CityReporter

RATING:

4.3

(17)

About CityReporter

CityReporter is a cloud-based solution that assists local governments and contractors with safety, maintenance, and compliance inspections. It includes inspection management module for building and construction permits, parks and playgrounds, facility and building maintenance, fire prevention, workplace safety, timesheet management, roads and highway safety, work order and project management. CityReporter platform allows inspectors to attach high-resolution images with each inspection for maintaining historical proofs of asset condition and enables managers to run preventive maintenance programs by assigning visit targets to staff. Additionally, the solution’s digital forms include mandatory response options, helping staff conduct inspections consistent with the s...
Asset Tracking and Mapping

CityReporter Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CityReporter

1 - 5 of 17 Reviews

Glenn

Government Administration, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Inspection Software that's affordable and accurate

Customer service always available quick to respond and the software works great

PROS

The willingness of the City Reporter to listen and add what is needed to meet our specific needs

CONS

A way to merge tax accessors q-public information into database

Reason for choosing CityReporter

Price, Flexibility to our needs user friendly

Vendor Response

Hello Glenn, Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient. Thanks for taking the time to write this review, Cheers!

Replied June 2023

Rod

Government Administration, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Follow Up Review after 6 years of Use

Instant receipt of inspection reports by builders and owners is welcome by permit holders. Easy tracking of failed inspections.

PROS

We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates. Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter. Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.

CONS

The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.

Paul

Used free trial

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

3

Reviewed September 2014

reporter

It seems to be a good idea but the setup that is done for my application does not work for me

Patrick

Management Consulting, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Great product and Support

Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.

PROS

“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”

CONS

I know you can assign areas to certain staff members, I just was never able to figure it out correctly.

Reason for choosing CityReporter

Met the needs of the Association

Vendor Response

Hi Patrick, Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations. It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow. Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you. Thanks for taking the time to write this review, Cheers!

Replied May 2023

Bill

Government Administration, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Cost Effective Digital Inspection Platform

Top shelf customer service and support as Noratek staff get back to us right away.

PROS

City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.

CONS

An easier, more streamlined way of setting up the customer portal would save staff time.

Vendor Response

Hi Bill, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication. Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff. Thanks for taking the time to write this review, Cheers!

Replied June 2023