Incident Tracker
Incident Tracker
About Incident Tracker
Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics.
Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Ligh...
Most Helpful Reviews for Incident Tracker
1 - 5 of 24 Reviews
Michael
Printing, 51-200 employees
Used weekly for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
easy
PROS
the ease of use is very simple even to those who are a little computer illeterate
CONSthere isn't really anything i can comment on, never had any issues with anything.
Vendor Response
Thank you Michael for your honest feedback. We are glad you find the system so user friendly. We hope that you continue to have a smooth experience.
Replied February 2023
Laurie
Mental Health Care, 51-200 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great Product!! Great Customer Service!!
I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!
PROSVery user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.
CONSWould be helpful if multiple users could be assigned to a report to add information. That is all I can think of!
Reason for choosing Incident Tracker
We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!!
Vendor Response
Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.
Replied November 2022
Malcolm
Hospitality, 501-1,000 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
Tracker review
Its apart of my daily reports for work.
PROSI like that its a simple process to learn and understand.
CONSI dont like that it doesn't always save my work and then i have to re-do the work all over again.
Vendor Response
Thank you for your honest feedback Malcom! We are glad that the process has been simple and easy for you!
Replied February 2023
Kate
Individual & Family Services, 1,001-5,000 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2022
Incident Tracker is so helpful
I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.
PROSThe software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.
CONSAlthough the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.
Reasons for switching to Incident Tracker
To modernize our process and find a better way to track and manage daily activity and incidents on campus.
Vendor Response
Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization.
Replied December 2022
laura
Security and Investigations, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
University of La Verne
I love using it
PROSThis software is user friendly and easy to use
CONSThe new search feather is a little confusing
Reason for choosing Incident Tracker
user friendly and cost
Vendor Response
Thank you Laura, we are glad that you are enjoying our user friendly interface!
Replied June 2022
