Shiftboard is a cloud-based scheduling and workforce management solution that is suitable for businesses of any size that employ an hourly or shift-based workforce. Key features include employee management, scheduling, timekeeping, applicant tracking and onboarding.
Shiftboard enables HR personnel to manage any number and type of employees including full-time, part-time, contract, project-based, hourly, remote and volunteer. The solution includes five timekeeping options—including mobile app, QR code and call-in—to support on-site or remote staffing. When remote staff checks in through their mobile device, their location can be retrieved through location tracking.
Shiftboard’s scheduling feature allows users to organize PTO requests, swap shifts and search for qualified subs. The solution manages all staff information including certifications, skills and performance ratings. Users can also send notifications and messages through email or text straight from the solution.
Chris from ALTA IT Services
Specialty: Staffing Agency
Employees number: 201-500 employees
This tool was pretty easy to learn and teach some of my team members how to use. Easy for our users to navigate through.
Update for Shiftboard could have come quicker. There was some information you would need to input that always wasnt easy to obtain.
Cassandra from Sundance
Specialty: Arts & Cultural
I like that it automatically tallies hours for you
I wish there was an expanded calendar view; it's sometimes a little tricky to see details about your shifts from the overall monthly representation.
If you need to allow people to sign up for shifts on their own and keep track of their own hours, and have a system in place that can verify whether someone has done those things, Shiftboard is good.
Stan from Bend Film
The product is easy to use and has suitable functionality.
There is a lot of upfront overhead before we can get to designating shifts.
I would think through how many users you are going to have and determine if you want to support all of them signing in.
Justin from Vistacom Inc
They work with us to provide a robust and scalable solution that meets our needs.
They could be more proactive with updates and contact information.
Be patient and look through as many different vendors and support contracts as possible to determine your best solution.
Golda from Golda Michelson
Specialty: Human Services
It was easy to navigate and to use. I could then signup for what I wanted.
I liked itãthere was nothing that I did not like about it.
Just try it out and see if it serves your purpose for your business.
COLLEEN from RZW
Employees number: 2-10 employees
It was quick and easy to set up, great software for scheduling
I had nothing that I disliked about this software
Harry from University at Buffalo
Employees number: 11-50 employees
Vast improvement over our old system. And I like that different supervisors can change things.
I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.
The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.
This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.
I don't have anything negative to say! It's worked great for us for a long time.
Great sales people. Mediocre developers, and limited support.
The idea of what it could be. Highly powerful, flexible, and fully supported.
That a lot of it is very buggy. It doesn't do things that were advertised. And isn't nearly as flexible as advertised.
Sergio Eduardo from Transpais
Employees number: 1,001-5,000 employees
It is such a powerful solution to scheduling/program needs, way better than lots of spreadsheets.
Steep learning curve, and I believe that a little polishing on the interface would be really good.
Meagan from ParkWhiz
Employees number: 51-200 employees
Shiftboard has everything we ever needed in WFM. the demand planner was the make or break for us as we are a contractor-remote-based workforce and volume/staffing needs change by the hour and by the day. incredibly detailed employee profiles, teams, locations, about 17 different ways to create shifts and fairly robust reports, plus a clockin/clockout functionality and mobile site
it's not a clear UI and sadly not very intutitive. you'll eventually find what you need as, like i said, the tool is very robust, just that many tasks take way more clicks and navigation than one would expect or deem necessary.
Luke from Rockcastle
Employees number: 501-1,000 employees
Really makes it easy for people to see open shifts and pick up extra OT. It is a one stop shop that the whole department can use.
This is easy to use and the user interface is set up so that anyone (even those with minimal computer experience) can use it.
To be honest, I have used several solutions/apps like Shiftboard and Shiftboard outperforms the rest. The only Con is that I wish I had picked this sooner.
Allows us to easily rota 500+ staff members
Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.
The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.
Has been running for around 5 years now with no significant issues in that time, so again really impressive.
The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.
Nicole from Grove City Optical
It has brought the concept of multiple systems to one place, eliminating the need for more than one program.
It is hard to get used to, and the set up is tricky. It's a lot of trial and error to get things set up the way you want them to but customer service is great at answering questions.
Chet from Education At Work
Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.
The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.
Melita from City School Of Decatur
It's easily friendly,and it's awesome product to use for your schelling. Our bus driver love this product as well. They are able to check the field trip without going on the computer at home or in the office. They all have downloaded the app to their phone, which has become such a joy for them as well as for myself.
Not enough color on the calendar. I would love to have a least one more color the calendar. But its not a deal breaker for me not to use the software.
Charles from SXSW
Easy for organizing a crew and assigning volunteers to shifts
It is pretty easy to schedule shifts for our crew. I like the reports we can run to check hours for volunteers.
I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning.
I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail.
Harry from University at Buffalo
Employees number: 5,001-10,000 employees
As an employee, it's easy to find what shifts I am assigned to. And asking for time off works easily as well.
Hard to figure out all the different user setting. And I have to reset all the filters when logged out.
We were able to schedule staff easily for events. We also received less email for shift signups ever since we switched to shiftboard.
I like how you can contact support with ease and the speed at which support gets back to you. I also like the interface. It is interactive and the colors make using shiftboard easy and enjoyable.
I do not like how one has to contact site manager to make certain changes on shiftboard. It almost limits the actions and changes I can make, as a manager.
Patricia from St Bernards Medical Center
Employees number: 1,001-5,000 employees
Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.
Creating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.
Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.
Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).
Arlene from BIFF
Volunteers are easy to manage. Communications and schedules are all in one place. Volunteer schedules are easily accessible to volunteers and managers.
We utilize multiple teams. It can be difficult to maneuver between teams volunteers have a difficult time understanding how the can sign up.
Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.
It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).
The team at Shiftboard has been very responsive to our requests and needs, which is very important.
Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!
It has a steep learning curve, so be prepared to practice, experiment, and be trained.
They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.
I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.
I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.
Heather from Medical Device Company
Easy tracking, broadcasting, reporting, and sign ups.
The functionality is very adaptable. Customer Service is great to work with and quickly answers questions and concerns.
There are reports that would be helpful but after mentioning almost every other month for the past year they are on the road map. There were some issues with the app that were frustrating to users but have been corrected.