SmartSearch
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Most Helpful Reviews for SmartSearch
1 - 5 of 52 Reviews
David
Staffing and Recruiting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great Ongoing Experience with SmartSearch
Overall, our experience with SmartSearch has been excellent. As listed above the sales approach, the implementation approach, the ongoing support after implementation makes the SmartSearch solution critical to our business. We are grateful to the SmartSearch team for such a flexible product and a product that is constantly being updated to satisfy current market needs.
PROSWe love the ease of use, ease of training and the ability to customize the application to our needs. We love the team that supports us. When we have a customer opportunity or a customer need, when we go to SmartSearch to discuss, they most often have a solution ready for us! We love the technical support we receive (althought we don't need it much) - they solve the problem or the glitch rapidly and always keep us informed.
CONSWe honestly cannot come up with a good answer to this question. There is nothing we do not like about SmartSearch.
Reason for choosing SmartSearch
Past experience and implementation. Great team! Very responsive tech support. Close communication with SmartSearch sales and implementation teams builds confidence.
Reasons for switching to SmartSearch
Bullhorn was minimally functional, expensive and poor tech support.
Vendor Response
Thank you so much for taking the time to share your experience with SmartSearch! We're thrilled to hear that SmartSearch has exceeded your expectations. We're committed to continually enhancing our product to meet your needs, and we're grateful for your partnership.
Replied April 2024
Scott
Staffing and Recruiting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Customer Since 1986
SmartSearch is a good tool that has become a critical element of our operation. They have been responsive to our requests for improvements and additional features. The software is good in managing many of our most significant business functions. Over the years we've been doing business, I've found the people at SmartSearch to be good people who genuinely want to help their customers thrive. This customer focus shows up in their software.
PROSThis software is the backbone of our customer fulfillment and customer management efforts. As a key tool in our daily work, SmartSearch is invaluable in the work we do. SmartSearch is flexible in its configuration. There are many qualities, many features that make SmartSearch a valuable tool for us. At the macro level, I believe what SmartSearch brings to our operation is efficiency.
CONSNo product exists that cannot be improved. So this is about improving on the foundation of an excellent tool. This is true with SmartSearch. I believe the CRM function could be improved. Additional integration with sourcing tools, and better integration with VMS tools/platforms.
Reason for choosing SmartSearch
Features, price, and support. They have excellent support.
Vendor Response
Thank you, Scott! As a long-standing client, your opinion of SmartSearch is very important to us.
Replied November 2020
Justin
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2024
Not the most impressive recruiting software out there
It excluded candidates from boolean searches and involves way too much clicking to navigate to jobs when you are actively recruiting. All box fields are so small.
PROSSearching by note subject for candidate referencing, and tracking.
CONSThe boxes for all data entry points are TINY.
Amy
Defense & Space, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
SmartSearch is a Fantastic ATS
I've used SmartSearch for over 10 years. For the last 6 years, I've been involved in annual tools review which includes a review of at least 3 potential replacements. (company always looking to improve) No other ATS has the ability to seamlessly search across multiple boards from one screen and none come anywhere close to hitting the pricing model or level of training and support that Smart Search offers.
PROSPrice and functionality. I love many features in SmartSearch but my number one favorite function is the ability to search across multiple job boards from one screen-which not only saves our recruiters time, it greatly reduces duplicate downloads. Also like the ability to schedule and post onto linked in from the job screen, and ability to search for linked in profiles from the candidate screen. Support is excellent. Pricing is VERY reasonable and is based on number of users.
CONSIt used to be a little 'clunky' and had issues with editing posts, but the latest upgrade removed those complaints.
Reason for choosing SmartSearch
Functionality and pricing. A big plus was the ability to customize and purchase only pieces we needed
Reasons for switching to SmartSearch
ICIMS raised their pricing before our annual renewal.
Vendor Response
Thank you for your review! We're thrilled to hear that SmartSearch's functionality has been such a valuable asset for your recruiting process. We're constantly working to improve our platform, and we're delighted that our recent upgrades have addressed any previous issues. Your loyalty over the past 10 years means a lot to us!
Replied April 2024
Dan
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
SmartSearch - the right choice for us
Very good.
PROSProcess oriented. Can be customized. The reporting. Easy to upload attached documents with ability to upload multiple docs to a record at the same time. Email forms.
CONSLong learning curve. Everything else is OK.
Reason for choosing SmartSearch
I don't recall all the systems, but my team compared 17. It came down to Bullhorn and SmartSearch. SmartSearch had 90% of the benefits for half the price. No brainer!
Reasons for switching to SmartSearch
We wanted a state-of-the-art ATS without spending a fortune. We compared SEVENTEEN comparable products in 2018. It took months! We found a complete package that is a great value for the investment.
Vendor Response
Thank you for the review, Dan. Wow, 17 comparisons! We're so glad we see the benefits of the SmartSearch software.
Replied November 2020