About StatusCast

StatusCast is a unified communications platform that integrates with dozens of leading IT operations and uptime monitoring applications so it is now easy to incorporate enhanced communications directly into enterprise workflow, ticketing and incident management processes.

Companies use StatusCast to reduce their number of help desk tickets, proactively communicate IT outages and scheduled maintenance to their employees and customers, showcase the uptime availability of critical applications and assist in the root-cause analysis of IT incidents.

StatusCast lets IT start the conversation — saving companies time and money.


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20 Reviews of StatusCast

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

September 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Great tool for IT communication

Pros

It has been used campus wide for IT related maintaience and communication , Great tool for IT communication

Cons

Sometimes it has issues with modifying and resending the communication with existing events

September 2019

Maria from naviHealth

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Communication is Key

Honestly, the product is amazing, and it's making my life a lot easier as I can post messages and downtime in the app quickly so that users are aware and if it's a short downtime, I don't have to send out a notice, it's just simply tracked there. I think having a dashboard and being able to show uptime is key in a SAAS based world and allowing users to help themselves rather than submitting cases to Support for updates, is a more efficient way to handle these types of problems going forward.

Pros

I like the ability to alert specific groups of users per each component. Having control over who you notify, for what products, or specific functionality so you can cater targeting messaging is huge in the Support realm. Allowing folks to sign up for text messages notifications rather than email so you don't have to deal with IT security restrictions is just a massive help in the healthcare industry were security is extremely strict and traffic is heavily monitored.

Cons

I'd like to be able to manage my list of contacts better. I want to know who has never signed in so I can remove them from the list of subscribers. I want to know when people leave that I can remove them from the list with ease. I'd also like a better way to handle and manage templates, because copying and pasting sometimes doesn't adjust well so having to get the HTML version to manipulate changes can sometimes be very time consuming. Posting an incident needs to be a little more streamlined - for example, if you tie a template to a type, it should auto-populate below and it should auto-fill in the date, etc. so you can see it before you post it so you'll know the formatting looks right. Please allow for a better calendar view - looking at newest to oldest is off-putting and users seem to have a hard time reading that - perhaps showing an actual calendar or "TODAY" highlighted in Orange so people's eyes are draw there, would really help. Lastly, the reporting really needs to be exportable - I need to be able to pull a list of folks who have signed in - not just from their creation date so that we can leverage account management to ensure that the contacts we have listed actually are in the "know" about system outages and scheduled maintenance.

Reasons for Choosing StatusCast

NA

December 2020

Miguel from UC San Diego Health

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

December 2020

StatusCast for Hospital Infrastructure

Overall, set up was easy, adding users was simple and direct. Administration is a breeze.

Pros

Ease of use and deployment. The production page is simple and not busy at all, making for a comfortable and inviting view of our page.

Cons

I wish the published page had a bit more flexibility than whats avialable but it gets the job done. The amount of components offered could be a bit higher to offer more flex during set up.

Reasons for Choosing StatusCast

It really came down between StatusCast and Status.io, and for the money and tools available, StatusCast knocked it out of the park for us. It filled a need that was imperative to fill in our organization that offered a cloud based reporting tool. Its incredibly important to notify our HUGE user base of any impactful performance issues and StatusCast made it simple, clean and easy to interpret.

July 2021

Mohana from Veeva Systems

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2021

Easy Release Notification

Statuscast overall experience is good. User friendly and easy transition.

Pros

Its simple to use and to configure the release notification. Dashboard shows the upcoming release details. We can review and plan accordingly.

Cons

It would be great, if we have dashboard to view list of notification specific to created user.

August 2020

Austin from College of Charleston

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Austin Hunt's Review of StatusCast (College of Charleston)

It's been really great, it's super user-friendly and the chat/support team is always reliable and responsive.

Pros

I really like its integration potential through the API that it offers. Plus, the documentation of that API is stellar.

Cons

This is minor but I'm not a fan of the limit on the number of components we can create. Especially in the context of nested components. Having three components nested within a component simply for the purpose of categorizing the subcomponents shouldn't result in a component total of 4, but rather 3.

Reasons for Choosing StatusCast

I was not involved in the purchasing of statuscast, but I am involved in its implementation as a member of an Enterprise Applications team for the college.