What is PetalMD?

PetalMD is a cloud-based physician scheduling solution designed for businesses in the healthcare, medical and pharmaceutical verticals. The solution allows administrators to provide real-time schedule updates to physicians in a group, allow users to switch shifts according to customized specifications and receive physician non-availabilities through a single dashboard.

PetalMD points out discrepancies in a schedule, and should administrators dislike the suggested assignments, they can bypass them and setup manual schedules. Physicians can transfer or exchange tasks one-on-one or offer them up to a group.

Whatever changes take place, automatic email notifications can be sent to applicable members to keep them in the know. All information is updated in ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

65 Reviews of PetalMD

Average User Ratings

Overall

4.02 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(29)

29

3 stars

(8)

8

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 65 results

March 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Physician lifestyles have been totally transformed

Pros

PetalMD is an intuitive scheduling platform that allows physicians to have a life outside of work. Docs can finally be there for their family, friends and themselves. Physicians who work at two sites or also have run a clinic outside the hospital no longer have to suffer hours by their computer and phone sorting through multiple trades when they are double-booked. Trades through a "marketplace" or directly between physicians are error-checked by the computer for schedule conflicts and updated to the master schedule in real-time. We no longer fax an updated copy of the schedule every few days to the hospital, not certain if the most recent version is the one posted; hospital clerical staff can have limited-access accounts to view the master schedule online. The technical support is always quick, helpful, and professional - the answer to my problem is always found. If your group is anything like my group, then they will have zero regrets going to this platform. I make the schedule for my department and I have found the scheduling system adaptive to our group's many unique needs.

Cons

There is a learning curve to using the scheduling system and I would recommend training at least one other person other than the scheduler to avoid downtime if the scheduler is away unexpectedly. The training process was very helpful but becoming an expert in all the functionality of the schedule creation took me about 6-8 months to master (at least a couple of schedules). The scheduling system has to be meticulously programmed in its parameters or else it can do something really silly with people's schedules. Support has been great to adjust little rules to iron out these "bugs" in the rules I created with the PetalMD consultant. They always figure out a way to avoid similar problems in the future for me. We are now in our sixth iteration of the schedule and every round the schedule making gets easier. The mobile app does not have nearly as much functionality as the desktop website version. Some missing features can be very important like no error-checking for shift trades.

Response from PetalMD

Replied June 2018

Wow! Thank you for this amazing and complete review! We're really glad to see that you fully appreciate the time saved by our software; this is one of our goals!

March 2018

Jonathan Tristan from Stratford General Hospital

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

overall pretty good

Better way to book off time.

Pros

there are a number of different calendar views that make it easy to navigate. I can clearly see what I have booked off. I am able to see who is working with me during the day and who is available for trades. trades are straight forward.

Cons

I book off months in advance and there are only a few options for time off, there should be more Sometimes, my days off are dropped. Printing can be hassle - I like a particular view which is sometimes hard to find in the list of options. The more users the more confusing the trade situation. I usually have this ironed out before hand and then go into Petal to make the switch. Otherwise it moght be a bit more difficult.

Response from PetalMD

Replied June 2018

Hello Jonathan, Thank you for your kind words about the calendar views and trade features! Please know that we are currently working on upgrading these features to make them easier to use. As far as your comment on the time off functionality, the planner of a group can create the categories that s/he wants to allow the group to use. So you should check with your group planner. This is not a PetalMD limitation.

March 2018

Fiona from St. Joseph's Health Centre

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2018

I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier

Pros

I like the calendar format and ability to easily switch between specialty call schedules. I also like that I am able to use it on my phone as well as laptop.

Cons

Inability with current package to let the software make the scheduling decisions. I understand that this due to the package that my department has purchased but it is an issue with my use of the software. The second issue I have is the ease of use for scheduling is not that user friendly. I have to try things a couple of times to figure out the right way to do things. That said customer service is excellent and has always helped me figure out any issues I may have.

Response from PetalMD

Replied June 2018

Hello Fiona, Thank you for your positive review of our customer service! As for your current package, if you feel the Advanced plan (automated scheduling) could be useful for you and your group, do not hesitate to write to us at info@petalmd.com or to book a custom demo : https://www.petalmd.com/en-ca/scheduling-software-demo

December 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

5.0

Functionality

5.0

December 2019

Great but expensive

I mostly enjoyed the ability to share the calendars through this product on my different other calendar organizers, this was done in style for sure.

Pros

Design is elegant and intuitive with colour coding and the like, very easy to use, synchronized with different calendars easily with no hassle which is a huge plus, messaging service was very well integrated.

Cons

Main thing was cost, our hospital had to move to a much inferior product because if the significant increase in the cost of service.

March 2018

Jim from Humber River Hospital

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2018

Clunky would be an exaggeration when trying to be positive

Pros

that both hospitals I work at share this software. Of course, that stops march 31 when one hospital leaves Petal

Cons

it is dysfunctional! If I post a shift for trade I cannot then choose that shift in exchange for a trade with someone else - it prevents me from doing exactly what I have requested. I have to remove my trade request in order to make a trade! Shifts up for trade are not visible on a calendar. I have to keep switching from the list of trades up on marketplace to my calendar then to the group calendar to see if some can accommodate the switch. Otherwise i have to click on each individual to see if they are free - incredibly painful! I usually end up getting our Petal manager/scheduler to make the changes because it is otherwise so hard

Response from PetalMD

Replied June 2018

Hello Jim, It's unfortunate that the hospitals you work in will no longer be using PetalMD. We're truly sorry for the situation. Please know that we took note of your comments regarding the shift trade feature and that we are currently looking into ways to upgrade it. At the moment you still can initiate only 1 transaction by shift, but you can send it to multiple members in the same requests. We are still concentrating on improving this feature. To show the marketplace offer in your personal calendar, you can select this option via the display button in your personal calendar. This option will remain the default, so no need to shuffle between your calendar and trade section. Thanks for your comments.