SCOUT has revolutionised the way we handle recruitment at Gympie Regional Council. All information about a job or candidate, including Authorities to Recruit, can be handled or stored in the one system. Being cloud based means it is easily accessed off-site, and I am finding that my line managers across Council, including depot Managers are using it regularly and using it well. It has a clean and easy to look at interface, and it is extremely intuitive. I love it!

I like the fact that every piece of documentation regarding a candidate or a job can be stored in the system. This mitigates risk for Council from an adverse action perspective. I also like the ease of use, and the intuitive way the program operates.

I'd like to see some way of better managing a Talent Pool candidate list. Also, currently there is now way to directly link and Approval form to a job ad without saving it outside SCOUT and then attaching the form to the job ad as an attachment. This process is Ok as a work-around, but with all the intuitive functions of SCOUT, I would have though this could easily be achieved.

Ease of use, timely communication with applicants, SMS functionality, significantly lower need for printing, better and faster responses from interview panel members as they can do a lot of the preparation remotely. Huge reduction in admin. One stop repository for record keeping.

I have been working with Scout for several years now. At my former Council I was involved in the initial purchase, set up and implementation and I have to say it proved to be a huge asset for us when working through the heavy administration that a merger brings. Since moving to Richmond Valley Council as their Human Resources Coordinator, I have been able to train up staff quickly due to the system being so user friendly and the support almost instant. It has assisted greatly in moving from a paper based recruitment system to an almost paperless one. As a contemporary organisation focused on utilising technology to its full potential, we particularly like the SMS function and the ease of which jobs can be posted to external sites. Jobs are easy to clone which cuts down greatly on admin time and new jobs are easy to set up. Customer service agents are real asset. They are knowledgeable, friendly and remains very calm in all situations - a quality much appreciated! He has recommended valuable improvements and responded to feedback. I have used Alex for face to face training and can highly recommend him.

The entity structure although we are working closely with Scout to improve the set up. Visibility of template when sending event invites could also be an improvement.

Simplicity. It is easy to use and easy to teach. There isn't irrelevant information like many other programs require.

Tagging function can be improved to optimise use of data, so that you can search past applicants based on their skills.

The use of the Scout Talent system is a large part of my job and I enjoy getting to work with it everyday. I find the system easy to navigate and make good use of features like emailing, sms, candidate statuses and ranking.

We gain massive benefit from our SMS feature but at the feature doesn't currently allow candidates to respond to our messages using SMS.

Without SCOUT, I wouldn't be able to manage our candidates - simple as that.

Simple interface, really effective reporting system which is great for exporting candidates. Fantastic support.

Increased email marketing functionality would be fantastic. To be able to build talent pools and then place them on simple, automated long term nurture journeys could make a real difference.