# NICE Workforce Management Software Reviews, Demo & Pricing - 2026 > Review of NICE Workforce Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/za/hr/nice-workforce-management-profile --- [Home](https://www.softwareadvice.com/) / [Workforce Management Software](https://www.softwareadvice.com/hr/workforce-management-software-comparison/) / NICE Workforce Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/nice-workforce-management-profile/reviews/) # NICE Workforce Management 2026: Benefits, Features & Pricing Wondering if NICE Workforce Management is right for your organization? Our Workforce Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview NICE Workforce Management 4.9 [(7)](https://www.softwareadvice.com/hr/nice-workforce-management-profile/reviews/) Pricing Pricing available upon request ### About NICE Workforce Management The NICE Workforce Management (WFM) Suite automates operations, overcomes complexity, adapts rapidly and achieves more effective workforce planning, scheduling, and optimization—all in a single, cloud-powered platform. NICE WFM is the a platform that helps a multi-pronged approach to unlocking accurate planning and increasing engagement. Wondering if NICE Workforce Management is right for your organization? Our Workforce Management Software selection experts can help you in 15 minutes or less. ## NICE Workforce Management User Interface ## Popular NICE Workforce Management Alternatives Main Product NICE Workforce Management 4.9 [(7)](https://www.softwareadvice.com/hr/nice-workforce-management-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.71Value for money - 4.33Customer support - 4.86Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(877)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) 4.6 [(95)](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.58Value for money - 4.55Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(685)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price ## NICE Workforce Management Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## NICE Workforce Management Features - Popular features found in Workforce Management Attendance Tracking Automated Scheduling Budgeting/Forecasting Compliance Management Employee Management Payroll Management Performance Management Reporting/Analytics Self Service Portal Skills Tracking Time Off Management Timesheet Management - More features of NICE Workforce Management Activity Dashboard Activity Tracking Agent Interface Alerts/Notifications API Approval Process Control Call Center Management Compliance Tracking Customizable Reports Data Import/Export Employee Scheduling Labor Forecasting Monitoring Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reminders Reporting & Statistics Shift Swapping Sick Leave Tracking Third-Party Integrations Time & Attendance Time Off Requests Vacation/Leave Tracking Variable Workforce Workforce Management ## NICE Workforce Management User Reviews Overall Rating 4.9 Ratings Breakdown 5 86% 4 14% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.7 Customer support 4.3 Functionality 4.9 VR Verified Reviewer Information Technology and Services 10000+ employees Used daily for less than 2 years Review source Reviewed April 2022 NICE Workforce Management - One of the best in the Market 4 Overall experience has been. It's an end to end workforce management tool and it's giving good competition to Microsoft Dynamics 365 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Time tracking, setting up dependencies on task and overall workflow management. All of it is amazing. Cons: Sometimes when we setup dependencies on other task, it doesn't work as expected. It might be a bug which may have got rectified later. Reasons for switching to NICE Workforce Management Client wanted to use this instead of Microsoft Dynamics 365 Read More AP Alex P. Verified reviewer Consumer Services 201-500 employees Used daily for more than 2 years Review source Reviewed June 2023 Excellent for staffing management. 5 i can say it is a great tool, has a lot of information that can be useful in our daily duties and our industries. This tool have been more that helpful it is a benefit to have a complete software to manage, monitor and also to coach our agents in our organization. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: I love the feature where i can see the entire project activity in real time. Agents on available, ACW, hold, transferring, break, lunch etc. It is a full view for a manager and helpful tool to identify trend. Cons: The option to request vacation and change breaks and lunches from agents side it doesn't work sometimes and it is an issue. Worst case , for those who are working remotely. Read More KG Khim Cate G. Verified reviewer Telecommunications 1001-5000 employees Used daily for less than 12 months Review source Reviewed November 2023 How nice it is to use NICE daily.. 5 Overall, NICE is really nice and easy to use. It is organized and effective. The notifications of schedule changes, the easy and simple steps of requesting a time stamp correction, how you can extract the data as needed, and real time management option are all great! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the real time capabilities like when editing an exemption for a specific time stamp, seeing an employee status real time is great as well since you can monitor their activities. Cons: None, everything is good so far and can be easily updated. All information needed can be extracted and validated. Read More KM Katalina M. Verified reviewer Computer & Network Security 10000+ employees Used daily for more than 2 years Review source Reviewed June 2023 Monitorea el personal con Nice 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Esta herramienta ayuda a que los Workforce monitoreen el trabajo de los agentes de call center de una manera mas rapida y obtima. Cons: es algo complejo de implementar, puesto que cuenta con fallas de compativilidad segun el explorador que se utilice. Read More EC Ernesto C. Verified reviewer Financial Services 10000+ employees Used daily for more than 2 years Review source Reviewed November 2022 Workforce 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It makes our scheduling task easier and smooth sailing. Cons: None so far, if there will be will keep you posted Read More BC Brayan C. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 6 months Review source Reviewed December 2022 Nice WordForce Manager lo que estas buscando 5 me ha parecido una herramienta muy completa y fácil de utilizar la cual recomiendo totalmente. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: es una aplicación muy completa que nos permite de manera optima trabajar sin tanto problema. Cons: muchas veces según políticas impide la gestión y/o ingreso a ciertas paginas. Read More SS Shubham S. Verified reviewer Health, Wellness and Fitness 51-200 employees Used weekly for less than 12 months Review source Reviewed November 2021 Great workforce management software for managing employes 5 I have used this application before and not much changes are made since then. We use this at Mirimus to manage employee information and schedule work. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Easy to use data and dont need to worry about import and export as its easily managed with this app. Cons: The UI for this applications should be improved. It fs not user-friendly and feels redundant. 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