About AlertMedia

AlertMedia is a cloud-based emergency notification solution that enables businesses across multiple industry verticals such as energy, telecom, manufacturing, healthcare, transportation, government and education to keep staff members informed and connected during critical events. The solution comes with a two-way messaging module, which allows users to facilitate communication with team members via read receipts, surveys, incoming messages and ‘need help’ requests.

Key features of AlertMedia include event management, location mapping, event scheduling, dispatching and reporting. The application enables users to gain insights into critical events handled by the organization, facilitating decision making for improving operational efficiency...


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84 Reviews of AlertMedia

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Showing 1 - 20 of 84 results

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April 2021

Kyle from DHS

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great software and Support!

My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

Pros

• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

Cons

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

Reasons for Choosing AlertMedia

Better features, faster sending, multiple use cases, better support, better product for our needs.

Reasons for Switching to AlertMedia

Better features, functionality, ease of use and speed.

Response from AlertMedia

Replied April 2021

Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up.

March 2021

Blane from Fairway Independent Mortgage Company

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

AlertMedia Is My Go To Solution

We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

Pros

Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

Cons

I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

Reasons for Choosing AlertMedia

When I came to build the business continuity program I was on my own and I needed a solution that was easy to use, price was right and one I knew would scale with me. AlertMedia has exceeded my expectations not just with the product but with the support as well.

Response from AlertMedia

Replied March 2021

Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.

January 2021

Angela from AlixPartners

Company Size: 2-10 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2021

AlertMedia review

We use it as a part of our BCP communication tool and it's effective

Pros

Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

Cons

I sometimes see errors such as a message did not delivered to everyone

Response from AlertMedia

Replied January 2021

Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.

March 2021

Matt from Ulteig

Company Size: 501-1,000 employees

Industry: Civil Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

AlertMedia customer support team is top notch

My overall experience has been great. Again, from the sales team to the customer service and technical team, they all work well together to meet our needs as the customer. They offer additional planning resources to help prepare you in the event of a crisis. The support is very much appreciated.

Pros

Sending an alert notification in AlertMedia is easy and simple. The alerts can be customized with templates that make sending an alert in times of an emergency less stressful. The threat map is great to track threats around the world and notify the team of a threat in their area. The customer service team is the BEST!! They are very receptive to your needs and quickly respond to resolve any concerns.

Cons

Integration went well. We use single sign on (SSO) and some users registered without using SSO which has caused duplicate users that we are still working through. I wish I would have been consulted on the possible phone constraints on our end. Our phone system has a limited amount of calls that can be in use at one time, which has caused delays on our end. We are working with our carrier, but it would have been good to know of potential issues from AlertMedia based off of their experience instead of finding out at the time of the test alert.

Reasons for Choosing AlertMedia

Sales and support, ease of use and cost. They responded immediately and answered all questions. They worked well together to support our needs. Their brand, customer service and a positive culture matched our needs and modeled what we expect to provide to our own customers.

Response from AlertMedia

Replied April 2021

Thank you for leaving us a review! We are so glad to hear your experience has been positive with both our product and support. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user. Your Customer Success Manager is looking into this further and will be in touch with you soon. We hope this is helpful!

February 2021

Andrew from Smuckers

Company Size: 5,001-10,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Transitioning Emergency Notification Systems

AlertMedia is the most user friendly version of Emergency Notification software that I have ever used. It is extremely easy to navigate and all of the options available are almost self explanatory and all of our Notification admins have no issue using the system because of this.

Pros

The software is very user friendly and easy to navigate.

Cons

There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

Reasons for Choosing AlertMedia

The price of the AlertMedia system was much more reasonable compared to the product that we switched from. However, after switching it became very obvious that AlertMedia was the superior product. The system is extremely user friendly and all of our Notification Admins across the country were pleased with how easy the system is to navigate compared to the other product that we were using.

Reasons for Switching to AlertMedia

It was not my decision to make the switch in Emergency Notification systems, however, I know the cost of the product had a lot to do with the switch.

Response from AlertMedia

Replied February 2021

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive.

February 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Simple, easy to use tool for timely communications on a variety of platforms.

Connecting quickly with employees on updates with high timeliness.

Pros

1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message. 2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.

Cons

Excited for them to build out more proactive alerts and support.

Reasons for Choosing AlertMedia

Great automation, UI, features, and support.

Response from AlertMedia

Replied February 2021

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. Your Customer Success Manager would be happy to share more information with you regarding some of the latest updates to our proactive alerts.

February 2021

Penny from JetBlue

Company Size: 10,000+ employees

Industry: Airlines/Aviation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Critical Tool for all Crisis Leaders

We've been very pleased with the responsive of the AlertMedia team and the ease of the product. They are constantly looking at ways on how to help their customers.

Pros

Not only is the product so easy and helpful, the culture of AlertMedia and their team is fantastic! We are so happy with them.

Cons

The map feature runs off town names and not zip codes

Reasons for Switching to AlertMedia

Too expensive and it was not an all inclusive platform

Response from AlertMedia

Replied February 2021

Thank you so much for taking the time to leave us a review! We are glad to hear your experience has been positive and will be sure to bring your feedback to our team.

February 2021

Bryce from The J.M. Smucker Company

Company Size: 5,001-10,000 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

February 2021

Alert Media Customer Review

Mass communications for weather alerts

Pros

Alert Media is much more user friendly than the last software we were using.

Cons

As of now I haven't had any cons with using this software

Reasons for Choosing AlertMedia

Alert Media was the most user friendly for our company to use

Reasons for Switching to AlertMedia

We made the switch to cut on costs and for a more user friendly platform

Response from AlertMedia

Replied February 2021

Thank you for taking the time to leave us a review! We are committed to providing our customers with an intuitive, easy-to-use platform and are so glad to hear your experience has been positive.

March 2021

Glenda from KARL STORZ

Company Size: 1,001-5,000 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Steady partner

It has been a good experience. The responsiveness of our rep, [SENSITIVE CONTENT HIDDEN], has really made the difference.

Pros

It's an easy tool to use and I like the notification results information

Cons

I could use a face lift. Looks a bit dated. Some functionalities could offer more detailed or customized usage.

Reasons for Choosing AlertMedia

At the time the functionality appeared more user friendly

Reasons for Switching to AlertMedia

It was not an easy product to use product, unless you used it every week. Voice translation poor.

Response from AlertMedia

Replied March 2021

Thank you for leaving us a review! We are glad to hear you find our software easy to use and have had a positive experience. We are constantly releasing new features and capabilities in AlertMedia. Coming soon are some very exciting updates to the dashboardwe will have your Customer Success Manager reach out with more information.

February 2021

Rick from Southwest Energy LLC

Company Size: 201-500 employees

Industry: Mining & Metals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

AlertMedia Review

being able to contact remote employees and give them emergency information is a great tool for us.

Pros

Being able to communicate in multiple ways with employees quickly was the biggest plus more us. Most of the onboarding was easy because AlertMedia was able to take our Directory and upload the information for us. The geofencing was a great tool for us to be able to pick locations to communicate issue with without needing to figure out who needs this information.

Cons

I like everything about the platform but it would be nice if everything was offered with the basic plan.

Reasons for Choosing AlertMedia

Cost versus service, AlertMedia offered the most for our money.

Response from AlertMedia

Replied February 2021

Thank you for taking the time to leave us a review! We're so glad to hear your experience has been positive.

February 2021

HALLIE from BIEHL & CO

Company Size: 201-500 employees

Industry: Maritime

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

So Much More than an Emergency Communications Tool

Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.

Pros

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

Cons

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

Reasons for Choosing AlertMedia

The value of having an emergency communications system along with the system's ability to address operational communication needs was a big factor. We have many non-traditional departments where our employees are not sitting in front of a computer. Critical information was often not seen in a timely fashion or at all. Reliable text-based communication allowed a better way to communicate critical information and allowed us to discontinue the use of non-effective email addresses. When comparing our email domain cost vs Alert Media for our employees, it just made sense. The smooth process, honest sales presentations, and phenomenal customer support are the icing on the cake. Alert Media is a great company to partner with.

Response from AlertMedia

Replied February 2021

Thank you so much for your feedback! We're so happy to hear that your experience with AlertMedia has been positive since day 1 and that our customer success team has helped you build a solution that drives effective communication across your organization. This is music to our ears!

March 2021

David from J.M. Smucker CO.

Company Size: 501-1,000 employees

Industry: Security and Investigations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Alert Media Software is great

Pros

I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to add a custom subject line for email, or record your own voice for a voice call. I also like how you can send your message using voice call, mobile app push, email, text message, and social destinations like Facebook or Twitter and by default. I feel like your messages will send simultaneously on all selected channels and for read confirmation notifications you can choose to send your message in a cascading manner, allowing you to choose the order in which your message will be sent on the selected channels.

Cons

No I feel Alert Media has everything that I would need to conduct business with the company and its employees

Response from AlertMedia

Replied March 2021

Thank you for leaving us a review! We are focused on providing our customers with simple and flexible communication options like the ability to customize your message per channel and cascade delivery. We are so glad to hear this has been helpful for you and your team.

April 2021

Lisa from ICUL

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Unexpected Benefit

Pros

We implemented Alert Media to help with emergency communications to our employees. Who knew it would become a daily screening tool during a pandemic? When COVID-19 struck, Alert Media quickly sent out information to assist administrators in setting up daily screening questions to track COVID-19. We are now using the product to track vaccinations as well. Customer service is excellent too! They have frequent webinars on the product and new features they are offering.

Cons

This is more of a suggestion for enhancement versus a con. It would be great to have the ability to design a more detailed, expanded survey. Also would be nice if local emergency information was not an additional fee.

Response from AlertMedia

Replied April 2021

Thank you for reviewing us! We are glad to hear that AlertMedia helped you keep your people safe and connected throughout this pandemic. We value customer feedback and will be sure to share your survey suggestion with our team. All AlertMedia customers have access to our global and local Threat Intelligence data through the Map in the web and mobile appswe'll have your Customer Success Manager reach out with more information.

February 2021

Taylor from JMI Equity

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

AlertMedia is great tool!

The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications.

Pros

Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees.

Cons

The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users.

Response from AlertMedia

Replied February 2021

Thank you for your review, we are glad to hear your AlertMedia experience has been positive! We recommend using Read Confirmation or Survey notifications to ensure message receiptthese notification types ask the recipient to confirm receipt and are the only way to be certain someone reads your message. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user and to report that delivery succeeded or failed. Not all telecom carriers provide accurate information with every delivery attempt. We hope this is helpful!

February 2021

Jackie from The Phoenix Residence, Inc.

Company Size: 51-200 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

3.0

February 2021

AlertMedia Review

There are a lot of features we don't use, especially with the weather alerts. It's a little confusing sometimes with so many features. We mainly use it just as a communication source, not necessarily for the weather alerts.

Pros

We've been using AlertMedia for almost a year now. We implemented it right as COVID was ramping up and it was a great way to get ahold of staff members quickly - which was very important when we were first implementing COVID policies and procedures. It was very easy to get started and it's very easy to use. Also, our account rep is great! She gets back to us very quickly and answers all my questions.

Cons

I wish there were more design options in the email feature in particular, like ability move text and photos around, etc. I know it's not a design product, but would be a nice feature. I'm used to more design features when sending an email. Also, don't like the feature that if a contact is deleted (and then subsequently it's archived), I can't make a new contact with that same email address. To do so, I had to reach out to my account rep - would be helpful I could do that myself instead of having to reach out as an extra step.

Response from AlertMedia

Replied February 2021

Thank you for leaving us a review! We are committed to providing our customers with an easy to use, comprehensive employee safety tool that combines critical communication, threat intelligence, and safety capabilities. There is a feature you can enable when sending a notification that allows you to customize the text in your email, add images and attachments, and move these around depending on where you'd like them positioned in your message. We will have your Customer Success Manager reach out with more information.

February 2021

Richard from ICW Group

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Alert Media - Right Fit for Us

We've sent numerous emergency notifications for events from Hurricanes to gas leaks. We conduct quarterly call tree tests and an annual notification exercise for the company. Employees are becoming acclimated to AlertMedia the more we use it.

Pros

Ease of use and functionality were the two things that stood out to me as far as what I liked most. The product is very easy to use. The customer service is excellent, from on-boarding to implementation to all the follow up conversations I've have had with my customer success manager Alert Media has been there to answer any and all questions. Cost effective in comparison to other products on the market.

Cons

No problems so far. We have a request for a similar but slightly different product (ticker) and even though Alert Media doesn't currently have that product. They took my request to the development team and will let us know in the future if they are able to fulfill this request. Implementation was very smooth on our end.l

Reasons for Choosing AlertMedia

Cost comparison for services provided

Reasons for Switching to AlertMedia

Cost comparison for services provided

Response from AlertMedia

Replied February 2021

Thank you so much for sharing your experience with us! We're glad to hear it has been positive.

March 2021

FAdi from Mark Motors Group

Company Size: 201-500 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great Communication Tool...

Good fit for our security patrol staff, keeping managers aware of the staff whereabouts around our sites. Helped in keeping temp layoff staff updated with latest company business decisions (COVID-related). Good tool for recurring alerts. e.g. reminding staff to fill-out the COVID self-assessments prior to entering work sites. Excellent built-in conferencing tool.

Pros

Easy to create groups and alert templates. Message templates very versatile (with formatting). Easy to setup recurring alerts. Helped during COVID high volume of communications with staff.

Cons

Would like to get more Canadian context for safety alerts and news.

Reasons for Choosing AlertMedia

AlertMedia was the most responsive during the evaluation and the assigned account team made the whole process very seamless!

Response from AlertMedia

Replied April 2021

Thank you for reviewing us! We are so glad to hear you've had a positive experience and that AlertMedia helped you keep your people safe and connected during the pandemic over the last year.

February 2021

jacob from MRL

Company Size: 1,001-5,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

February 2021

AlertMedia for Transportation Professionals

Our partners at AlertMedia have been extremely accommodating to discussing our needs and requests and they have been responsive and easy to work with!

Pros

It is an easy software to quickly disperse important information via a wide variety of message types. We can obtain a response to an evolving situation quickly and provide valuable situational updates promptly.

Cons

For our purposes, self-designing a series of dropdown messages would be extremely helpful - not only for the consistency of message being provided but also as a means to link into Microsoft Power Apps and quickly visualize trends and data through dashboards!

Response from AlertMedia

Replied February 2021

Thank you so much for taking the time to leave us a review! We're glad to hear your experience has been positive. We'll have your Customer Success Manager reach out to discuss some of the exciting features that are coming soon to templatesincluding the ability to create custom dropdown choices.

February 2021

Lori from Memorial Health System

Company Size: 1,001-5,000 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2021

Good price for the services we needed

Once we got everything straightened out, AlertMedia has been working very well for us. Much more customer service and ongoing education than with Everbridge.

Pros

The AlertMedia saved us more than 30% over what Everbridge charged us for slightly fewer services.

Cons

A little wobbly to change over and get started.

Reasons for Choosing AlertMedia

Best price for the services we needed

Reasons for Switching to AlertMedia

Everbridge was expensive and kept changing our account representative.

Response from AlertMedia

Replied February 2021

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive.

February 2021

Katrina from Mueller Die Cut Solutions

Company Size: 51-200 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

AMAZING Communication Tool

Incredible. Any questions I have they answer within hours. The product itself has boosted our communication with employees tremendously.

Pros

We love the ability to be able to text all of our employees updates when necessary. During COVID, this has been a MUST for us. We also really enjoy the feature to schedule notifications.

Cons

The ONLY thing I can even suggest is that the implementation team take on uploading the users for clients. For us, we have about 140 employees so creating a report from our payroll system and matching it up to the upload file format wasn't too difficult but it could be for larger companies.

Reasons for Switching to AlertMedia

Nothing bad on Crew's part. Alert Media just proved to be a better communication tool for our team.

Response from AlertMedia

Replied February 2021

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive. Your Customer Success Manager is always available to help import users on your behalf. There is also a feature in AlertMedia that allows you to match your payroll system's field names to make uploads that much easier. We'll have your Customer Success Manager reach out with more information.