They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web Site are easy to use.

As a Sole Proprietor Certified Public Accountant, I have many small business clients. All my clients use Prime Pay Payroll Service. Prime Pay is very easy to work with. Prime Pay works with me to deal with all payroll issues that happen during each fiscal business year.

Overall it has been nice and simple to use. Nice UI for the most part and it allows company wide announcements for updates and so forth. It's a nice place to house tax documents and benefit information.

It is pretty straight forward in terms of where you need to go to look for certain things. Sign in and you have a menu of the different things you have access to depending on what your HR wants you to see. We can access our tax info and see our personal info. It's really easy to make changes to your information if needed. Clocking in and clocking out is straight forward and if any change requests are needed that is easily doable as well. Requesting time off is very simple and to the point which is always helpful, your balances are readily available.

From time to time it glitches and I can't even log in or if I log in I can't access any other pages except the one that you land on once you log in. At times clocking in lags and it looks like it freezes but then when you refresh or clock in again it logs both clock in/out times. From the admin perspective approving changes at times gets missed or the changes don't get saved properly. It would be nice if for example adding time or making changes, the time will calculate for you, say adding 4.37 hours to 12:17pm to complete an 8 hour shift.

Website is very clunky and impossible for employees to use unless they are using the website. Apps only work for iPhone users and not for androids. Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data.

The implementation team was very responsive.

We went live with SyncHR/Primepay January 1, as of today 8/14, Q1 and Q2 taxes have not been filed properly, and I have not received any responses on how they will be resolved. I send a follow up email weekly, but there have been no updates in 3 months. Implementation went rough and all employees W4 information was uploaded incorrectly, causing problems on employee taxes. Employee direct deposits uploaded incorrectly. The platform was literlly slapped together in hopes that we would find and solve their issues when we went live, instead of giving us the time to test everything ahead of time. 8 months into this project, I am still finding issues where I was told was resolved, but are not. Not a single ticket has been resolved. Worst customer service I've ever experienced.

The team we work with at PrimePay are amazing and very helpful when we have compliance questions or issues in general.

We use PrimePay for all services they offer but majority of our business is with COBRA administration. They make the COBRA event process seamless and handle all communications between the employee/insurance carrier/employer, which means our job is pretty much done once we enter the employee in PrimePays portal

The lag time between an employee electing COBRA coverage with Primepay and Primepay enrolling the employee in COBRA continuation coverage.

ease of use, great support

software is user friendly the implementation was quick, training was well organized, and questions were handled effortlessly

there are no real issues other than reporting of labor dollars by job type broken out to multiple departments with associates that work varied departments