Mitrefinch Software


Mitrefinch is a provider of workforce management solutions suited for medium to large organizations. This custom tailored solution includes time and attendance management, self-service, employee scheduling, absence management and HR management. The solution offers both mobile and hosted options.

Time tracking is offered via a clocking terminal (biometric and proximity). The Mitrefinch time and attendance function allow users to track all leave and vacation entitlements, hours worked, as well as request time off and shift swaps directly through the system. All data entered into the system is stored and various reports can be created and customized using the data. Reports can also be emailed, printed and integrated with other software solutions. The solution provides skills management features that test employees on multiple parameters to identify their strengths and then deploys them in the areas where the skills can be used optimally.

Mitrefinch is used by a wide range of organizations worldwide and is suited for a variety of industries, including manufacturing, transportation and logistics, mining, construction, government and healthcare.



35 Reviews of Mitrefinch

Overall rating

4.10 / 5 stars

Filters:

Showing 1 - 20 of 35 reviews

June 2017

Kaysey from Canadian Breast Cancer Foundation

Company Size: 51-200 employees


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2017

ALWAYS great customer support!

Pros

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Cons

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

July 2016

Rick from Hamilton Police Service


Ease-of-use

4.5 of 5

Value for money

5 of 5

Customer support

4.5 of 5

Functionality

4 of 5

July 2016

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Pros

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Cons

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

May 2016

Tamara from Baycoat


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

3 of 5

May 2016

A title is not required for a survey.

Pros

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Cons

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

May 2016

Melanie from Dalton Timmis Insurance


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

May 2016

Support experience

Pros

This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.

Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.

Cons

The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.

December 2016

Tina from Knorr-Bremse

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2016

Happy Customer

Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.

Pros

Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.

Cons

Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.

May 2016

tom from T&T Supermarket


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

3.5 of 5

May 2016

T&T Supermarket

Pros

The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.

Cons

There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another.

December 2016

Caroline from Lane Cove Council

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Time and Attendance System

The product is very customisable which I believe will suit many organisations. However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation. This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.

Pros

Customisable and good support (yay to your support staff!)

Cons

Complex. May be difficult to support in-house unless you have good, technical IT staff.
Providing integration to other Payroll Systems will be useful.

May 2016

Kaysey from Canadian Breast Cancer Foundation


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

3.5 of 5

May 2016

Great Customer Support!

Pros

I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.

Cons

The system can sometimes be slow and quirky. I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.

December 2018

Melissa from The Heritage Automotive Group

Company Size: 201-500 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Functionality

2 of 5

December 2018

Not Great for TMS software

I would not recommend this product.

Pros

We use Mitrefinsh Time Management Software. It gets the job done through biometric clocks where all employees punch in.

Cons

The reporting features are terrible. If I need to run a report for myself in HR I always need assistance about which report to run and how to exactly do it. It is very confusing and the system has a hard time calculating hours worked for a certain time period.

May 2016

Carol from Strategic Aviation Services Ltd.


Ease-of-use

4 of 5

Customer support

2.5 of 5

Functionality

3.5 of 5

May 2016

Mitrefinch Ongoing Service

Pros

The software is fairly intuitive and easy to use. There is minimal training required for employees to use the clock.

Cons

Until we were paired with our customer service rep, it was difficult to obtain help and assistance when we needed it.

July 2016

Sherry from Pano Cap (Canada) Limited


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4.5 of 5

Functionality

4 of 5

July 2016

Helpful, as usual.

Pros

The day-to-day use of the product is user-friendly and there's no hassle getting support when you need it.

Cons

When setting up reports or permanent changes, it's not so user-friendly. Have to contact support.

May 2016

Lori from Factors Group of Nutritional Companies


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2016

Very easy to use software and great customer service

Pros

The customer support is very good. The product can be easily customized to our business needs.

Cons

The back end setup can be very complex at times depending what needs to be done

May 2016

Marianne from DMI


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2016

Software Support

Pros

Ease of use and very knowledgeable support staff. Very quick to reply to inquiries or concerns.

Cons

Server can be a bit slow sometimes. not much other than that though.

May 2016

Donna from Central Precast Inc


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

5 of 5

May 2016

Mitrefinch Support

Pros

This software brings all the HR info to one place with no need to do paper trails.

Cons

I don't have any complaints. This program is a very logical program and easy to use.

September 2016

Laurie from DGN Marketing Services Limited


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Overall thoughts about TMS

Pros

User friendly and efficient support when I need it.

Cons

Nothing. . works great for our needs. Sometimes it needs rebooting, but at least nothing has been lost. .

May 2016

Catherine from Steelcraft Inc.


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2016

Have been using Mitrefinch Time & Attendance since 2011

Pros

Mitrefinch is user friendly and customer support is always available

Cons

It would be nice if Mitrefinch published their hours over Christmas and the New Year

June 2016

Andriana from Giant Tiger


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

3.5 of 5

June 2016

Mitrefinch Review

Pros

Support is quick to respond any time there is an issue or if I need help generating a report.

Cons

A lot of manual work and adjustments, instead of being more automatic through formulas, etc. Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them.

December 2016

Winnie from Austin Engineering

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

TMS review

The overall performance of this product met out expectation

Pros

It provide accuracy time keeping and project costing.
Time saving by uploading labour hours to payroll system without double manual handling on timesheets.

Cons

Initial set up cost is high

October 2017

Sarah from Capital Concrete

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2017

Mitre Finch

Pros

Items were able to be customized to my company needs -
Reports could be designed however we needed

Cons

Several UK features can't be changed or omitted. System can be very rigid and inflexible. Some reporting features are too complex for most users to create and maintain.

December 2016

Katherine from Pental Pty Ltd

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Easy

I haven't actually had training on the software but I have been able to learn pretty easy.

Pros

I like the ease of use.

Cons

I think there should be more built in features that states that something isn't correct.