What is Rise?

Rise is a cloud-based human resources (HR) solution that enables organizations to engage employees, manage payroll, manage time and attendance and create customized workflows. Employees can create and manage user profiles to manage vacation schedules, review payroll and claim benefits.

Rise’s reporting features enable business leaders to track employee metrics including attrition rates, engagement levels, payroll, claim utilization reports and return on investments. The solution sends automated reports on employee performance trends, so managers can take corrective action if needed.

Users can opt to increase their number of users supported or add additional HR modules per their requirements. Support is provided through live chat, an online porta...


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Supported Operating System(s):

Web browser (OS agnostic)

71 Reviews of Rise

Average User Ratings

Overall

3.93 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(23)

23

4 stars

(29)

29

3 stars

(12)

12

2 stars

(5)

5

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 71 results

April 2018

Grace from Rangle.io

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Ease to use it and it is all I need

It is easy to process the payroll. Time saver.

Pros

Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful.

Cons

Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID.

Response from Rise

Replied April 2018

Thank you for your feedback, Grace. We are glad to hear that you have been having a good experience with report generation and payroll processing. Thank you for your suggestions on improving our search functionality. Your comments have been forwarded to our product team for consideration. If you have any more feedback that you would like to share, please do not hesitate to get in touch using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

April 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2018

Everything needed for payroll, stellar customer support

Pros

Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

Cons

The main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

Response from Rise

Replied April 2018

Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

April 2018

Pam from GroupHEALTH/DMI/GroupSource/ GroupStrenth & Grandview Advisory Group

Company Size: 201-500 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

We've been using Rise for two years now. Overall the software is user friendly and easy to use.

I just answered this question in the survey!

Pros

The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them. Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.

Cons

We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.

Response from Rise

Replied April 2018

Thank you for your feedback, Pam! It's great to hear that the adhoc payroll process is a breeze, ROEs very quick, and the support staff and chat service are helpful. As a result of your feedback, we've made some changes to our support process: if you receive our answering service after hours, they will inform you that they will pass your message on to us immediately if it is an urgent matter and we will address your concern outside of business hours. We also appreciate your feedback on how to make Rise more user friendly. We take all product feedback from customers into consideration and include it when prioritizing new development and features, with our most commonly requested enhancements taking first priority. We look forward to continue working with you - thanks again for this feedback! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

April 2018

Jenny from Fint.Cloud

Verified Reviewer

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

Excellent value, great responsive support with live chat, terrible interface

Simplicity for small Canadian businesses running payroll.

Pros

The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.

Cons

It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account. Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup.

Response from Rise

Replied April 2018

Hi Jenny, Thank you for taking the time to provide us with this feedback. We're glad that you feel you are getting good value for the services provided and that you would recommend us to other small businesses. Your feedback on the product is valuable and helps us better understand your needs. We are reviewing our payroll software to help streamline the pay run process in future releases and we are also currently building integrations with Quickbooks and Xero. Please feel free to reach out to us anytime if you have more specific comments or suggestions. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

April 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Rise has solved the problem we set out to solve, with good support and a few rough edges

Rise allowed us to formalize and simplify our payroll system, which has been extremely valuable. Having gone to the trouble of getting set up on Rise, the ongoing work to keep our payroll system running is now quite minimal, which means payroll gets done, taxes get remitted, and we can get back to work quickly.

Pros

- Rise has spent a lot of time on onboarding and support, and their support has also typically been quite responsive. - While Rise is a fairly complex system, once we got up to speed, our payroll workflow every month is pretty quick and painless. (I would expect this is the case for most users who have extremely simple payroll requirements) - Rise is free for smaller companies, which is a price that you really can't beat.

Cons

- From time to time it's felt like we were interacting with someone who didn't have a great handle on the nuances of what we were trying to accomplish (particularly when we had questions at tax time), which has resulted in some hiccups around our payroll tax filing. Our support experience has often been quite good, but it's been uneven, depending on who we ended up talking to.

Response from Rise

Replied April 2018

Thank you for your review. We're glad that you've been having a great experience with Rise after going through our onboarding process and working together with our support team, and that our services have helped to formalize and simplify your payroll system. We appreciate your feedback on your experience with our customer service team. Rise's support representatives have been enrolled in ongoing training courses to act upon our commitment to improvement, learning, and providing the best support for our clients that's possible. Thank you again for this feedback and we look forward to continuing to work with you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483