ManageEngine ServiceDesk Plus vs xMatters

ManageEngine ServiceDesk Plus has 157 reviews and a rating of 4.31 / 5 vs xMatters which has 134 reviews and a rating of 4.53 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.31 / 5 (157)

4.53 / 5 (134)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

May 24, 2021

July 30, 2019

Pros/Cons

  • Pros

  • Its good, easy to use, fast, functional.

  • It's pretty cheap and easy to setup. It is a basic helpdesk service out of the box, ready to go. There are no agents to install on computers, a plus for us. Updates are pretty easy to do as well.

  • Cons

  • This is a great software but updating versions can be a pain, due to the confusing documentation on this matter

  • Some things like change management are a bit confusing and cumbersome to use but the set of features is fantastic for the price.

  • Pros

  • The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.

  • Plenty of tools and resources to educate yourself.

  • Cons

  • There are not much cons but possibly integeration can be done by with other itsm tools ,other than that is isif great use till now

  • Though the mobile app works really well, it would be nice to see more functionality built into it.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos