Jobscience Recruiting and Staffing Software


Jobscience is a cloud-based recruiting tool made for in-house recruiters. From within the system, users can create job requisitions and automatically post them to their corporate careers page, as well as their corporate social profiles, such as LinkedIn and Facebook. Recruiters can also proactively search for candidates using the system’s sourcing function, pulling in lists of candidates from their own social networks.

Using Jobscience’s Resume Power tool, users can upload entire folders of applicant resumes into the system, which then creates individual candidate profiles for each candidate. These profiles are stored in Jobscience, and recruiters can search past candidate profiles for a potential match to current job openings. Jobscience’s match feature also compares these candidate profiles to current listings to determine if a candidate has the skills and experience required for the job.

Once a group of candidates is identified, recruiters can manage applicants within the system by tracking correspondence, scheduling interviews and forwarding candidates onto hiring managers for further review.



77 Reviews of Jobscience Recruiting and Staffing

Overall rating

4.15 / 5 stars

Filters:

Showing 1 - 20 of 77 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

November 2018

Recent Implentation

Pros

We implemented JobScience as a solution that is on the Salesforce platform. This gave us all company collaboration across all our divisions. The tool provides a great deal of customization to our company specifically. We have the ability to do a number of things that we were not able to do previously with our prior ATS (Applicant Tracking System). We also moved our Back-Office process of Time/Expense capturing onto the JobScience platform as well. We have a much better solution and a more capable solution being on the Salesfroce Platform.

Cons

The toughest thing we run into is the packages are all Managed so we have no control of certain pieces and the Apex/Code behind the scenes. We have needed to do a few things in-house, but we cannot because we do not have access due to the managed package. This becomes tough and expense beucase we have to pay JS to make the changes to the packages.

March 2015

Brendan from Concero Search Partners


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2015

Exteremely Customizable and User Friendly

Pros

The best part of this product is that it's completely customizable and can help solve many different needs of the recruiter (from either an In-House or Agency perspective). It runs on the Salesforce.com platform and, as a result, provides all of the same reporting, activity tracking, and 3rd party application tools needed to help make the recruiting process more efficient.

Cons

The search function can definitely be improved, but there are easy workarounds to find the right candidates within the database (running reports, looking at previous/similar requisitions, etc.). However, our organization has had experience with about a half-dozen other major applicant-tracking/CRM systems in the past, and it seems like this is the greatest weakness no matter which platform you go with.

August 2017

Julie from eMerging, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

August 2017

We feel like the customer support is very lacking.

Pros

The product is easy to use if it is set up correctly. We are not able to use it properly when it is not set up correctly though.

Cons

Customer service if very lacking. We have recently added 2 licenses & they are not set up correctly. We have put in multiple tickets and have not received assistance. We receive emails stating that someone has reached out to us but they didn't catch us. We all use our mobile phones and we do not have missed calls. In fact, we have had our ticket closed twice because of missing us when we didn't receive calls.

Response from Jobscience of Jobscience

Replied August 2017

Hi Julie! First of all, we'd like to thank you for your review. We hear and understand your frustration in this situation. To avoid any confusion in the future, we'd love for you to reach out on the Jobscience Support Community. This way we can confirm that we have your correct contact information. We appreciate your business and look forward to resolving this issue as quickly as possible!

April 2017

Raegan from RAEGAN HILL GROUP, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

April 2017

Robust tool with no best-practices training and you have to pay extra to talk to a human being

I'm going on year 3 with JobScience. It has never been a positive experience. In the beginning, I had an Account Manager. They really sold me on their Customer Support. Then they did away with AM's. Who runs a company without an Account Rep to nurture the relationship? I'm basing this on my experience - JS doesn't place value on the Customer Experience Journey. I pay a high amount a year for JobScience. I only have access to chat support. If I want more, I have to pay thousands of dollars for it. I have done my best to figure out the "right way" to use JS but there simply aren't training videos that go deep into best practices methods. Their training videos are basic "how to's", they don't dive into real life work flow scenarios. I don't even log candidate-client interviews in JS because no one via chat support seems to know the right way to track/report this. I have asked 3 different support people and got two different answers (1 flat out said they didn't know the answer). I gave up on this and track candidate-client interviews on a Google Calendar outside of JS. I don't have a choice but to buy buy the Professional Services support at some point but atthat price and with what I have experienced so far, will I really get real one-on-one consultative recommendations based on my business needs? I asked about a feature once to chat support that I found and why there was no training on it, their response, "Well our customers don't really use that feature so we don't have training for it" - that's because they don't know it exists. I accidentally discovered it. Chat support often tells me that they can't answer my question and upgrade to Professional Support. I don't blame them. They do the best they can. I need a JS Rep who CARES about my business. I'm a privately owned recruiting firm. 3 years old. Small now but someday that will change. I just signed a contract with JS for 3 more years. No one called to say thank you for your business. Their contracts person even messed up the invoice multiple times and we finally had to submit a P.O. to get around it. I have researched multiple ATS's and JS does have some great features but many I don't know. I stumble on to them. I upgraded a few months ago to the latest version and it was a messy transition. It didn't even happen until 3 months after I paid for it and I had to email them. They didn't even know.

Pros

It's built on the Salesforce Platform

Cons

Terrible customer experience throughout the entire customer life cycle. Also, JS treats candidates and contacts separately. So I have duplicate records (a candidate gets a job, becomes a client, now I have two separate records) - it should be one Contact record with information about that contact professionally and a section where you can add info about them as a candidate if and when they are one. 1 person, 1 contact record, but they go back and forth from candidate to prospect to candidate to client, etc.

December 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Solid CRM with Great Reporting

The ability to pull data quickly as well as import and enter data quickly has been a huge benefit. The setup and additional of created fields make this even better as we are able to customize what we currently have pretty easily.

Pros

We really like how the fields can all be brought together into a report with ease! We constantly run reports for candidates and to make marketing decisions, and we feel like the data we are able to pull is precise.

Cons

The only con we have is that they took away the ability to chat with a Support rep, instead we have to create cases or browse through the JS community. Please bring back the chat support function!

December 2017

Peter from Staffinity

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Sad to have to leave

We really enjoyed Jobscience and as mentioned would recommend it highly if you have someone fairly technical on staff. it can be expensive to customize but our web person learned the software and worked well with support to get customizations in place.

Pros

-Excellent product
-Very customizable if you are technologically savvy
-Solid Customer support
-Lots of good add-ons

Cons

-can be a fairly extensive learning curve
-Very expensive
-No options to pay monthly
-No options to pay in Canadian dollars

February 2015

Harry from CD Recruitment


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

February 2015

Migrated to Jobscience from a legacy system in 2011.

Pros

Having used an old block-based CRM system for over 16 years, we were aware that a change was needed, and a move into the SaaS model was essential. The product has enabled more effective reporting, tracking, and workflow whilst taking away a huge amount of storage and continuity risks.

We can use it on all devices, and the Saleforce1 app is now immense.

Cons

The search function could be improved; however, this is being worked on, and there are a few third-party solutions dedicated to JS that perform very well. As with all CRM searches, you can only search what is on there, so if your consultants are not diligent with their data entry and notes, then your searches will suffer.

February 2018

Nikki from Avenues Recruiting Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

Good tool, could be better. Bad customer service

Pros

It does everything we need it to, albeit clunky or time consuming. It's built on the salesforce platform, which was a major factor in our decision to use it.

Cons

A lot of things don't work exactly right. They are nice in theory, but in application they are broken. Also, customer service is pretty bad. We have one support rep who can get things done, so we always loop him in on issues... but if we don't we're in trouble. Our current renewal manager is also awful. Refused to work with us, hard to get on the phone, quick to misunderstand.

March 2015

Harry from EcommerceRecruiter.com


Ease-of-use

4 of 5

Functionality

4 of 5

March 2015

Great product. Great people.

Pros

While no recruiting ATS is perfect, Jobscience is as close as we've seen in our business. The software was recommended to me, and we have not been disappointed. The application runs on top of Salesforce.com, which offers tremendous functionality for inbound marketing and content promotion. The Jobscience value-add on top of Salesforce includes state of the art applicant tracking, social media integration, and job post syndication tools. Again, the solution isn't perfect, but Jobscience has a complete vision for their product along with a strong ability to execute.

Cons

Solution complexity. The product can perform hundreds of things, and it takes a while to get comfy with the product.

March 2018

Glenn from Sherbrook Asociates Ltd.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Well featured, leverages Salesforce force.com platform well.

Pros

Speed of execution.
Dashboard reporting capability.
Ability to do shift rostering and scheduling (requires Sirenum integration)..

Cons

Inconsistencies in user experience - some features need a tidy up to bering them top to date with more recent enhancements
Lack of support after initial go live- system is complex and needs to bed down. System admin can only do so much, Jobscience need to be retained to do the rest and they tend to lose interest if you don't continue to fund them.

February 2018

Tim from Staff Smart

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

February 2018

Terrible Product

Look somewhere else. This might seem fancy at first glance, but if you plan to use Salesforce how you want to, this product is the wrong choice.

Pros

The ONLY pro to using JS is the fact that it is built on Salesforce.

Cons

Literally nothing. The 'features' they offer are right out of a 2009 digitial company playbook. Most 'features' require additional investment. Support is really bad and unwilling to really help you get something figured out.

Here's where it gets hilarious. SFDC is an open platform that allows you to do almost anything. Put JobScience on top of it and you can kiss that all goodbye. The majority of your salesforce instance will now be 'managed' (locked down meaning you can't make changes). Also, if you plan to switch to Lightning, a free SF upgrade, they'll charge you to make the change. I've never worked with a company that has so little an idea of what their product is. They also try to sell you tons of features that come with zero training. I would've given 0 stars but that isn't possible. This software is a Marketing/Operations NIGHTMARE! Stay away!

September 2016

Angela from Neff Rental


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3.5 of 5

Functionality

5 of 5

September 2016

Jobscience Recruiting

Pros

Software is very customizable, is user friendly, and is excellent with workflow and notifications. It is a very powerful software and can do pretty much anything you need it to do. It is built on the Salesforce platform so if you are also familiar with Salesforce it will be easier to learn.

Cons

At times the customer service can be spotty, depending on the representative you get. The online chat is the best method, but it depends on who you get. Sometimes the software itself has limitations, like any software. You have to have the resources to maintain the software and have technologically savvy people maintaining and managing it. It is not an out of the box type software.

July 2018

abby from Rehab Resources

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Good for multiple team members

Pros

Very good to weed out prior applicants, it tells you if someone's email already applied and will update that job record. Nice power search for zip radius and words in resume. Good at scanning in resumes as text.

Cons

I feel the cost per year is high compared to the functionality, there is no lower end price. Customer support is difficult to reach through the online portal.
Difficult to learn for new hires, lots of customization features aren't in power search.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

5 of 5

September 2018

Jobscience as a recruitment Tool

Jobscience is undoubtedly a hugely functional piece of software but unfortunately, it's complexity leads to a reliance on customer support which essentially means having to rely on a US-based support structure which can be frustratingly slow and often convoluted. The recent acquisition by Bullhorn does not seem to improve this situation.

Pros

Vast array of functionality backed up by Salesforce

Cons

complex, costly and in some cases non-existent customer support

March 2015

Jason from BIOS INC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

I love the configurability and flexibility.

I love the fact that everything is completely customizable. If you have a particular workflow that you'd like to use, it is possible. Also, with the reporting function, you can monitor all activities in real time. Normally reporting KPI, such as the individual steps toward accomplishing a goal (candidate screening steps), or things like the number of referenced candidates collected in a month takes time away from actually doing the job. The result: people don't report these steps and data is incomplete. With Jobscience, we customized our workflows in ways that speed up the job and automatically record KPIs. For example, when we press the button to record a completed interview or register a new referenced candidate (both tracked and reportable KPIs), automatically an email template will pop up on the screen to produce interview feedback, or thank the person who referred the candidate. In other words, users will always record these reportable steps because by recording them, Jobscience automates and speeds up the next steps in ways that makes the job easier, faster, and more reliable. If you are familiar with the Salesforce.com, it is a no-brainer.

March 2015

Andy from CloudTalent Ltd


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

2.5 of 5

March 2015

Excellent Customer Service

Pros

It has very intuitive technology, so training new users has proved to be relatively simple as well as being very configurable to our own business needs - special mention must go to our rep who has been professional, reliable, helpful and fun to work with throughout my dealings with JobScience.

Cons

The ability to search against skills could be a little more straightforward – I’m looking forward to seeing how scheduled upgrades will improve on this.

February 2017

Katie from Celarity

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

User-friendly product!

This is a great user-friendly product that I use on a daily basis at work!

March 2015

Katie from Oasis HR


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4.5 of 5

March 2015

A piece of software that works effectively for your unique business

Pros

How it can be customized to match the workflows and processes that are unique to your business.

Cons

It doesn't have a built-in e-marketing suite for building email campaigns.

June 2015

Brendan from Celarity


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

4 of 5

June 2015

Utilize JobScience on daily basis as my main ATS

Pros

Ease of use, accessible at home and office, offers great search-ability during sourcing activities

Cons

Mobile version is hard to use, have to switch to desktop view to find what I'm looking for (usually contact information or notes in my activity log)

December 2017

Ankit from IntelliSwift

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2017

Likelihood to Recommend

Pros

• Jobscience allows you to parse resumes for quick candidate profile building.
• Jobscience offers a chatter thread to leave notes or talk amongst my team about candidates.
• Jobscience comes with an app making it easy to use on the go.

Cons

• When closing a job ad, we find applicants can still apply to it later on. This creates confusion for applicants.
• The system sometimes struggles with detecting duplicate contacts or applications.
• I would like to see more options with the task feature.