All JazzHR Reviews
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Anonymous
Used unspecified
OVERALL RATING:
3
Reviewed March 2024
JazzHR Review: Understand the Pros and Cons
Charles
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2019
Best Recruiting Software
It has replaced our individual accounts with recruiting websites lower total costs and still bringing in lots of qualified people.
PROSJazz is aggregate recruiter, you post to it and it posts your job on multiple boards. It allows you to see all job candidates in one place, at one price.
CONSThere isn't a way to highlight your posts on certain boards it picks where your posts will be highlighted.
Jennifer
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Confusingly good
In my career, I've used over 10 applicant tracking systems and none of them have been as easy or straightforward as HR. I'm left baffled that it is not the industry leader and by the cost of the product. It does not have all the bells or whistles of a Lever or Greenhouse, but a lot of companies (like mine) just don't need that.
PROSEasy of use UI Customer Support Daily Use Price
CONSStill working on integrations with other platforms
Reason for choosing JazzHR
JazzHR is hands down the best product for the functionality vs cost.
Reasons for switching to JazzHR
We started looking for a new product based on the price increases of iCIMS
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed June 2018
You get what you pay for
Track all applications electronically and post to job boards with one click.
PROSThe system is very inexpensive and much better than having not ATS. -It posts to several free job boards with only one click. -Store, track, and update all applications in one place. -You can communicate with applicants through the system. -You can leave comments and keep record of multiple applications for an applicant. -You can send emails in bulk.
CONSCompared to other ATS in the same price rang and has a ton more (useless) features and is missing some key basic features. -The reports features are very complicated and not very practical -The screening and interview features are not realistic in our environment -Missing basic features like automatic replies when changing status -Admin does not have control over who has access to what. You can set users up by predefined positions such as "super user" but you can't tailor what a "super user" is. -The sales, customer service etc. have obviously never been involved in hiring -They ask for feedback but only interested in the feedback they want to hear on useless features that do not aid in hiring. -Calendar feature does not sync with all versions of outlook making it completely useless -The design features and look are horrible -To post on paid sites you must save credit card information that all Admins have access too.
Lee
Verified reviewer
Think Tanks, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Search feature works great
We get a huge number of applications and so being able to easily search every CV for certain keywords can be a quick way to filter and cut down to a manageable number to get through, which you can then easily bulk download.
CONSNothing really, except that it might be nice to have a single HR app, so to do leave requests through this app as well, I don't know if jazz can do this but we use different software for leave.
Freo
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2021
Great tool for recruitment with powerful analytics
The software is easy to use, has a lot of built-in relevant fields. It has built-in integrations to different softwares and even has data pulling API. They have comprehensive reports that you can further customize to help check and improve your process.
CONSWe have only started using it and so far it is far better than previous tools we have used.
Reason for choosing JazzHR
We chose JazzHR because of their reasonable prices, the powerful system, the comprehensive reports and their onboarding program.
Reasons for switching to JazzHR
Crelate promised a lot of new features and improvement ready for release that did not come into fruition. Additional fields are not free and very expensive.
Ashley
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2019
User friendly ATS program
Overall experience with JazzHR has been positive. Customer service is very helpful.
PROSProduct is easy to use. Reporting section allows for easy data generation. Customization of work flows and task assignment allows for notifications to appropriate staff that they have a candidate to look at and decision to be made for an interview or decline. JazzHR saved my company a significant amount of money in recruiting costs.
CONSThey do not have a contract with Indeed for job sponsorship. Jobs are posted to indeed, but if you need to sponsor the job you have to go though Indeed instead of through JazzHR. Would be nice to use one application for all recruiting needs
Reasons for switching to JazzHR
To save money and have job postings on more than one website
Sheryl
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
New Client
Great value / features for the money
PROSEase of Implementation and assistance with resume import
CONSI wish there was a feature to import your templates If I have to do my templates manually, a more robust editor would be appreciated.
Reason for choosing JazzHR
I did an intensive feature comparative and determined that JazzHR had all of the features I was looking for and at a good price making it the best value.
Jennifer
Staffing and Recruiting, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
The Next Step Up From Indeed
I have been using Indeed for my recruiting needs, so I looked at JazzHR through the lens of whether or not the cost and functionality justified the switch.
PROSI like that you are able to not only post the details about the job you are hiring for, but you can also create "knockout questions" for your candidates. That way, if your candidate doesn't qualify based on those questions, you don't spend time moving ahead in the interview process with them.
CONSI did not find the JazzHR software intuitive and I had some difficulty setting it up. I thought the free trial period was too short.
Reason for choosing JazzHR
I am having good results with Indeed by using the free job posting option, and thus did not decide to spend money going with JazzHR.
Angelina
Verified reviewer
Computer Software, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
A comprehensive applicant tracking system
It is a user-friendly ATS system and good for entry-level recruiters who are new to the job. The library of recruiting resources and support to help users understand and navigate the ATS is far better than any other customer support team. While there are limited customization and pricing concerns, using Jazz HR has been a positive experience.
PROSJazz HR has one of the cleanest and intuitive interfaces I have seen on an ATS. The tool is very helpful for a full desk recruiter as they can use its job integrations, ability to report, go over resumes and conduct background checks as well. The customer support team at Jazz HR is super helpful and responsive. They also provide a wide variety of trainings and a library of recruiting resources.
CONSJazz HR provides a wide variety of pricing options but some businesses may feel that it is more expensive than other robust ATSs' in the market. Its reporting features are very basic and may fall short when the recruiter is looking for more insights like industry trends, market salaries and prime locations of talent. There is a lack of candidate communication options, for example - I found it difficult to send bulk emails or make customizations on my communication templates.
Reasons for switching to JazzHR
Company decision
Souleymane
Verified reviewer
Mining & Metals, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
JazzHR assists you in all your recruitment processes.
I have been using JazzHR for a long time, and I find it to be a great tool for managing and optimizing the recruitment process with all its advanced features.
PROSI love several features in JazzHR, including job posting management to customize job offers, candidate tracking to manage all received applications with a dashboard to view their qualifications, and the creation of personalized questionnaires to assess the skills and abilities of candidates.
CONSI didn't find any features that I didn't like. JazzHR offers a wide range of features that are both interesting and advanced.
David
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Friendly service and effective organization (when used correctly)
JazzHR works very well if every team member uses it for all things ATS: booking interviews, emailing applicants, sending offers, etc. It is also very flexible -- it can be used for all of the above, or only for offers, or whatever it is you need it to do. However, that flexibility is both a pro and a con. If for example some team members use it for booking interviews, but others insist on booking interviews through Outlook, it will be very difficult to keep track of what's happening. JazzHR won't track any communications that occur outside of itself. My advice: ensure your JazzHR team uses it the same way across the board. :)
PROSJazzHR is a refreshing alternative to maintaining vast Excel spreadsheets of every candidate for every job (yes, that was my life for a little while). It keeps candidate resumes, contact info, and current application status in one place. Posting new jobs is straightforward, and you can make custom workflows for each one if desired. These allow for some degree of automation (moving a candidate to "passed 1st round" can prompt an email inviting them to the next round, e.g.). Each communication is timestamped, so there's no confusion about how quickly the interview process is moving. Customer service is also quick on the draw, replying to support tickets within 24 hours -- usually same day!
CONSTwo sticking points hold JazzHR back from being truly fantastic: 1. There's no "true" automation; every action requires a user to do something manually. Example: if I'm in charge of updating candidate status, and I'm out sick for a week, it will appear to other users that no progress is happening. Having some time-sensitive automation triggers would help a lot (change this candidate's status from "round 1" to "needs attention" after 36 hours of inactivity, say). 2. JazzHR works exactly as well as the weakest link on your team -- no better, no worse. If yours is a tight-knit group that's in constant communication with up-to-date calendars, this software will be marvelous. If there are panelists who don't use the built-in interview functions, and/or don't check the discussion threads for updates, you'll have that much more work to do to keep things organized.
Emily
Management Consulting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Look no further - You've found an ATS
I work in a recruiting capacity in the HR department of a mid-size company that utilizes Jazz as our recruiting software. As a growing company with strongly rooted family values, we are dedicated to making hiring decisions that will have a positive impact on our company's growth and image. Our HR department has been able to take our recruiting to the next level with Jazz since we can effectively track, source, and communicate with candidates from the moment we post a job up until we send out the offer of employment. Our company is not only dedicated to our employees, but also to each and every candidate that expresses an interest in employment with us; which is why, as a recruiter, my personal goal is to maintain communication with candidates at every stage, and Jazz makes that an EFFORTLESS process. I felt compelled to write a review for this software because not only is it a fantastic platform to use, but their customer service experience is unparalleled. They are always taking customer feedback into consideration and implementing changes that ease recruiting nuances, and unlike clunky applicant tracking systems of yore, they are constantly revamping their system to remain relevant with the latest recruiting practices. Anytime I interact with Jazz's product and customer service teams, they leave me confident in my decision to continue to utilize this system as a recruiting platform for years to come. I suggest you give their sales team a call and request a demo ASAP.
PROSEase of use Innovative and Adaptive Customer Support
Laura
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Excellent Software!
JazzHR has been an excellent product. We appreciate the visibility, customization, and streamlined processes that allow our team to work together easily and efficiently.
PROSWe use JazzHR throughout our recruiting process - from job posting to managing candidates from application to hiring - JazzHR has been able to streamline and simplify the process allowing visibility to all team members. We especially appreciate the seamlessness of job postings on our website and the ease with which we are able to guide candidates through our hiring process from beginning to end.
CONSOccasionally there are minor issues that we find with JazzHR. For example, we found out that when we pushed candidates' resumes into JazzHR from another job posting site, the email alert was not triggered for this candidate in the JazzHR system. It is rare, small things like this that we sometimes run into, but do not take away from the entire experience with JazzHR.
LOUIS
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
JazzHR Software proves an integral tool in identifying and acquiring new talent
Our company work requires applicants with specific skill sets in working with Cryptographic technologies to include Block chain ledgers and control platforms. As a result it can be difficult to find and qualify competitive applicants. Since we began using Jazz HR , we have found a new and useful tool in our discovery process. Over just a few months our hire retention rates have increased and our time cycles to train are greatly reduced. Finally, the quality of talent is improving as a direct result of using this software. We are excited to continue its use and happy to recommend it to human resource departments for companies small to moderate size.
PROSThe highly configurable tools in this software allow for in an depth discovery and qualification for potential applicants. Such tools include question and answer templates . Answers then can be analyzed and even rated for accuracy. This application can also assist in logistics such as in helping to scheduling meetings for review during a hiring process. There is a companion application for mobile devices which allow for seamless communication from fellow workers to share their reflections and ideas on a potential hire. There are as well options to leverage social networking sites to discover potential new talent as well.
CONSThe only real negative we can highlight would be in the area of support for the product itself. If your team works late hours as we do , they can be difficult to reach. This is a minor inconvenience largely out weighed by the many benefits of this HR software.
Susan
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
JAZZ is user friendly and allows you to capture all information regarding the applicant easily.
Ease of tracking applicants from application to hire, bulk action features saves time when sending out correspondence; set up and customizing the system to meet your company's needs was easy to do. JAZZ is always taking customer feedback and improving the system based on that feedback.
PROSEase of use, ability to capture all information under the applicant, ability to discuss applicant with hiring manager by tagging them in the conversation are some of the pros with this software. Visually, it shows you at a glance where the candidate is at in the pipeline. Setting up your templates and workflow to customize your company's needs was easy to do. The bulk action feature is also a plus when sending out correspondence to applicants. Customer support is always helpful.
Ayush
Verified reviewer
Staffing and Recruiting, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Fantastic ATS That Is User-Friendly And Affordable
We are grateful to JazzHR for simplifying our hiring process and will keep recommending it to others. Being able to design processes that simplify my work.
PROSPossibility for hiring managers to evaluate and stage their own applicants according to their needs. Depending on the role, the work processes can be modified. New job listings are simple to make, and their cooperation with free job boards is particularly beneficial to building pipelines on a budget.
CONSWhen switched from LinkedIn Recruiter to JazzHR, it doesn't always function. Since we frequently divide candidates into multiple groups, I believe that using a variety of rating systems would be advantageous.
Caroline
Education Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2022
Not the best for small companies
Initially great. Automatic renewal is the only option allowed. They claim to have sent a reminder email but if they truly did it went to junk or spam. Then when the draft came out and I tried to cancel, I could not talk to a live person. Anyone I talked to "wasn't in that department and would forward my info to the correct department." Which got me an email but just reminded me that cancellation took a 30 day notice and no refunds would be given. Maybe this platform is good for big companies that constantly have jobs to post. But as a small company with only one opening to post, it was a costly error to use this platform as I ended up paying 2 years of membership fees to post one job and didn't even hire anyone from this platform.
PROSCreating my job was easy and it posted multiple places at once.
CONSCandidates weren't any more likely to actually show for interviews than those who had applied via Facebook.
Brent
Verified reviewer
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Happy Customer! Much improved based upon feedback. No unresolved major issues or complaints.
JazzHR has come a long way. Now that they've been taking client feedback and suggestions very seriously, I can't complain. New features and improvements are popping up every week. The annoying user experience issues that I have dealt with previously are near completely gone and this ATS makes my job a lot easier. Their development team has done a great job and they've done much better testing to prevent unexpected bugs. Recruiting with JazzHR is highly automated and enjoyable.
PROSJazzHR is easy to use and allows customized automation, enabling us to hire a massive number of candidates efficiently.
CONSCanned application questions wording still can't be edited per client company.
Maddie
Telecommunications, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Grateful for an all-encompassing recruiting tool!
Jazz makes recruiting easy - from storing candidates' information to providing workflow options and even varying user access levels to work with internal and external parties as needed. It's easy to communicate back and forth with the interviewing team through the app, and I can't recommend it more highly to anyone considering using the program--particularly with a high volume of open positions to manage.
PROSLove all of the options from user access levels to detailed data available on candidates and job profiles.
CONSWish some parts were more intuitive--there's a lot of loops within Jazz itself...for example, a note someone makes on a task is hard to find again or isn't easily shared with other co-workers within the app. You really have to use the program often, and play around with buttons to understand all that's available to you within the app rather than some of it being more intuitive--particularly for coworkers new to the recruiting process jumping in on say one candidate's workflow.
Kimberly
Mechanical or Industrial Engineering
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Can't imagine doing my job without Jazz!
Jazz has proven to be an extremely innovative and useful tool for our company! It greatly improved our entire hiring process by allowing us to manage everything from initial job posting through to candidate offer letters and initial onboarding procedures in one easy to navigate system. (Before Jazz, we relied on inefficient application and tracking methods that required the use of multiple programs.) Customer service at Jazz is extremely responsive to our questions, and even our suggestions. Engineers from Jazz actually took time to meet with us and get our input for future updates! We recently saw our suggestions go live!!
CONSOur HR Team took a while to think about this.... we couldn't come up with anything! If we had to pick something - one of our team members mentioned that Jazz makes frequent updates. They absolutely do, however, the updates are very useful, and, as I mentioned above, response to their customer's feedback.
Laurie
Staffing and Recruiting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Jazz is a must try!
I will start off with saying we had an AWFUL ATS which I will not name. I started looking for a replacement and stumbled across Jazz (The Resumator at the time). It was too good to be true! Jazz provides everything we need. Helps our staff stay organized and is very user friendly. And the customer service cannot be beat! They are a fun company with lots of energy, you can tell by the survey's they send out among other correspondence with fun jokes.
PROSUser Friendly, great reporting, a huge time saver for us.
CONSThey make a lot of changes. In my opinion this is a good thing but some users who are not as tech savvy may not like it.
Heather
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2016
An Incredible Time Saver
Our company has been using the Jazz ATS since around April of this year and the amount of time it has saved is unbelievable. We went from listing job ads manually on multiple websites to having Jazz list them for us and maintain the tracking of views and traffic. Before we would need to sift through hundreds of emails and then opening each attachment to view the resumes, call the applicant, bring them into the office to fill out the application and start the process there. Now, applicants complete the application when they send us their resume. It is all located in an easy to search application and the whole hiring team can look at the resumes instead of one person checking their email and printing the resumes for others to look at. I 100% recommend the Jazz ATS to any business. Our business is a smallish 120 employee establishment but since we are a sales company, we hire sales reps in batches of 10-20 several times a year. Having the Jazz ATS has make the hiring process so much smoother.
PROSEasy to search applicants, All applicants in one location, Tasks/notes can be sent to individual members of the hiring team or the group as a whole, too many other things to mention.
CONSThe "Help" FAQ section is a little messy at times when you don't know the exact words to search for while you are learning the system but they do provide multiple training sessions for anyone who will be using the program.
Kim
Outsourcing/Offshoring, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
JazzHR is a great tool for recruiting. It's easy to implement and user friendly.
Cost effective, easy to use and can scale with you as you grow. Easily integrates with BambooHR and other HRIS platforms. The customer support at JazzHR is responsive and helpful and they are always adding new functionality to improve the product.
PROSIt's the best system on the market for the price and functionality. JazzHR easily integrates with free job boards saving posting time and looks great on mobile!
CONSThe reporting could be improved. JazzHR integrates with a number of other HR Tech providers but at times the API can be limiting.
Melissa
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
JazzHR
JazzHR is a great product and for the price point you cannot beat it!
PROSFor the money, you cannot beat JazzHR. Its an affordable option and has solves a lot of our recruiting admin needs. We love being able to send mass emails to candidates and sort them by the different jobs we have
CONSWe have two separate locations that we recruit for and we could not integrate the two together. We had to create two separate accounts so we constantly are logging off and back in under the different accounts.