All Bizzabo Reviews
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Sarah
Verified reviewer
International Affairs
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Bizzabo provides a fantastic experience both to market your event and to facilitate networking
The easy to use solution suite to organize an event (from website to ticketing): it is very user friendly and has the features you need to market efficiently the event (website, newsletter, email, contact database) and to manage it (registration, ticketing). The networking platform was a great feature: People could see who was attending, started conversations before the event and scheduled their meeting. A lot of the interactions that happened onsite was prepped by the software solution. Finally customer support was excellent.
CONSWe had an issue with displaying the pictures and the bio of the participants but it was resolved by the customer support team. We also had an issue with our message coming out of the Bizzabo being identified as spam by some of our recipients.
Emily
Publishing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Our worldwide event management system
Bizzabo's robust capabilities but simple UX make it accessible for all event management teams. We are able to launch event websites in minutes by repurposing templates from past events. Their end-to-end solution means that we keep everything on one platform -- from point of sale to post-event communications and everything in between. Some of the my favorite features are are: Agenda Capabilities: Hybrid, on demand, virtual, and in-person options that works with third party streaming Website Builder: Drag and drop builder that also allows for HTML customization for advanced teams Registration Management: Easy list management with Stripe integration for payments We use Bizzabo to run our virtual and in-person events across the world.
CONSLooking forward to platform updates in the areas of attendee networking + engagement.
Reasons for switching to Bizzabo
Before Bizzabo, we were using a many fragmented platforms that did not integrate. For us, the main benefits of Bizzabo are: All-in-One Solution: A consolidated platform saves us hundreds of hours of work DIY: Our non-technical team uses Bizzabo on a daily basis, from interns to directors Automation: Allows us to keep our production team small and agile
Casey
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Enjoy Bizzabo, but every platform has it querks
I am pleased with the company - we have signed on for another 2-years. I hope there are some major improvements to the streaming capabilities and polling/survey integration in the next few years that we can benefit from.
PROSThe customer service we have received is wonderful. It feels like they are ontop of helping us solve most of our problems. The price for the product also allows us to use globally without worrying about going over on usage. I like that I am not limited by log-ins which help my team to be able to all be in the platform and others within our marketing team as well.
CONSThe streaming platforms - each one is missing key features. Uploading videos, uploading a power point that allows any speaker to transition rather than just the one who uploaded. Surveys and polls not being directly in the platform almost make them useless to us - our previous platform had them pop-up right after a session which increased responses. Limitations on template features are frustrating when we are trying to create templates.
Reason for choosing Bizzabo
Pricing and features
Reasons for switching to Bizzabo
Pricing within ON24 and virtual events were not very smooth in ON24 - but webinars did work better.
Masud
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Everything You Need For Event Planning and Management
I like that Bizzabo makes event management easy Everything from booking payment and marketing events is made easy by Bizzabo The software comes with great video conferencing features
CONSAll about Bizzabo has been smooth and no issues at all.
Kristen
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Best Event Management Software on the Market
Overall, I have had a great experience using Bizzabo and working with their team to build our custom app. Their support team is also great.
PROSBizzabo is exceptionally user-friendly. The platform is easy to use and makes life as an event planner much more manageable. The reports and analytics are transparent, and exporting necessary data is seamless.
CONSThe Bizzabo website editor could be more customizable. I also do not like that push notifications cannot be edited. If you have a typo, you have to delete the notification and re-create it. However, Bizzabo continues to update the platform and adds more features, so I think this will be fixed soon.
Reason for choosing Bizzabo
Bizzabo is more user-friendly and offers way more features at a better price point than the other products I reviewed. The widgets and app are also clean and nicely designed.
Dora
Non-Profit Organization Management, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Solid virtual event product
Overall it's a solid product that is comparable with other high-end virtual event software.
PROSEasy to build a nice-looking website with multiple pages & registration even if you don't have coding/HTML experience. Customer support via email was quite responsive and generally helpful. My organization is required to use Zoom for virtual meetings and Bizzabo allowed a seamless one-click experience into our Zoom sessions from the website agenda, which provided us with much easier to use attendance data than in Zoom. The software is comprehensive and honestly provides pretty much everything you'll need for virtual, hybrid, and in-person events. The customer help site (Bizzaknowledge) had a cool upvote feature for users to support each other in getting new feature requests noticed.
CONSCustomer support was always great but it'd be nice to have a chat feature on the Bizzabo site, or even easy to use documentation on their customer help site. Our attendees in China were unable to register for our event, so it would be nice for this to be available there as well. Would sometimes experience small, random glitches; for example, with the native comms/campaign manager, where our branded colors would sometimes just not work in some emails - ultimately with no solution from customer service.
Reason for choosing Bizzabo
Offered more features than the others for the price point.
Tim
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Great all in one ticketing, website and events app software
Solid experience, it helped us smash year 1!
PROSBizzabo basically covers everything you need for your event. We used it in Year 1, and it was a life saver. It was recommended to us by our partners in the US, and we loved it all round.
CONSThere's a lack of flexibility around speakers pages, where we wanted to add links to Youtube, inbed videos etc and we couldn't (due to the agenda pulling in speaker info). Id like to see a way around that. Also, there were a few sever issues, apart from that all good!
Reason for choosing Bizzabo
recommendation first, then the features compared to 3 other products, second.
Mike
Events Services, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Eventage's use of Bizzabo
We used Bizzabo to handle virtual conferences. Bizzabo was used as a virtual platform for attendee to view presentation sessions and to connect with other's in their industry from a distance. Bizzabo also provided a registration system for us to collect attendee's information, log into the platform and for the attendees to provide payment.
PROSOur attendees had minimal to no issues logging into the Bizzabo Platform which was different from other virtual platforms we have used in the past. The interface is user friendly and allows for a custom look with our client's brand. The live streaming is reliable and we encountered no issues with connections to the platform.
CONSThe email campaign service has too strict of security. We found that emails sent to confirmed good email address would not go out. We also encountered software bug issues during our virtual events. They were eventually resolved, but not until after our event.
Reason for choosing Bizzabo
Socio was going through an acquisition at the time with Cicso Webex so we know that customer service would probably not be great.
Reasons for switching to Bizzabo
Bizzabo was less expensive and the interface seemed to be much more user friendly for our attendees.
Ashley
Computer Software, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2022
New kid on the block
I think the UI is beautiful and its relatively easy to teach yourself how to use the tool. I do wish that they had a training course that we could enroll in with a live teacher or a series of recorded sessions to watch and learn how to use the tool.
CONSThere are weird things that the tool doesn't do like add on passes that I think is a huge miss. Most conferences have these sorts of ticket options and bizzabo has terrible workarounds.
Reason for choosing Bizzabo
good functionality, decent price, clear continual investments into the platform
Rachel
Computer Software, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Good Product, Could be Better
It's easy to register and view/manage registrations. Appreciate the ability to transfer, cancel, refund, and upgrade tickets with ease. Creating our own registration form is useful!
CONSCustomer service could be improved. I've found myself waiting an extended period of time for answers without following up from the service representative.
Chris
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Great website builder, but some issues
In a word, mixed. We have been with Bizzabo for several years, and have experienced a variety of issues, however the majority of these have now been resolved, but we have still seen some pop up. Customer Support are always quick to respond and help where thy can.
PROSWebsite builder, drag and drop functionality is easy to use. Can be extended with CSS and JavaScript to create great looking and very functional events, but with some limitations
CONSInnovation is a bit behind the curve, and there are some technical difficulties occasionally which have impacted our events, as well as reporting not being quite as effective as I would like
Kristine
Management Consulting, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2023
Bizzabo: User-Friendly Interface, But Limitations in Streaming and Mobile App Functionality
I highly appreciate the Bizzabo tool for its intuitive and user-friendly interface. It caters to various types of events and offers seamless event registration, streamlined check-in options, and convenient mobile app access. Bizzabo truly excels in providing a smooth and efficient event management experience.
CONSI found the integrated streaming options in Bizzabo to be quite limited, requiring me to use external solutions. As a result, it was challenging to gather all the event metrics in one place. Furthermore, the mobile app had some bugs that hindered its efficient use. Improvements in these areas would greatly enhance the platform's functionality.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great event platform
Huge time saver and therefore a money saver - the tedious tasks that one would have to deal with on other website platforms are no longer a problem and one can really focus on generating revenue.
PROSThe back end is extremely easy to use and well automated. It has saved me so much time to focus on other marketing tasks. The front end has some great design options that are perfect for our events. The support team is always very helpful.
CONSThere are some limitations due to us being a South African run company like only having one currency per site available however they have been very helpful in making this work for us and coming up with solutions that work. Any limitations that we have had were addressed and are no longer a problem.
Esther
Newspapers, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great support from Bizzabo customer success manager
We received great support from [SENSITIVE CONTENT]. He gave good suggestions and tips on how to utilize the platform. This actually shows Bizzabo not only focus on how much we are going to spend with them but added a human touch that they care if our event success or not.
PROSThey provide 1 stop solution for events from in-person to hybrid.
CONSTheir speaker portal can be complicated for those who are not familiar with tech.
Anat
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Bizzabo- the platform that every organisation should use!
We couldn't organize our event without Bizzabo! This easy-to-use platform enabled us to build the event's website, including ticketing. Mostly, thanks to Bizzabo, participants were able to communicate and engage before, during and even after the event. Further, the costumer service is OUTSTANDING! Bizzabo team responded promptly and effectively and we were able to provide the best service/ answers to our participants thanks to Bizzabo team! We highly recommend any business to use Bizzabo!
PROSWe couldn't organize our event without Bizzabo! This easy-to-use platform enabled us to build the event's website, including ticketing. Mostly, thanks to Bizzabo, participants were able to communicate and engage before, during and even after the event. Further, the costumer service is OUTSTANDING! Bizzabo team responded promptly and effectively and we were able to provide the best service/ answers to our participants thanks to Bizzabo team! We highly recommend any business to use Bizzabo!
CONSWe had a temporary problem sending e-mails via Bizzabo, but it was solved after 24 hours.
Szilvia
Verified reviewer
Public Relations and Communications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
The right tool for event organization
- easy handling, customer-friendly platform - website editor & mobile app - quick and high-level assistance of customer support - what is important in organizing and executing a successful event (setting up an event website, communication with potential attendees, building a community, managing registration, etc) are easy to accomplish and require less efforts from human resources thanks to this amazing software/tool/platform - continuous improvement of its features
CONSObviously, there are some limitations in the customization of some elements, as in most of the softwares/tools. However, I have a very good experience with the customer support at Bizzabo, as in such cases they offered some alternative ways to find a solution to my problem/issue, etc. They have never left me alone with unsolved issues, and I really appreciate their quick and high-level support and assistance.
Alvaro
Events Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Bizzabo makes my events management easy
The platform is user-friendly, it has a lot of features to cover most of your needs when it comes to event organisation and the customer support is responsive and friendly. They keep improving their service and keep listening any feedback you can provide. I'm excited to work closer together and keep growing.
CONSI couldn't really mention anything, I'm very satisfied.
Tyas
Verified reviewer
International Affairs, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Use this tool for all your events!
I use this tool for almost 2 years now, and all my events run well because it helps me plan and organize it
PROSThe feature that I like about this tool is its network as an event platform so people can access it easily. With that feature I can find out the number of people who will come and they can also find out information at the event
CONSThis tool is easy to use, but sometimes it is difficult to understand to operate it (I got a few complaints from my event participants) so it needs an update!
Srinivasa
Pharmaceuticals, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Great product and excellent customer service
Registration management and agenda scheduling
CONSStreaming application and Networking options
Maher
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Very good for registration and agenda management. Worth using!
They were overall great. We had some issues with lack of communication on some technical outages they were having and not letting us know. But otherwise, their customer relations were good.
PROSRegistration - both advanced registration and on-site check in.
CONSThey need to improve their virtual/hybrid networking option badly. We didn't even use it, even though it was included.
Dasha
Health, Wellness and Fitness, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Absolutely love!
Absolutely tremendous Made for an easy year 1 and reduced many man hours for the website, ticket registration etc
PROSEase of setup and use Loved the quick feedback from the team as well - representative is of this world lovely, patient The templates were great and loved how integrated the website and the app were
CONSCosts were a bit high especially regarding the onsite registration I would have loved to have gone with the registration but when looking at the cost per badge it was a bit exorbitant We have our own iT folks so it would be wonderful to have some in between option possible wherein it’s not the bare bones basic onsite reg and not the full suite but something in the middle
Reason for choosing Bizzabo
Referral from another company
Kaleigh
Computer Software, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Bizzabo is key to event success
Has solid out-of-the-box capabilitiesIntegrates to PardotWebinar recording capabilitiesIntegrates with Slack
CONSHard to customize website, registration form, email, etc. On-site printing - our order size was too smallPolling and media features in Ultimate haven't been rolled out yet. Polling feature isn't greatSingle session feature for webinars wasn't rolled out when we first onboardedWhen we met with a Bizzabo rep. regarding the polling features, he admitted that the features for Interact weren't great, and suggested we use a 3rd party polling system for UltimateWebinar UI isn't great. Pretty confusing
Anna
Political Organization, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Bizzabo
Good
PROSEasy to see when a contact has attended multiple events.
CONSDifficulty with reporting, instead of downloading registration reports they are sent to your email which is inconvenient when they go to spam, etc.
Robert
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Bizzabo the real solution in planning organizational events and professional events
It was easy to track down the attendance ratio of participants in our events and conferences
PROSThere is a free trial of the software to test the applicability of the product before buying the original product It is easy to install and use the software There is support available in online and other modes
CONSIts slow to integrate with other social media platforms In case of slow internet connection, using the software maybe a challenge
Anonymous
1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great platform for dynamic teams
Easy to use for both the admins and the clients.
CONSThe integration options with our crm are lacking but this may be due to our crm.