Site24x7

RATING:

4.7

(223)

About Site24x7

Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time users. The platform enables users to derive insights on uptime, web applications’ performance, internet services and private networks. Prime features of Site24x7 include the monitoring of website performance, web page speed (browser) monitoring, DNS servers, website availability, website defacement monitoring, File Transfer Protocol (FTP) speed, Representational State Transfer (REST) API, Secure Sockets Layer (SSL)/ Transport Layer Security (TLS) certificates and more. Site24x7 also allows mobile access. The product is available on a monthly subscription plan and support is extended via phone...

Site24x7 Pricing

Get Started with a 30-day free trial. No Credit Card required. Pricing options are available in Yearly, Monthly and Hourly models. STARTER Best suited for small teams. $10 /mo $9/mo PRO Best suited for medium sized teams. $39 /mo $35/mo ENTERPRISE Best suited for enterprises. $499 /mo $449/mo

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Available

Site24x7 alerts and reporting

Site24x7 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Site24x7

1 - 5 of 221 Reviews

User Profile

Steve

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Excellent monitoring solution with pay-per-use licensing

For my company uptime is essential to our deliverables, and we're held to SLA requirements by contract. I can demonstrate both uptime and issues beyond our control that should not affect SLA (IE the customer doesn't renew their domain or uses a weak registrar).

PROS

I've been with Site24x7 since early days and the team keep adding functionality and more granular and complex ways to test my essential services. Service is always on and both custom and provided distributed pollers are rock solid--if there's an alert I can be sure it's not a false negative.They also provide plenty of statistics and pre-alert diagnosis so things like regional outages or problems with a registrar are obvious from the outset.Plenty of ways to notify, including integrations with 3rd party solutions such as PagerDuty and xMatters for scheduling team coverage and response.

CONS

Initially the service was limited in some ways but the team was very responsive to feedback and quickly upped their game.I think the only thing I'd like to change now is automatic ssl cert issue detection/warning of impending expiration for all https monitors.

Reason for choosing Site24x7

Site24x7 was the most cost-effective and provided multiple-site polling without extra charge.

Reasons for switching to Site24x7

IPMonitor was purchased by SolarWinds and instantly became too expensive.

User Profile

Wesley

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to set up and very efficient.

The use of the application greatly improved the shortcomings that we were having in our operation, which were disk space.We created monitoring and automation aimed at this type of failure, when the disk (partition) reaches a certain percentage, we are executing automations to move and also delete old logs.With that, the stops are practically nil now, which before, occurred about 5x a day.

PROS

What I liked most about this application was the ease of installation, I run just one command on the server and monitoring is now available on the monitoring site.The possibility of automating executions, in case of alarms, is also essential, especially for a company that does not have an employee dedicated to monitoring.

CONS

I believe that more languages, such as Portuguese-BR

Reason for choosing Site24x7

The ease of configuration and the automations.

Reasons for switching to Site24x7

Zabbix required the necessary knowledge for scripting and configuration, which was not available in the company.When I got to know the 24x7 site, the ease of configuration impressed me, making me change the service.

William

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2021

It has most of the features you'll want, but they won't work well

We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.

PROS

It supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.

CONS

Doesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.

David

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Full featured, easy to setup, reliable monitoring tools

PROS

Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.

CONS

Well... not much. Very satisfied with the solution.

Reasons for switching to Site24x7

Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.

User Profile

Abhishek

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Best Cost effective Central monitoring solution

PROS

1. 1 minute polling in all monitors.2. Can add multiple webhooks for different type of alerts.3. Good third party integrations.4. Inexpensive as compared to competitors.

CONS

1. Lacks multiple configuration profiles for monitors2. Need more integrations with incident management platforms like Opsgenie and Betteruptime.3. The plugins inside server monitors, like Nginx, and MySQL uses extra monitors without giving much information compared to server monitors.

Reasons for switching to Site24x7

Inexpensive and fulfills all the requirements for infrastructure monitoring.