Incident Tracker
About Incident Tracker
Awards and Recognition
Incident Tracker Pricing
Contact Incident Tracker for exact pricing details.
Starting price:
$1,900.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Incident Tracker
1 - 5 of 25 Reviews
Marissa
Mental Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Incident Tracker Product For Non-Profit
Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency.
PROSWe selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program!
CONSWe would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change!
Reasons for switching to Incident Tracker
Our organization grew and our homegrown system could not handle the volume and complexity of reports we needed to document.
Kate
Individual & Family Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2022
Incident Tracker is so helpful
I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.
PROSThe software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.
CONSAlthough the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.
Reasons for switching to Incident Tracker
To modernize our process and find a better way to track and manage daily activity and incidents on campus.
Vendor Response
Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization.
Replied December 2022
Elijah
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed January 2023
working with the system.
I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.
PROSI like the ease of use during a day of work. The ability to review previous logs if need be.
CONSIts buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.
Vendor Response
Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns.
Replied January 2023
Laurie
Mental Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great Product!! Great Customer Service!!
I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!
PROSVery user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.
CONSWould be helpful if multiple users could be assigned to a report to add information. That is all I can think of!
Reason for choosing Incident Tracker
We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!!
Vendor Response
Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.
Replied November 2022
laura
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
University of La Verne
I love using it
PROSThis software is user friendly and easy to use
CONSThe new search feather is a little confusing
Reason for choosing Incident Tracker
user friendly and cost
Vendor Response
Thank you Laura, we are glad that you are enjoying our user friendly interface!
Replied June 2022
