All ScheduleFlex Reviews
1-25 of 238 Reviews
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Brenda
Verified reviewer
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2017
Shiftboard is great! It has really helped my ability to organize and recruit volunteers.
I like the various ways you can use the software. It is also fairly simple on the front end, so users can figure it out fairly quickly. I also like the time keeping feature.
CONSThe back end can be a little confusing, as in trying to pull reports and the fact that you can't add more than one team to a shift is limiting. Also the timeclock feature is great but I wish it wouldn't be based on numerical values and instead on names.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Online rotas made easy
Allows us to easily rota 500+ staff members
PROSProducing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive. The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it. Has been running for around 5 years now with no significant issues in that time, so again really impressive.
CONSThe reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.
Jeff
Security and Investigations, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2016
Bad Bad Service
The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.
PROSIt's cheap.
CONSComplicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.
Vendor Response
Hi Jeff ¿ Thank you for your message. We regret the difficulties you experienced and that the system workarounds we provided did not support the overtime prevention process, as you would have expected. Our billing department has confirmed that you did receive a full refund, as it is never our intention to misrepresent the capabilities of our product. We greatly appreciated the opportunity to work with you and hope that as our product evolves we might be able to better support you in the future. Please reach out if there is anything else we can do. Thank you.
Replied July 2016
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Shiftboard has a steep learning curve, but is an incredibly powerful tool
Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.
PROSIt has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.). The team at Shiftboard has been very responsive to our requests and needs, which is very important. Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!
CONSIt has a steep learning curve, so be prepared to practice, experiment, and be trained. They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming. I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place. I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
A near perfect site for coordinating shifts and people
A flawless solution for matching volunteers to gigs! I can count on Shiftboard to work everytime, to sign up for shifts, remind me of shifts, give me credit for the shifts I've completed, and to cancel when I have to.
PROSIn my experience, it is the best software for letting people sign up for shifts and for the venue to reach out for volunteers. I have been using it as a volunteer for about three years and have never encountered a glitch. It is extremely versatile and robust. It's easy to assign people to different teams and levels (regular team and gold team for VIP volunteers, for example).
CONSIf I have to answer what I like least, I'd say it's that there is a bit of learning curve to discover all of the features it makes possible. But that's mostly because it will do so much more than the basic.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Shiftboard transformed our organization's personnel scheduling system!
Ease of scheduling staff, ease of signing up for shifts by employees, organization of shift calendar that is accessible to all employees
PROSOnce you have a chance to work with it, it makes staffing a breeze. The customer service is fantastic and receptive to all questions. Our multi-generational personnel can all participate in the scheduling process, and different positions have access to different levels of involvement within that process. Prior to the adoption of Shiftboard for our organization, we used pen and paper to have over 100 employees sign up for various shifts. If pencil was used, staff would sometimes erase someone's shift and sign up in their place. It was a mess. Now everyone can plan their schedules from the comfort of their own home.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Staffing Made Easy Peasy Lemon Squeezy
I am using Shiftboard to see the shift that I'll be working on for the week. No need to bother the higher ups. Plus in cases of having open shifts because someone has to be out, we get to fill them immediately.
PROSI love the fact that I can send a broadcast to my team members to let them know that an upcoming shift needs coverage. Plus, it is so easy to maneuver!
CONSThe interface is kind of a bit confusing. It takes a little of getting used to it before you can fully enjoy the features that it offers.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Great experience! Love Shiftboard!
I am the Volunteer Coordinator for a local dog rescue group and we use Shiftboard to sign up our volunteers for events. The site is super easy to use and any issues are addressed immediately via their great customer service team
CONSOne minor issue I have is with formatting outgoing broadcast messages. I am unable to properly space my messages and unable to attach photos which would be a big plus!
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Shiftboard for Volunteers
Shiftboard makes it easy for us to schedule our dozens of volunteers, track hours, and ensure shifts are covered. We have over 100 active volunteers and host events nearly every day of the year. We'd never keep track of them all without Shiftboard! Plus, downloading our monthly data for analysis is easy.
CONSThe setup could be cleaner and takes some getting used to.
Trina
Verified reviewer
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
We use shift board to allow our agent to chose their hours.
I like how easy it is to use and its easy to teach other how to use it as well. I teach new users each week how to use shift board.
CONSI would suggest adding a running timer to either the top right or left side of the screen, that way we dont have to stop scheduling to see how many hours we have confirmed. With a running timer it would just showyou that you have already scheduled 30 hours. Just an idea.
Rick
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Review from Woodson YMCA
I can't speak enough about Shiftboard and the amount of time and energy that the software has saved myself and other managers. I have no qualms about promoting the product to other departments and facilities.
PROSI love how the product is able to track certifications. The trade board function has saves me a lot of time and energy. The document function and linking of certification to profile type has also saves time and paper. I really like that I can now create a schedule and not publish it until I am finished. Schedules we create are often in motion until publication. I like that staff are no longer receiving messages until the schedule is completed.
CONSTo send a message to team members I can either send to 1 or broadcast to all. It would be nice if there was the ability do a check box of multiple members to whom the message could be sent. That way those who we know are neither available or in need of the information will get the message.
Lowanda
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Pupil Transportation
In pupil transportation, for drivers to accept and decline trips was manually done and shift board solved the problem. Making the hours even across the driver's pool was also difficult and shift board solved that problem. The system is great for transportation because of all of the features it has. The customer service has also improved a great deal since we have had the service. I would like the clock-in/ out and reports feature to improve. The great thing is we were still able to use the timeclock feature.
PROSThe shifts are easy to add and assign. It also calculates the total of hours.
CONSThe decline does not change colors. The clock in and out feature calculations can be confusing instead of being very simple.
Gregory
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2017
Very easy to use. Nice system
Having everything time stamped so there is no more he said/she said.
PROSShiftboard is so easy to set up shifts and change them is necessary as the need arises. This makes scheduling a breeze.
CONSWish is had a location exclusion feature so that if there was one location I did not want to schedule for but needed to see all the others it would make my job even simpler. Also it would be nice to see a sort done by length of shifts so that scheduling would not violate any union rules. It is a little clunky to be toggling between locations to find the longest hours for staff when I have couple of hundred shifts to fill.
Robert
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Major Advantage
I have used Shiftboard for 3 years and it has transformed my business. We are able to give staff the luxury of choosing their own shifts. When anyone asks what time is this or that. I can simply point them to shiftboard. This has helped me retain people, keep people happy and recruit better people. Before shiftboard we struggled to keep everyone up to date on late news and updates. Shiftboard allows me to categorize our teams and make specific announcements to them. I can also run reports, send texts and so much more.
PROSFlexibility, customization
CONSHaving to email support to make changes to my "on boarding" page.
Brenda
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2017
I truly enjoy the software. It makes the self-scheduling process very easy.
I am able to schedule myself and view my schedule on the go.
PROSI love that I am able to see it on the go on the application. I also love that is up to the minute. If an employee modifies their schedule you can see it in real time (after updating.) You are also able to trade shifts without asking anyone.
CONSI would prefer having an option to remove some of the departments while I am scheduling myself for my department. It would simplify the process and speed it up for me.
Heather
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
So far, I have had no issues with the Shiftboard software or technical support.
I like that it is easy to use and that I can schedule my staff in multiple locations easily. It is also nice that I can set a store up with a schedule one year at at a time so that all my staff has to do is choose who is working.
CONSI wish that if I need to delete someone's shift that I can do it from the shared view. It is time consuming to have to go back to shift view to delete and then back to shared view so that I can print off a copy.
Mike
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Much easier after I learned on my mistakes
Convenience speed ease record of what you have and also record what is available makes it easier to look at calendar and complete choices
CONSQuestionnaires that require so many words to explain Pros or cons seems Antiquated and unnecessary can't think of anything about it i really is distasteful for me so with that I will end this review if I finally have enough characters and words to complete it I sincerely hope so
Shari
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2022
Shiftboard Review
I love that I can go in and schedule my own hours and put up commits on the tradeboard if they cannot be honored. I also like that I can go into the tradeboard section and take commits if I want to work them at any time of day.
CONSI do not like that it sometimes goes under maintenance and does not allow me or sometimes others to set hours or take commits for a long period of time. That is not convenient for business owners or independent contractors when they are trying to grow their invoicing and their businesses.
Bill
Events Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2017
Having used Shiftboard as a manager for several years I find both good and poor qualities throughout
it is a better system than what we used before.
PROSThe members access to pick up open shifts is great. The ability to reach a large number of members with messages is good, the time off page is useful for sorting requests.
CONSThe individual members calendar interface is clumsy. Frequently iCal users do not get timely updates requiring changes in the schedule to be pushed out manually. This makes for extra work for our schedulers.
Donley
Law Enforcement, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
Shiftboard has streamlined our scheduling process, saving us a significant amount of time.
A significant reduction in the time and effort needed to get the necessary information to the right people and get their response to schedule events.
PROSThe quick and easy notification and access to those using it has made the scheduling process a much less cumbersome process.
CONSEditing events and personnel working these events can be a little tricky at times. The learning curve for this was a little linger than anticipated.
Patti
Pharmaceuticals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Great So Far !
I used to use Shiftboard on a daily basis, then my position changed and I used it once a month or so. I will be using it on a daily basis again soon, so I have been getting familiar with it once again. Love how easy it is to maneuver through. More functions than I will use (right now) but good they are there if needed. I called customer service a few times in the past. ALWAYS fast friendly and ready to help in any way. Looking forward to digging back in and trying all of the features!
PROSVery user-friendly
CONSI have not found any cons.
Randy
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2016
Overall a good program
It does work well. I like the bulk upload feature. I didn't find the app for the phone helpful. They still have not corrected the fact that every time I update or go back and forth between weeks, why the order that the people are displayed changes.
PROSThe flexibility of views. The ease of changing and adding shifts
CONSThe fact that it changes the order that the people are in every time it reloads or changes weeks
John
Public Safety, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
Has worked great for our needs.
I don't have to man a white board in an office with the monthly shifts on it. I get very few phone calls from firemen with issues. When I do it is usually there error.
PROSEasy to sign up or cancel shifts. Easy access from computer, phone, tablet, etc. As an administrator I have had little problems.
CONSWish people could "not" be able to sign-up after shift starts or not after the shift was an hour old. Be sides accidents sometimes people will sign-up for a shift after it was over and they didn't really do the shift.
Peter
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2019
Works Great For My Small Business
I am virtually running my business from this platform. Without captains to run my charter boats, I clearly have no running business so this allows me to essentially complete the hardest task of my day to day operation.
PROSI run a fleet of charter boats and I have 15 captains that run the boats for charters. ShiftBoard allows me to organize everyone for upcoming trips without being in the same place. I can post what I need and who I need it from and can get responses from available captains no matter where they are. This has allowed me to almost run my business virtually from anywhere while accomplishing the most difficult tasks of this business type which is staffing.
CONSI think that the calendar view can be a little more organized but once you get used to what you are looking for it becomes second nature. Overall this software has beat out the competition scheduling software by far in my opinion as I have used other options on the market that directly compete with this platform.
Patricia
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Shiftboard was very easy to use as a manager and a staff member.
Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.
CONSCreating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.