All SmartRecruiters Reviews
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April
Civic & Social Organization, 201 - 500 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed May 2022
Smart Recruiters
Stephanie
Verified reviewer
Publishing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
This ATS has streamlined our recruiting process and allowed us to manage everything in one place
More efficient process and less time spent having to account for data and manage a spreadsheet of candidates.
PROSIt's very user-friendly and has a social media look and feel to it so most people can relate to the functionality.
CONSWhen I export certain reports into excel, they don't always come out clean and I have to do a lot of deleted and un-merging of cells, but once I get that done, the data is very useful.
Rachel
Hospital & Health Care, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Highly Recommend SmartRecruiters!
Using SmartRecruiters was a great experience considering how easy it was to use, and it was easy for other departments to be engaged using this platform. We recently transitioned into a different recruiting software due to an acquisition, but our team still continues to rave about how awesome SmartRecruiters was to use!
PROSThe best part about using SmartRecruiters is that it had a smooth layout that was appealing to use! My team always had great customer service, it was very user-friendly.
CONSSometimes the webpage would be down, which caused issues for applicants applying, but typically this issue was resolved fairly quickly.
Reasons for switching to SmartRecruiters
Our organization was essentially acquired and we had to adopt to the other organization's recruiting software.
Vincent
Wholesale, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2020
Little to no support
It appears easy to use on the surface, and in comparison to other ATS', it isn't so bad in that regard. Customer support is rather quick to answer.
CONSSponsored jobs on Indeed are no longer supported by SmartRecruiters. This is a pretty big deal. This means resumes for thos job ads do not land in the ATS, statistics are therefore skewed, all of which defeats the purpose of having an ATS. No one at SmartRecruiters bothered informing their customers. No one at SmartRecruiters or Indeed wants to fix this issue. You can only save one job ad as a template, so if you post the same job in multiple languages, this process isn't automated and so is a bit lengthy. Customer support is also only done via e-mail. Watch out for the fine print in their pricing structure. It isn't as was discussed during our negotiation.
Reason for choosing SmartRecruiters
It is bilingual, and their price was hard to beat.
Reasons for switching to SmartRecruiters
At the time, iCIMS was advertized as a bilingual platform. Turns out it wasn't.
Anonymous
10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
GREAT tool!
Honestly its great ! exactly what we needed with all the features we were looking for !
PROSWe've left Workday Recruiting for SmartRecruiter (linked to Workday) and it solves all of the issues we were having with the other system. Nothing bad to say its great !
CONSI honestly am having a hard time to say something i like the "least". The only thing, its SUPER minimal, I would say when posting you need to "add to cart" where you're going to post ? I find that odd.
Reasons for switching to SmartRecruiters
Workday recruiting wasn't offering everything that we needed
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Excellence, always upgrades, meets my needs
SmartRecruiters worked exceptionally well for our company and our needs. As a newly created HR department, SmartRecruiters was able to help us become more efficient in hiring and tracking our applicants--while remaining user-friendly and effective.
PROSI am able to work as the only recruiter for our 160 EE company. Without it, we would not have been able to provide the high level of satisfaction to our candidates and new hires.
CONSNot very Canadian friendly for extras such as paid postings, assessment tools, screening. Would like better onboarding. Can be a bit frustrating for candidates
Kelly
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great software!
Great experience!
PROSIntuitive and easy to use ATS with great analytics and reporting features!
CONSCost is a bit high for the platform if you have a smaller agency/team.
Reason for choosing SmartRecruiters
Cost
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
SmartRecruiters helps us stay organized and keep up on all of the applicants.
Being able to rate the candidates and leave notes in the scorecard. We show all of our hiring managers and interviewers the scorecard feature, and have them leave detailed notes after interviews so we can more easily compare candidates.
CONSThe employee referral feature is not always accurate when it shows "employee". We will get people that apply and it says "employee" next to their name, but they were not actually a referral, so we do not use that feature.
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed March 2019
Free Version - can get the job done
This is not the most robust option, but if you are a recruiter/HR manager with a very limited budget, this allows you to do all the basic functions that any other ATS would do for you. I believe companies with fewer than 200 or 250 employees can use the free version, which is really pretty cool. It allows for pre-screening questions, tracks applicant data (EEO, sourcing data, etc), stores the candidate information in an intuitive and visually appealing way, and notifies you via e-mail about new candidates. It connects to dozens of free job boards and will also connect you to paid boards. I was surprised by how much it offers for a free service.
CONSObviously with a free service there is only so much customization that can be done.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Overall, slightly positive experience.
I like the hiring manager self-service and visibility the system offers. I also appreciate the marketplace and integrations for scheduling and more.
CONSIt strikes me as somewhat "buggy". It seems like almost weekly there is a new, small issue or concern that needs to raise a ticket to be addressed. I don't have visibility to our quantity/pattern of tickets, so it may or may not be getting better.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2019
Smart Recruiters
Smart Recruiters is very easy to navigate and I like the "tracking bar" so I can see what step a candidate is in in the interview process/
CONSSmart Recruiters seems to have bugs quite frequently.
Anonymous
2-10 employees
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed June 2023
Lost all job post and applicant's information
Easy to use, really good free options, easy to test.
CONSThey deleted the account for all team members, the job post that we had and all the information about the applicants, while we still had the openings, so that meant we lost all follow-ups, CVs, all communications with almost 80% of the applicants, their customer service have not given a response yet, we called them, no one available, all day long, no one! it is easy to use and perfect, we they don't delete all your profiles with no explanation!
Reason for choosing SmartRecruiters
Good reviews
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
I love this platform! it allows me to track my recruiting process and find the best match!
As I told before, I can track my recruiting process including customer and candidate feedback, in a very easy way.
PROSI like the availability of tags and notes to find candidates based on specific words. I can manage candidates that are in active search but not assigned to processes, and match them based on their skills.
CONSThe free version is great as it is, but if I 'd like to migrate, it would be too expensive if I compare con local suppliers that offers similar options.
Jennifer
Human Resources, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
This ATS makes it easy to organize candidates through the process and make notes.
It makes it so easy to track and organize applicants in one spot. It also allows other members of the team to pick up where one person has left off.
PROSI love the easy of use with SmartRecruiters. It makes it easy to post jobs, move candidates through the process, and save notes for future reference.
CONSIf people apply for multiple jobs over years or months, SmartRecruiters does differentiate between resumes or other uploads.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Exceptional Product, and Leading ATS
Feature-rich but delightfully simple, SmartRecruiters was built with the hiring manager and candidate in mind. SmartRecruiters has redefined how we invite talent into the organization and has made a significant impact on our Company's success.
CONSWith rapid and high volume hiring across multiple locations in similar roles, it can be a challenge to mass-modify job postings.
Jonathan
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Great user experience that allows hiring managers and recruiters to collaborate in one system.
The ability to keep most of our information on one platform throughout the hiring process. This includes applicant data, interview notes and emails back and forth from the system.
PROSThe ease of integrations and usability for everyone in the hiring process. We feel that the systems UI/ UX is intuitive and comprehensive for those involved.
CONSThe lack of reporting and pipelining of candidates. Also the ability to screen resumes without downloading separately. That is a major time hard for our recruiters.
Pardeep
Staffing and Recruiting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Smartrecruiter Review
Very Good
PROSVery easy to use and it can maintain our data easy. Searching resume by Boolean search etc very compatible.
CONSI never face any issue with smart recruiter. A little issue can be that It is not that much famous like others ATS.
Lilian
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2018
Great to use when managing large numbers of applications on a daily basis
Being able to multi task in the system, especially when managing up to 10 live roles with more than 1,000 applications. Easily having an overview of progress and numbers
CONSNot being able to personalise it, IE; add my own templates to the responses for candidates. I believe only the system admin at present has the ability to do this which isn't great.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2018
User End
I used this in my previous role, not currently using. This was used at a school district. It was better than tracking applicants yourself. Appreciated the 'tag' feature (similar to facebook).
CONSI didn't like that I could see applicants at other schools - this was sometimes confusing. I think a functionality update could fix this.
Lisa
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2015
Every Recruiter or HR person should try SmartRecruiters!
The SmartRecruiters platform is seamless. I love that I can create a job posting and post it to a host of job boards, then pay for it in one simple step. SmartRecruiters will also post the job on a host of free sites. Our hiring Managers can access the system easily with minimal training. Candidates can apply quickly via their mobile devices and it is simple which attracts more candidates. If I ever have a question, their priority support responds immediately and resolves any issues. Bottom line is SmartRecruiters saves me time and money and makes my job easier.
CONSNothing. The team at SR listen to my needs as a customer and work to give a solution for all customers. The system has only been even more perfected over time.
Guada
Human Resources, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2023
Good tool for medium, large and enterprise-wide needs
User friendly tool, it's manageable with basic training which has helped us with our teams and clients.
CONSProcess flow is not too sophisticated and might be a bit behind some business needs.
Francois
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2016
Great Recruiting Platform for Medium Sized busineses
Smartrecruiter is an amazing piece of technology written by recruiters for recruiters. It's flow process is intuitive and allows you to design your own recruitment process as well as put in place job and offer approval processes. It's great for managing candidates through a process and to store into future pipelines as necessary. It allows you to upload and store resumes as well as build different job and offer templates you can share with candidates. It has built in 360 Outlook integration which is great for setting up candidate interviews with hiring managers.
PROSease of use ability to design own recruitment process build out approval processes (job and offer) Resume uploads keyword search multiple offer and job templates Very reasonable cost
CONSHard to create some customizations SSO was not doable in our case Reporting not that robust
Michael
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Great ATS with Built-In CRM Software
The software is user friendly, is extremely candidate driven, and allows for all necessary features. We have thoroughly enjoyed using this product as our sole ATS to move candidates through our recruiting process
CONSIt hasn't integrated with my other software, but with homegrown software I have come to expect that.
Jay
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed January 2017
Good product for tracking candidates
I use Smart Recruiters to track and communicate with candidates. Integrates with other products. Some integration isn't soo seamless.
PROSGreat for tracking and communication with candidates.
CONSSome integration issues with other products. I wish the product automatically saved notes. I've lost notes after typing for 15 min many times!
Alan
Education Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I have been utilizing Smart Recruiters to track and facilitate the hiring process for our department
Creates the ability to collaboratively facilitate the hiring process in real time as well as being a repository for our hiring data, freeing up cloud space on our servers for other items such as payroll, etc ....
PROSLove its ease of use, flexibility and connectivity to other apps we utilize to track the hiring and on- boarding process
CONSI have found no issues thus far with our utilization of the Smart Recruiters platform other than I wish all the applications we used were as simple and functional as it is!