All Primalogik Reviews

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Gordon

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed May 2016

Great performance management tool

We have just completed our second round of Primalogik 360 feedback reviews. The process is extremely helpful in providing information to help employees see where their coworkers really appreciate them, while at the same time offering the opportunity for valuable conversations about areas need improvement. By referring back to the previous round, employees get encouraged when they see improvements in their results. The flexibility of the questionnaire build tool reduces the amount of time it takes to create meaningful surveys. There was also significant time savings with the process of handling performance reviews. What took a couple of weeks of almost dedicated time was accomplished in far few hours. The back and forth process also created a performance discussion between manager and employee rather than a monologue dominated by the manager. Having all of the information online and available to the individual managers makes it easy to utilize too. Being allowed to try it out for free was also great. By the time we were though our trial period, we completed our process but the value we received was enough that we subscribed so that we can maintain continuity for the next year and beyond. The support we received from Primalogik is extremely strong. We wanted a few custom ratings and they turned those around within an hour of requesting them. They also helped us to understand how to use the system in an optimal way.

Vendor Response

Thank you so much Gordon for such nice words. We are truly humbled by your comments and are happy that we can solve real-life problems with a simplistic, yet effective approach. I'll pass your kudos to the rest of team. All the best.

Replied May 2016

Johanna

Food & Beverages, 51-200 employees

Used daily for less than 6 months

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2016

User Friendly with Excellent Customer Service Support

I had a very hard time (about 2 years off and on) finding a software that would give me everything I need for tracking and managing employees in the restaurant and bakery industry. Somewhere along my off and on again search I came across Software Advice who provided 3 different companies and ended up getting Primalogik. I've been using them for about one month give or take for several businesses and so far it works great!

PROS

1. Mulit-manager input for all employees - I don't have to assign a cashier to one manager. Being in the restaurant industry managers work with almost all cashiers and therefore need to be able to add notes to everyone and not just the cashier they are assigned to. 2. The price is reasonable compared to all the other companies out there. 3. Its simple and direct, gets right to the point and is super user friendly. 4. It summarizes all mgmt evaluations into one final evaluation for the employee. 5. I can use it on my cell, laptop, computer - great for on site staff as most of them use it on their cell phones. 6. Have the options to turn everything into spanish. 7. Customer support is great! They really work with you to give you what you need and if they don't have it they find a way to try and implement it. 8. Free trial to test it out.

CONS

1. I had to put all my upper mgmt team with the HR privilege in order for them to have access to all staff and be able to write in each file which works great but having all upper mgmt with HR privilege allows upper mgmt to go into other mangers files which can cause major problems. Currently we are looking for solutions and are leaning towards opening up another account just for upper mgmt without the HR privilege. 2. Journal entries don't have set categories where employees can simple click on a category such as Late, No call no show, bad conduct, etc. However, they are already working on that which goes back to one of my PROS - this company really listens to you input/needs and try to find a solution.

Vendor Response

Thank you Johanna for your kind review. We really spend quite a bit of energy in the design of the application so that it's useful, user friendly and extremely effective and powerful. Your direct feedback, in particular with the Employee Journal module, has been invaluable and we truly appreciate your ongoing support with your restaurants. With respect to the HR issue that you mentioned, we're actually doing an upgrade soon (hopefully this next weekend) that will allow you to use the system without having to create another organization! The fix will allow managers to have multiple people with the HR privilege while maintaining the access restrictions to the other HR personnel files. And, as you know, the functionality to add tagging (and categories) to the Employee Journals is something that's high on our list of priorities and should be addressed in a future version of the platform. Thanks again for your continued support. -Anibal

Replied December 2016

Anonymous

501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed March 2018

It's a good solution if you need a basic feedback software

PROS

It covers our basic needs in terms of feedback/performace reviews. For the users it's quite clear and easy to use.

CONS

It could be much more functional, with a nicer and clearer organization and interface. It looks vintage.

Ashton

Computer Software, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Great Value and Excellent Service

My overall experience was positive. Our representative and is stellar - super responsive to all of my questions, he made things work for us, and he's very friendly. With their company being small, we ran into some concerns briefly with the contract, but executive was able to get everyone on a call quickly and we worked it out in a matter of days. The tool is very secure with many options for anonymity. You just have to go into every page and read everything to ensure you're checking the appropriate boxes for what your org needs. And even still, you're bound to have questions, because the "teams access" feature is a bit confusing. Some access still didn't allow access. The reporting is good. Easy to follow. I like the charts and comment sections and how it's organized. The reporting features are great, and I like the comparison feature. I appreciate the tool giving participants auto-reminders every few days to complete their survey and it provided the Administrator with regular progress updates. Overall, great tool! Small kinks that can be improved - but I HIGHLY recommend.

PROS

I like that Primalogik is not overly complex to use. While it did take a few times to explain how the tool worked before my HR Administrators were comfortable with it - ultimately it is fairly easy to navigate. I appreciate the reporting features offered and the comparison feature within the tool. The price is inexpensive, so that is definitely a pro.

CONS

The tool is somewhat manual - not highly intuitive. "Teams access" feature was a bit confusing.

Dave

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Consultant's back pocket toolkit

Whilst Primalogik is set up for primarily for organizations, as one who consults with organizations, I have found the 360 review capability to be an excellent addition to my toolkit. I work across large corporates and government departments and also a range of small to medium businesses, not for profits or start-ups. A lot of my work relates to individual and team development which often requires setting up a feedback process for team members. I have enjoyed the flexibility afforded me in Primalogik's 360 tool. In conjunction with my clients, I have been able to simply design a 360 review that suits client needs at an affordable unit cost. The report is simple and uncluttered and I have found the team at Primalogik to be responsive to any questions that emerge along the way. The software is constantly being reviewed and some of the newer features make for simpler use. When first using the product, it took some time to get used to its idiosyncrasies, however, I was provided with helpful personalized assistance along the way. The report could be enhanced by providing the user the opportunity to modify the report style, but having said this the value for money is not in question.

Vendor Response

Thank you Dave for the nice review. Ease of use continues to be one of the main pillars of our philosophy. Even with the addition of the goal and objective tracking feature (coming next month) and with the popular Employee Journal module we see the simplicity in the design as being paramount. In organizations with hundreds of employees the tool must not get in the way but facilitate this important process. Thanks for your continued support and Happy Holidays.

Replied December 2016

Matt

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

More Than Enough, But Not Too Much

PROS

We were looking for 360 feedback combined with annual review automation to start. We found that the software had very flexible capabilities around setting up those features and the features of the 360 review was superior to most at this price point. We have found that there are even more features we have started using and they are very helpful. In addition, support and training is easy to use and very helpful. I have been very pleased with our purchase and highly recommend it for companies looking or strong capability without breaking the budget.

CONS

The only feature I would use that is not available is external (outside company) surveys. I would use that for Net Promoter Score surveys if it was available.

Vendor Response

Hi Matt, thank you for taking the time to leave us a review. We are happy to learn how helpful Primalogik has been for your organization! I'm also excited to let you know that you can conduct external surveys with Primalogik. I'll have someone from the support team reach out to you to introduce this feature.

Replied August 2020

Roland

Banking, 11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

very efficient Performance Review program

PROS

Very efficient performance review solution for Hr professionals. very easy to use even for employees who aren't con conversant with the computer. a little introduction and they are good to go. Great way of generating performance feedback.

CONS

Not much cons. just that occasionally reports becomes difficult to produce as one may need assistance to make it available. this gets my superiors agitated a bit. but aside this the program is a great one and would need much improvement. i would recommend this to others.

Suzanne

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed August 2014

Primalogik 360--an excellent tool with superior customer service and support

When our organization was searching for a performance support tool that would allow us to measure pre- and post-program data for 260 managers, the capabilities, cost and user-friendliness of the Primalogik 360 tool were standouts. As I was the person who needed to manage the implementation and rollout of the tool, on top of my many others tasks, it was essential that the tool was easy to set-up and that the use of the product was intuitive for end-users. The Primalogik 360 platform has delivered on all of these points. But what really stands out, and sets Primalogik apart, is the dedication and support shown by the CEOs and Co-founders, Gabriel Dominguez Martin and David Lévesque. They have gone the extra mile in ensuring that the tool meets my business needs that I receive regular reports, and that custom modifications have gone into effect in a timely manner. They are responsive in addressing my many questions and concerns. I have especially appreciated the collaborative/brainstorming approach they have taken with me in regards to product enhancements. I highly recommend both Primalogik 360 as a reliable, effective tool, as well as the outstanding consultative service provided by the Primalogik 360 team. Please do not hesitate to contact me if you would like to discuss my recommendation further.

John

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2016

Simple User Interface with Robust Back End Reporting

I am an HR manager supporting 3500 employees. We do not do 360 reviews regularly, but was looking for a solution for an individual and stumbled across the Primalogik product online. I was impressed by the simplicity of the layout, how intuitive the dashboard was, and when the process was over, how the reporting facilitated a constructive conversation between myself, the subject of the feedback, and their direct supervisor. Customer support was excellent, and I thought the pricing was very reasonable. All in, I'm a fan and will use the Primalogik platform again. I would also recommend to colleagues without hesitation.

PROS

The easy, simple, clean, and intuitive user interface. The ability to customize the question library. Simple reporting, with breakdowns showing how many responses fell into which answer.

CONS

I thought the standard question library was a little sparse. I think there is room for more 'boilerplate' stuff here that gets a baseline on those being assessed.

Vendor Response

Thank you very much John for your kind words. One of our mantras is to keep it simple and useful. Thanks for the feedback on the gallery - we'll definitely work on that aspect some more.

Replied September 2016

Anai

Public Relations and Communications, 51-200 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Happy with Primalogik

Having a customer service representative respond to queries quickly and being able to speak to someone, when necessary really makes the continuous experience helpful and nice.

PROS

It's user friendly for both the administrators and users. I love that it is so customizable to our business!

CONS

Finding ways to test reviews and appraisals before going live would bring some ease to using a new product

Reasons for switching to Primalogik

The ability to customize and make changes at anytime

Candace

Banking, 51-200 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2017

Highly recommend

Highly, highly recommend.

PROS

- Intuitive, easy to use, great value for $$ - saved so much time and energy - feedback from our staff was that they loved it - loved the different options for anonymity

CONS

Love the product inside and out. Some separate Self Assessment options would be great, but that would only be a bonus. Also, we had one person want to withdraw their comments and we haven't seen a way that this can happen?

Nina

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

IRIS Connect

A very intuitive easy to use platform, the support that is given is always spot on. Their Friendly and I get a response from them very quickly. Everyone likes using the platform and it has all the features that we need.

Vendor Response

Thank you Nina for your kind words. In this age of technology and with the amount of information systems anybody usually deals with on a regular basis, we truly believe that providing top-notch technical support is one of our strongest assets. We know the system, we know the industry and as such we want to provide as much help as possible to all our clients for a successful implementation of Primalogik 360. Thanks again for your continued support.

Replied December 2016

Debra

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed December 2015

Great Product

I was looking for a quick solution to use for employee reviews and by accident found Primalogik. It offered the flexibility I was seeking. My team and I were very impressed with how easy it was to use the product. The customer service we received is unmatched by any other product that I have implemented. The Primalogik team worked with us to make our experience terrific. We have over 200 employees across the country and from a user perspective, there was virtually no training necessary to roll this out. I would recommend this product and company to other HR Professionals looking for the flexibility that Primalogik offers.

Krystel

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed June 2016

Great software

It has been a super helpful tool for our company. We have been able to move to a quicker performance review process thanks to this software. There are a couple of things that we need to personalize according our needs but they are usually working on improvements. In general very satisfied with Primalogik!

Vendor Response

Thank you Krystel for your review. As you say, we continue to make improvements. The upgrade we did just last week added three significant improvements that many of our clients have recently requested. Glad we can help you with your performance management needs.

Replied June 2016

Laura

Computer Software, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Very simple but very logic and great tool with great functions!

It was exactly what we were searching for in order to collect self-reviews of colleagues as well as 360-degree feedback. Quite intuitive, easy to use, logical functions etc. It served exactly what we needed and did not overwhelm us with too many unnecessary features like some comparable tools we searched for.

PROS

Ease of use

CONS

Nothing I can think of

Vendor Response

Thanks Laura for the nice review. It's not easy to keep the tool simple and still effective and efficient as we add more functionality. Our team works very hard in the design aspect of the platform to make sure we keep the ease of use while providing more valuable and effective tools in this challenging area of performance management. Thanks for your continued support.

Replied December 2016

Wendy

Financial Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2016

Great product and customer service

This system is very user-friendly both for the administrator and the end -user. There are a few things on our "wish list" of features we would like added, for example, the workflow currently has only 3 steps. We would like to add additional steps. But overall it's a great system and customer service is very quick to respond to questions.

PROS

Very easy to use

CONS

Only having 3 workflow steps

Vendor Response

Thank you Wendy for your kind review. Keeping the system simple and effective is at the core of what we do, that's why we have this simple 3-step process for appraisals. At the same time, we also focus on the needs of our clients and your request to expand that workflow is duly noted. Thanks again for your continued support.

Replied October 2016

kim

Non-Profit Organization Management, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

TCSC Review

PROS

I like customer service and the ease of the product

CONS

There is nothing that I do not like about primalogik

Ann

Non-Profit Organization Management, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Reviews in one place

Having all of our reviews in one platform and no longer using paper.

PROS

Launching the Annual & Stay Reviews that we conduct every 6 months

CONS

Trying to reuse the previous reviews and understanding that the cycle just needs to be another cycle created.

Cindy

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2016

Really strong easy to use software with great support

From my first email the support has been excellent. Very willing to demo the software and to brainstorm ways to meet our needs.

PROS

It's simplicity.

CONS

To achieve this level of ease of use there are tradeoffs. There are a few features I would like to see added and the good news is their team is very transparent with the road map while sticking to their goal of simplicity.

Vendor Response

Thanks Cindy for the nice words. As you mention, simplicity is not easy to get and that's what we strive in all our designs. We want no HR personnel to have to babysit the process or have to read a manual to be able to use Primalogik 360 effectively.

Replied September 2016

Violeta

Management Consulting, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Great tool, easy to use and great customer support

Have had a great experience with the team at Primalogik. Representative has been immensely helpful and always available. As mentioned we use the 360 tool as part of our training program and will continue to do so.

PROS

Easy to use, clean interface and dashboard.

CONS

We used the 360 tool and have had great reviews from our users / participants. The only issue we ran into was in the reporting of the results - minor things like being able to compare a reviewer vs self But we were able to get comparisons

xavier

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2018

Covers everything we need for people reviews

PROS

Customizable forms, employee journal, and dashboard for your to do's. The forms are easy to fill in and save draft for easy managing several reviews.

CONS

Hierarchy and options to follow or rights could be improved. Options for easyly keeping journal of employees would be nice.

Rose

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed August 2013

Primalogik 360.... loved it!

Primalogik 360 was a very useful tool for our organization! It was easy to use and I loved that I could create my own questions. The customer service was quick and efficient and they were very patient with all of my questions. I would highly recommend this company to anyone looking for a 360 on managers or CEO's.

Mustafa Abbas

Verified reviewer

Automotive, 501-1,000 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

Exemplary Business Oriented Performance Tracking Tool

Integration with Google Apps make it more adaptable for sharing.

PROS

Primalogik allows the management to track program performance and analyze its impact by taking on a more hands on approach on being a proactive monitoring and management tool. The ability to tweak and alter tools as per requirement makes it an all encompassing magic lamp to use. Being able to gather all feedback as forms makes it super convenient. other lovely features are -Employee Directory -Automated email reminders -Powerful comparison tools Integration with Google Apps

CONS

Difficulty in changing already integrated/submitted forms makes it annoying

Eric

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

It has been smooth and seemless.

PROS

Ease of use. Simplicity. Organization of company hierarchies and simple lay out that everyone can understand.

CONS

Finding a point to start can be difficult however the pre-made sample templates gives a great way of an idea of where to begin.

Latha

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

I used it infrequently as the person that was setting it up only introduced it to me.

PROS

It seemed simple enough to use and was worth the time put in for the effort that was needed to run the programing.

CONS

It was a very tiered system so when there was an issue there was little that someone under someone else could fix.

Showing 1 - 25 of 78 Reviews