About Axero

Axero is the leading intranet software that unifies teams, accelerates growth, increases productivity and unites employees. With easy-to-use features, integrations with the most on demand systems, and a beautiful, modern interface, employees have a single source of truth to communicate, collaborate, and get more done.

We support 6 million employees and hundreds of the world's most thriving organizations, including Toyota, Charter Communications, John Hopkins University, Benjamin Moore, Edwards Lifesciences, CHG Healthcare, and many more. Implementation can be daunting, so we make it easy - join 6,000,000+ happy users today!


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

35 Reviews of Axero

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

May 2017

Jaspreet from Deloitte

Verified Reviewer

Company Size: 10,000+ employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

A modern collaboration platform with brilliant customer support

Pros

1. Modern look-and-feel 2. Easy to use without any steep learning curve 3. Brilliant customer support 4. Flexible and easily customisable: Their PageBuilder is one of the most advanced page editors we have seen. 5. One of the best "search feature" of all the platforms we compared

Cons

1. No Google Docs integration yet (though the company says it will be there in 2017 release) 2. Features like Single Sing On should be a part of base module, we were charged extra for it 3. No Windows Mobile App yet.

December 2020

Jennifer from Crystal Bridges Museum of American Art

Company Size: 201-500 employees

Industry: Museums and Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2020

Maybe,hopefully, in time

Pros

I feel like this product is way more powerful than I can give it credit for at this point in time. My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.

Cons

The biggest problem for me is that there is no training (at least that a small non profit could afford) outside of video tutorials...again, you really have to spend a lot of time identifying what it is you want to know. The product is generally intuitive for the end user, but takes some skill on the administrative side. I'm actually quite terrified to even look at the back end sometimes for fear I will do something irreparable. If you have a team of administrators, or available designers/IT, I say go for it. If you are a one man team with 50% time to dedicate...brace yourself. I'm not so discouraged that I won't keep trying, but I can't exactly say it is making a huge difference (yet).

Reasons for Choosing Axero

The team researching thought both products were quite similar, but liked the look and feel of Communifire better (more room for individualization). There was also a slight cost difference in our favor and we were not sure it would be a long term solution.

July 2021

Brooke from Luxottica Retail - Target Optical

Company Size: 5,001-10,000 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Axero Intranet Revire

Pros

Hands down the most used function is the discussion boards and it really helps bring our employees together to help one another! This helps them understand answers from their peers and helps build credibility. They find it easy to start and to review answers. I also think the mix of home office employees in the answers helps our people to feel that we are approachable as gatekeepers! I also love the customizable site. We can easily change and update the site to align with marketing campaigns and keep it looking fresh for our users.

Cons

The thing we struggle with the most is the analytics. We would love to see a deeper understanding of how our teams are using spaces and information + make it very easy for regional managers to follow-up on outstanding items. If we could give RMs access to a report that clearly states who is missing what items - that would make a world of difference!

Reasons for Switching to Axero

To have a more creative site that could be both engagement and communications based.

Response from Axero Solutions

Replied July 2021

Hi Brooke, Thank you so much for your review! The Axero team is thrilled that your employees are connecting, sharing information, and making the most out of discussion boards. We added additional space analytics so you can analyze user behavior and content performance. Here's more information: https://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/21546/manage-space I will pass along your feedback to our development team, who is always excited to hear from valued clients just like you. Thank you! - Alexandra Hoey, Axero Marketing Manager

December 2017

Christine from Hylant

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

1.0

December 2017

I think the platform is very basic and not the robust solution it is presented as.

It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house).

Pros

Easy to set up and navigate.

Cons

There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release.

April 2021

Chloie from CHG Healthcare

Company Size: 1,001-5,000 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

April 2021

Great intranet solution with room for improvement

Pros

Overall the Axero intranet is very user-friendly, and it is a great tool to get important content and information to your people. You have the ability to create eye-catching pages, and custom pages for people based on their role/team in the company. There is a lot you can do with this intranet. Axero's customer support team is also very responsive. They usually get back to my questions and requests within minutes, and most of the time have the issue resolved the same day. They are very patient and willing to walk you through anything to make sure you're set up for success.

Cons

My biggest con with the Axero intranet is blog layouts. I know Axero offers a lot of widgets for pages, but I wish they had those same options for blogs. As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog. You can create your own HTML templates to achieve this, but I wish they came as default options. We have also run into a few issues when Axero does its regular maintenance updates. Sometimes when these updates happen our site breaks. Axero has always been helpful to get the site back up and running though. They have also been better at letting us know when these updates will occur so we can spot check our site to make sure it is good to go.

Reasons for Switching to Axero

We had an intranet that our engineering teams built themselves. We decided to switch platforms so we could have a more user-friendly platform.

Response from Axero Solutions

Replied July 2021

Hi Chloie, Thank you for sharing your experience! I am so happy you are enjoying the flexibility of Axero and the customization features that make your pages stand out. Our support team is always happy for a shoutout, too :). I will pass along your feedback about blog layouts to our development team. They are always excited to learn how we can improve the Axero platform for valued clients just like you! We appreciate hearing from you. - Alex, Axero Marketing Manager