benefits.

Cons

For me, i think the software is ok, but there is always room for improvement. for instance, it allows duplicate time entered. this should be worked on to reduce errors.

Review Source
 
 

Tracy from Baer & Associates, LLC
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good Product for Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We started using this product in January for our payroll. It takes some getting used to but it is quite easy to use and navigate.

Cons

The only con is that at least for me the reports seem to be lacking. I look for specific reports that were not available on this system. I had to contact our payroll representative to get me some reports that should have been a no brainer to obtain online.

Review Source
 
 

Lacie from Integrity
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Good product, high prices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is always on top of their game, and processing payroll is a breeze.

Pros

Somewhat user friendly, would not recommend to someone who is not tech savvy. We use it as an integration with BH and it seems to work well.

Cons

High cost for what we need, can be time consuming to enter new people into the system / end people who are currently in the system.

Review Source
 
 

Megan from Gibson
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Super like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great.

Cons

I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.

Review Source
 
 

Matthew from Medic
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Pretty Straightforward Time Reporting

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really appreciate that they have a mobile app to allow me to punch in and out using my phone, and verifying my hours is a piece of cake.

Cons

I thought that it took quite a bit of time to get used to the user interface. it doesn't flow very well. I also don't like the fact that they don't allow you to just enter a chunk of time on your time card from your phone, you can only punch in or out, which means remembering to do so or having to find a computer to log your time. I also think that they should have a better method of recording what you were doing during said time and reporting that to your supervisors.

Review Source
 
 

Katy from Shields Manufacturing, Inc.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Much better than what we had before

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall pretty easy to use, it's just lacking some features I would like to have a fully integrated system instead of partners for Benefits and applicant tracking. Was a big step up from our previous system- OnlineEmployer where we used paper time cards and manual data entry.

Pros

ESS, Onboarding, Time cards. Viewing pay history and stubs, web-based access. Manager approvals of PTO requests and PTO Balance/accrual tracking and rules that automatically adjust accruals based on length of service. One database for most information, partners for benefits administration/carrier feeds and ATS Partner.

Cons

Access options are clunky- would be nice to be able to activate certain access by individual rather than setting up groups. Most of the setup has to be done by the payroll company, must go back and forth to set up certain things and special check runs. Time off requests do not project balance at the time of the request, only based on current balance.

Review Source
 
 

Kelly Joyce from Pathfinder Ranch, Inc.
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great promises, No delivery

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Go with a larger, better organised, more well-known company. This was recommended to us by our insurance broker, but I doubt he had any idea of the lack of functionality. In the set-up process, we were promised certain functions, only to discover that the system couldn't actually do them.

Pros

It looks pretty

Cons

Everything. Functionality is far below other HR, Payroll and Time-Keeping systems; there his a high staff turnover; staff are not well trained; the Help and University options are almost useless; the platform is not intuitive and badly designed, cannot make simple changes without notifying staff, cannot have employees work in more than one department, the Amcheck server crashes regularly

Review Source
 
 

Cameron from IPM&R
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

iSolved should be more like iSuck.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It took 6 months to implement 43 employees to be able to use iSolved, it started with our contract just sitting to be reviewed for almost a month, due to our salesman going on vacation, 1 failed go-live which had lasting repercussion through the whole term of our contract, the program was dreadfully slow, and extremely complex when it came to even just a simple time and attendance date range data being pulled into one streamed line summary report to setting up new employees. The lack of communication between iSolved employees, and between myself and their implementation specialist is a joke. The cartoon drawing of two people holding a can, attached by the string is what comes to mind reflecting on our experience with iSolved. Their helpfulness to help make a smooth transition for our company to use their software, was about as smooth as hitting rocks with a lawn mower. This company is not customer service based, they are cash based, and by that I mean, how much they can milk you for before you realize what a huge mistake you made and are now stuck in a year long contract with them, and even then your lucky to get out without paying more than you owe. My suggestion don't settle with iSolved.

Pros

The ACA reporting feature, tracking the FTE status of your current employees. Besides that nothing was stand out amazing.

Cons

From the moment the contract was signed to several months out of our contract, we are still dealing with the repercussions of a company, that does not know how to communicate, that does not put the customers needs other than what they get billed on a monthly basis as a priority.

 
 

Scott from Peoples State Bank
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself.

Cons

Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!

 
 

Damasia from Kortmed Marketing & Management
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Excellent, Cost Effective Payroll/HR Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer support is great and most often issue resolved on first call. Set up was quick and the system is very user friendly. Works well for both large companies and small entities with multiple entities/payrolls. Best pricing I've seen in the market for all the features this system offers. Especially the ACA Reporting, they make it extremely simple!

Cons

Should make the set up for reviews/questions/scheduling reviews easier for multiple entities. If they do this, then I would give them the 5 stars. Have had some issues with the TimeForce option, if I had to do it again would just go with the iSolved Time for the timekeeping option.

 
 

Tina from Arbonne
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Love, Love Love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its wonderful there is finally a product out there that everything is in one technology.

Pros

Scalable, efficient and easy to use

Cons

wish I moved sooner!

 
 

Coltan from Mountain Land Rehabilitation
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Extremely Rigid System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

iSolved seems to be great for payroll but on the HRIS side of things, it is very rigid. No system customization is available to run workflows (specifically with New Hires and Terminations, but also for a number of other items), Reporting for open enrollment did not communicate to our benefits administrator and we had to manually manipulate the data to match what needed to be transmitted. For this, we were not able to automatically push data and have had to manually enter it every month.

Timekeeping has been an issue because we have employees that work in various departments and the system does not do well with that.

HR doesn't have the ability to do very much and have to get iSolved reps to do it for us. Overall a very rigid system with little to no flexibility to make a system work for our company.

Advice to Others

I am sure this would be a great system for whatever it was originally created, however, it does not work for health care

 
 

Jenessa from COMPanion Corporation
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Terrible product with terrible protocols

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed!

The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!!

Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time.

When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours!

Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient.

I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

 
 

Phillip from SHS
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good not Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.

Pros

Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.

Cons

Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.

Advice to Others

It's very inexpensive so for your money its one of the best out there and I've seen a lot. Do your research and demo other systems.

 
 
 
Showing 1-12 of 12


November 2018

November 2018

Fast

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that the ability to clock through tasks gives us the freedom to monitor employees efficiency better.

Cons

I don't like how difficult it can be for new users.

Review Source: Capterra
 

Adriana from Health Quest Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

iSolved makes payroll processing effortless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

iSolved is an excellent payroll software. It is a very complete system; time keeping, HR, benefits, it all lives in the system.

Pros

iSolved HCM is a very complete web based payroll software. The reporting features are excellent, I can find employee hours and records very easily.

Cons

There is a lot of training involved in learning the software. I had to put in several hours to learn it; however after you learn the system, it makes payroll very efficient.

Review Source: Capterra
 

Keri from ABContracting
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Very Organized- Easy to Use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This allows you to do virtually anything pertaining to your paychecks, time at job, track raises, adjustments to pay, tax info...it all!!

Cons

I have not seen an cons to this program as a user

Review Source: Capterra
 

Claire from Landvoice
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

iSolved HCM is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great!

Pros

What I like most is how easy it is to be able to change things as I am running payroll. Easy to navigate. Love that the benefits and payroll are in the same system.

Cons

I haven't found anything I don't like, there is just a learning curve if you have previous experience with other payroll systems.

Review Source: Capterra
 

Austin from Thread HCM
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In my past experience, I've dealt with many systems, which has been confusing. iSolved "solves" this problem and makes everything simple.

Pros

This has been the easiest on-boarding process as a new hire I've ever gone through.

Cons

Nothing comes to mind! They plan to launch a social function, so I'll look out for that.

Review Source: Capterra
 

Sarah from Boland

June 2018

June 2018

I use it daily to onboard new associates, track training, schedule reviews, upload documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use once you get the hang of the system including to upload documents, schedule reviews, change salaries, schedule training, etc. It is easy for associates too to track their pay and vacation, change address, withholding, etc

Cons

I don't like that creating reports can be challenging at times, and the functions sometimes limit what we are looking to create.

Review Source: Capterra

  Response: Payroll Network, Infinisource

Date: June 2018

June 2018

 

Thanks for the great review, Sarah. We're glad you find the iSolved HCM software easy to use. At Payroll Network, we pride ourselves on making resolving issues easy for our clients, too. HR Execs like you find the employee/manager self-service is a time saver for them and convenient for their staffs. Regarding assistance with report writing, we offer a monthly, one-hour webinar on "Harnessing the data in your iSolved HCM" You may register here: https://www.payrollnetwork.com/success. But, if you prefer, immediate one-on-one assistance, please call your assigned support rep or send an email to support@payrollnetwork.com. Again, thanks for taking the time to review iSolved HCM! We love that you're 100% willing to recommend! Best, Lizz Durante

 


January 2018

January 2018

Top notch HRIS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

iSolved is a comprehensive HRIS system that can manage my companies entire HR along with handling payroll through a local processing company.

Cons

Users must pay for additional modules that allow for additional functionality. The implementation be much more efficient than it currently is.

Review Source: GetApp
 

Brittani from Elevator company

January 2018

January 2018

Terrible payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Everything! Again, terrible company all together. Zero, zilch, nada customer service wise. The owner does not care about you or your employees. We have lost employees, and great ones, b cause of this company. I have already submitted their faults to our attorney as there has to be something done about these crooks!

Review Source: Capterra
 

Tommy from Real Estate

December 2017

December 2017

Isolved was our payroll portal for a couple of years.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Everything was right there. On one window you could see your paystubs, pay rate, PTO, the list goes on...

Cons

No problems with the system. There wasn't much the software could do other than display payroll/HR information.

Review Source: Capterra
 

Chris from Minges Bottling Group

February 2017

February 2017

Slow System Performance and Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this system for almost 3 years. The performance of the system when we process our payroll is horrible. Today, we have not been able to get our payroll processed due to the system crashing and hanging up. Customer service does not seem to be as concerned with our problems as we are. It's hard to even get them to respond to requests for support, without getting nasty.

Review Source: Capterra
 

Rhonda from Pharmacists Mutual Insurance Company

January 2017

January 2017

Upgraded to iSolved Great switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company changed Payroll software to iSolved--love the flexibility for individuals to make changes as needed rather than asking HR to input everything e.g increase extra tax through the year. It is easy to maneuver through the platform and input what is needed. There are features not yet explored by our company and I'm anxious for more to be rolled out to us. Rated Customer Support and Value for Money 4 stars as I haven't had interactions with Customer Support and am unsure what the cost is to our company so unable to judge any higher.

Review Source: Capterra
 


June 2016

June 2016

so secure it trips over itself!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Using as an HR portal for time and employee management of all of the HR information. The functions it poses work, and as a way of securing my info, it is good i suppose, but as a daily portal it is useless.

Pros

Well presented and EXTREMELY, ANNOYINGLY secure.

Cons

This software requires SO much authentication that you basically can't get anything done. Every time I use it - even though I know my password and all of my authentication answers - I still have to go through fifteen minutes of authentication process involving TWO e-mails with authentication numbers, first to approve a password reset because it's been a few days, then to approve the computer I am on because... well.. because it's been a few days! Then the e-mail algorithm required is so complex and requires changing so often that everyone at my company has to write theirs down to remember it... where is the security in that?

Review Source: GetApp