All Rise Reviews

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Michael

Hospital & Health Care, 51 - 200 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Launchpad for something else

User Profile

Kelly

Verified reviewer

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

The product and service are top notch. An integral tool in my cloud-based bookkeeping business

PROS

The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system

CONS

The only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!

Vendor Response

Thank you for your feedback, Kelly! We are glad to hear that you have had a great experience with Rise. We are currently working on an integration with Xero accounting software and hope to release it this summer. Stay tuned for more updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Laura

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Rise Payroll

Overall, I really like Rise and the issues I pointed out are not enough to make me think of switching to another platform.

PROS

Ease of setup and use. Very quick to learn and the support is amazing

CONS

*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.

Reasons for switching to Rise

We wanted to remove the in-house processing of remittances.

Michael

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Stay Away

Very poor and deeply disappointing. Companies like this give the software industry a bad name.

PROS

The promises that were made up from but never materialized.

CONS

Possibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support.

Reason for choosing Rise

We were told there was integration with Netsuite this was actually listed on their website but did not exist. They removed the website reference later. Fortunately we know how to use the Wayback machine. There was no explanation when presented with this information. One of the reasons we chose Rise was that we were told a ATS module would be released shortly - did not arrive in the entire time we used the product.

Reasons for switching to Rise

It seems like Rise provided more functionality.

Vendor Response

Hi Michael, thank you for taking the time to share your feedback. We value your insights in regards to our sales process and our customer service. Please know we have been working hard to help correct and improve our support over the past few months and our entire company is focused on righting the ship to deliver the customer support you deserve and expect. We would love the opportunity to try to make this right, please reach out to me at marketing@risepeople.com so I can follow up directly.

Replied February 2022

Lisa

Recreational Facilities and Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

LHynes

Very easy to work with, highly recommend to other companies

PROS

Very user friendly, support is very helpful

CONS

Couldn't change multiple user wages at one time had to do them individually.

Reasons for switching to Rise

Use Rise at another company and really did not like Cerdian when I starting working here so got the owner to switch over.

Murray

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Works Great for Payroll

Getting the Original companies setup. Simple, not complex, great support.

PROS

Ease of use and Customer support. .......

CONS

So far everything has exceeded my expectations.

Reason for choosing Rise

Customer support.

Reasons for switching to Rise

ADP had no support. Extremely difficult program to implement and use. Errors continued on well past 3 months after implementation.

Vendor Response

Hi Murray, thanks for your review. We're happy to hear that Rise is exceeding your expectation by making Payroll easier for you!

Replied March 2022

Anonymous

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

Everything needed for payroll, stellar customer support

PROS

Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

CONS

The main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

Vendor Response

Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Sue

Religious Institutions, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2023

Rise is worth your consideration

Our experience with Rise hase been positive overall. Getting support via email or chat is sometimes frustrating but issues/difficulties are always addressed in a timely manner and followed up.

PROS

We use direct deposit payroll and have Rise pay our deduction payments to CRA.It is fairly straightforward to set up pension and benefit aspects of payroll.

CONS

It would be worth your while to find someone with payroll experience when fiest setting up your payroll. Customer Support is helpful but you will need to understand some payroll specific language.

Reason for choosing Rise

We qualified for the free version of Rise so decided to give it a try.

Reasons for switching to Rise

Cost, ease of use.

Catherine

Non-Profit Organization Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

RISE are incredibly customer focused. They spent a lot of time getting to know us and our needs.

It moved our manual processes to automated for absence tracking, employee file management and access which made we could focus internally on more strategic objectives and allowed us to provide improved customer service to our staff.

PROS

Ease of interface for employees including employee photos. Ability to track all types of absence. Able to upload employee documents to their employee file which they can access online 24/7 access.

CONS

Some initial issues with Quebec set up in relation to payroll and benefits which involved our finance staff having to do a lot of work manually which was not anticipated. This has now been resolved.

Vendor Response

Thank you for your review, Catherine. We're so pleased to hear that Rise helped improve customer service to your staff and free up more of your time so you could focus more on strategic objectives. We also want to apologize for any issues related to the Quebec set up that may have caused you more manual work. We would very much appreciate any more feedback or comments you may have in future. Please feel free to reach out to us anytime using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Sue

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2018

product has improved over the last year or so. Good custom reporting options.

PROS

like the access to the data so we can run our own customized reports Remittances and T4 all taken care of Better now than in the past. At the beginning it felt like we were beta testing. Customer support staff seem more knowledgeable now Good follow through when we do have a problem or question

CONS

unexplainable glitches (ie accrued vacation pay missing for some employees on one run) Some Rise standard reports don't seem to include info needed to match the report name Lose the titles when scrolling down a page of employees. If there was a way to "freeze panes" it would be very helpful.

Vendor Response

Thank you Sue, we really appreciate your feedback! It's great that you like the full access to your data so you can run customized reports and that you feel Rise's software and support have been improving. Your feedback on the product is very helpful to us. We review all of our customers' feedback regularly and prioritize development based on commonly requested enhancements. Thank you again for your insight and we look forward to continuing to work with you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Elizabeth

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Rise is an effective payroll software. I love the ease of being able to work on it from anywhere.

PROS

The product is value for money. Less paper work. The software is easy to access from anywhere. Very simple to use. Love the ease of understanding the reports.

CONS

The customer service could be better. Speed of reply or resolving issues could be faster. Could offer additional training to maximize usage.

Vendor Response

Thank you for your feedback, Elizabeth. It is great to hear your thoughts on our product and service! We are currently answering all customer enquiries within 48 hours and all client service representatives are enrolled in ongoing training to help us continually improve our services. Please let us know if we are not getting back to you within this time frame and if you have any other additional comments or feedback that could help us improve. Also, Rise offers complementary training for our clients and we would be happy to book additional training for you anytime to help maximize usage. Feel free to get in touch anytime - thanks! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Katrina

Wine and Spirits, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2022

Room for Improvement

RISE has taken away alot of manual tracking and spreadsheets so it saves time for the HR team and managers with admin tasks. Employees are more in control of their information, and can make changes/requests very easily. The tech team seems to move a bit slow, and not sure if its due to lack of staff or a high number of service tickets, but it can be a bit frustrating waiting for a resolution for 7-15 business days.

PROS

I like that it is a whole program, meaning admins and employees can go to one spot to get information, and you do not have to deal with multiple platforms and programs. The KB articles are wonderful resources to use to solve problems/issues without having to send in a ticket. However there is still room for improvement, with the functionality of the the various modules speaking to each other. Also needs some simple fixes, like the calendar having a choose the date instead of scrolling month by month; but overall its a great program.

CONS

The reporting feature within payroll is very complicated, hard to pull data that we need so we end up having to create our own reports. Some of the modules do not speak to each other; changing a start date doesnt flow over the compensation start dates, onboarding defaults to work email and phone number when should go to personal; calendars are tedious as you cant choose a date, but need to scroll month by month. Its definitely a work in progress with areas to improve quite easily.

Reasons for switching to Rise

Pay at work was only a payroll program, and we needed a full HRIS. It ultimately came down to cost and what RISE was doing for future releases of programs, like performance management and onboarding that really got us excited.

Mike

Investment Management, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2018

They had potential, but proved to be very poor at what they claim to be great at

I didn't, I only received more costs.

PROS

I like the platform, it was easy to use and very convenient from anywhere I happened to be. Making changes to payroll on the fly was fairly easy and having support there gave the appearance of having a professional helping along the way.

CONS

The biggest complaint I have with Rise is that the software itself worked great, but the team behind the software is unfortunately incompetent. There are plenty of staff available to help, but none have the correct training or experience to actually help employers make decisions. On top of that when a mistake is made on their end they do not take ownership of it because "a company this size is unable to absorb a loss like that" is what I was told by the CEO. The blunders made by Rise ended up costing my company a five figure fine with CRA because they were not able to follow properly sent instructions on their intake forms. I have no problems with a smaller company needing to make mistakes in order to learn, but unless you're willing to own those mistakes, learn from them and then improve your systems you will never be sure you do not fall into those same mistakes again. Ultimately we left Rise as staying with a company that treats their clients poorly does not make sense. The costs may be higher with other larger companies, but I can assure you it is money well spent, avoid Rise at all costs.

Vendor Response

Thank you for your candor in your review of Rise. We're glad that you liked the platform and found it very convenient to use. To clarify, we've ensured that our client service team is PCP certified in order to provide the best possible payroll support to our clients. Unfortunately the review below is not an accurate reflection of the situation. The mistake was not made on our end and we made every effort to ensure that we provided the best support possible throughout this process. We value you as a client and would have very much liked the opportunity to continue our service for you.

Replied November 2018

Gabriel

Non-Profit Organization Management, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2017

Really easy to use payroll system with extremely flexible reporting

Reports that work for our workflows and needs. Time for payroll, cost and ease of use has been substantially reduced.

PROS

The user interface is really easy to read and interact with. The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream. Customer service is good, with a chat feature on any page. Relatively affordable

CONS

Reporting engine is a little slow with slow load times. They are working on a direct integration with NetSuite for years now, still waiting for this feature.

Vendor Response

Hi Gabriel, Thank you so much for the wonderful review! We're so happy to hear you love Rise and that you find it easy to use. It's great to hear your feedback about NetSuite and the reporting engine's load time. We will be sure to raise your concerns with our development team. The fact that you said, "The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream" is our dream come true, so thanks so much for that! We can't wait to continue rolling out new and improved features for you and our other clients. If you have any questions at all, please feel free to get in touch with our Client Services Team at support@risepeople.com. All the very best, The Rise People Team

Replied October 2017

Enrico

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2018

System is easy to use but there is a lot of manual inputting.

PROS

Using Rises software for smaller business is very cost effective. Once the system is set up properly it is very easy to use and have reports made. As long as you are accurate the automated system completes everything you need.

CONS

If things aren't set up properly it is a pain to work with. There a few times where you cannot access the system but after an hour, the system is back. If you have a larger company it isn't time effective to use as there are many inputs that you must do manually.

Vendor Response

Thank you for your feedback, Enrico. We appreciate hearing your thoughts and are glad that you are now finding the system easy to use. Rise provides the ability to import inputs, outline formulas to help calculate outputs, and enter default values per employee, department, or company. Our client service team would love to help you automate this, so please feel free to get in touch using the contact details below. Also, please let us know if you ever experience downtime so we can investigate immediately. Thanks! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Pauline

Retail, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2018

I love the emailing of pay statements and T Slips!

Easy of use, can be done anywhere and the email of the pay statements. The payroll is great for any size company, big or small.

PROS

The software is accessible from any device you use, it's easy to use and I love the emailing of pay statements and t slips. I also like the ease of the payroll input screen, adding or changing employees, etc.

CONS

I don't really have any cons other than the reports as they can be difficult to create. I also find it frustrating at times if Rise does not communicate software changes that affect the user but that isn't often.

Vendor Response

Thank you for your review, Pauline. We're delighted to hear that you've found our software to be easy and accessible to use. We appreciate your feedback on how we can improve with our reporting feature and with our communication of software updates. Should you have other recommendations for us, please feel free to connect with our client service team through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Michelle

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Great system that has everything

PROS

It was so easy to implement and use and continues to update with new features.

CONS

There are always quirks but Rise does a good job of fixing bugs and taking feedback for new features.

Ado

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2018

Just simple, no complications at all

PROS

Their PR system is simple and user friendly. It saves a lot of my time when I finalize my employees' payrolls and year-end for their T4s.

CONS

When I need their support to change my PR configurations or have some questions, they are very helpful most of times but sometimes totally not helpful. Depends on to whom you speak...

Vendor Response

Thank you for your review, Ado. We're glad to hear that you've found our software to be simple, user friendly, and time saving when it comes to your payroll processes. We appreciate your feedback on your experience with our client services team. Rise's support representatives have been enrolled in ongoing training courses to act upon our commitment to improvement and providing the best support for our clients possible. We value your feedback and look forward to continuing our support for you in future. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Mike

Food & Beverages, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2022

Great Payroll for small business

PROS

Ease of use. Submitting payroll is simple and can be done in under 10 minutes for my small business. Saves me hours each week.

CONS

Last minute issues (just before payroll must be submitted) and getting a hold of customer service to correct can sometimes be tough. But customers service has improved quite a bit in the last little while.

Reason for choosing Rise

Cost

Cecilia

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2018

The software is very user friendly. Customer service is friendly. Value for the money. Recommended

PROS

The product is user friendly. Their is a chat line so you can solve problems quickly. Most of all, it is value for the money and you don't have to go into the office to access this. You can use this from any location.

CONS

Minimal training was provided. Added features should be considered and cost could be bundled. The software is not at 100%. Few tweaks to fix problems are needed.

Vendor Response

Thank you for your review, Cecilia. We're pleased to hear that you've had a great experience with our client service team. We'd love to hear more about your feedback and your suggestions for improvements to our software. Please feel free to reach out to us through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

carla

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2018

In the past I had a direct contact for customer support which was excellent! Disappointed in change

PROS

Software is easy to use, and accessible as long as there is an internet connection. Shows multiple companies on the same profile, which makes it easy to approve for multiple companies

CONS

The process is very manual for T4s, would be great to have this as a more automated process. I really liked having a point of contact who handled a lot of the issues I had in the past. Not having a direct line has resulted in inconsistent responses and delayed response times. Considering the price per employee I would expect more service.

Vendor Response

Thank you for your review, Carla. We are happy to hear that you¿ve found our software to be easy and accessible to use. Our team is working on continual improvements to automating our processes. We would be more than happy to work directly with you on addressing any questions or issues you have. Please feel free to get in touch with our client service team using the contact information provided below - we are committed to providing you with the personalized and dedicated service you need. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Jeremy

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2018

We've used it for several years and it hasn't improved.

PROS

I like that it's a local company. I liked them better when they were more focussed on payroll. They seem focused on brokering benefits now.

CONS

The web interface is clunky, slow, and difficult to work with. The same things have been broken for years, so for some functionality you need to contact support, which takes ages.

Vendor Response

Thank you for your feedback, Jeremy. Our client services team would love to hear more about your experience and concerns with Rise. We have a commitment to respond to client requests within 48 hours, however if we are not meeting your expectations we want to know. Please feel free to reach out to us using the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Kimberly

Computer & Network Security, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed April 2018

Awful! They have no clue about Ontario payroll laws. Constant mistakes!

None!

PROS

I can honestly say the only positive thing is the customer support team. Other then that this is one of the worst payroll providers I have dealt with in my 23 year career as a Payroll Manager. We will be leaving in the new year and going to another provider

CONS

Over all service is not impressive. Software is absolutely obsolete!

Vendor Response

Thank you for your feedback, Kimberly. We are sorry to hear about your experience with Rise. We value your feedback and invite you to contact us with any specific comments you¿d like to share using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Diana

Restaurants, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Rise is the best payroll software

Everything is easy. People are friendly and helpful!

PROS

Ease to use. Unlike other payroll software, processing payroll thru Rise is easy and smooth. Nothing is tricky.

CONS

when employee takes vacation, I wish the vacation hours are automatically deducted from the regular hours.

Reasons for switching to Rise

To save money and time and be professional!

Melanie

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

For the most part it is easy to use. However, there was quite a learning for me to get there.

PROS

How quickly I can process my payroll. I can get the whole thing done in less than 15 mins. I also don't they offer very patient and clear customer service.

CONS

I would like a heads up when I need to submit an early payroll (eg Christmas) I got a notice my payroll was about to be late(causing me to panic) but no notice I needed to submit early.

Vendor Response

Thank you for your feedback, Melanie. We're happy to hear that our services have helped you to increase the ease and efficiency of your payroll processes. We apologize for the confusion you previously encountered with our early payroll notification. Our team is committed to ensuring our customers are provided with full support in their payroll processing, which includes ensuring that we continue to provide proper notifications in advance. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Showing 1 - 25 of 125 Reviews