About IC Source

IC Source is a cloud-based and on-premise solution designed to help businesses manage internal communications through content sharing, employee connectivity, collaboration and networking. Key features include knowledgebase management, employee recognition, live chat, mobile intranet, access controls/permissions and content management.

Teams using IC Source can make department-specific announcements and remove old information via auto-archiving, preventing content overload and irrelevant content sharing. The corporate communication solution comes with discussion forum sites to facilitate collaboration within the organization. Additionally, employees can share various content types across the platform such as contact information, policies, files, goal...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of IC Source

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

June 2018

Bronwyn from Sunova Credit Union

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Amazing support and great adaptability

Pros

I love that as a 'non-tech' person, I was able to rebrand our intranet with the help of our graphic designer (she has a great eye for what colours to use). I had to reference support blogs a few times, but there wasn't anything I didn't feel comfortable doing. I also really like the support that is available. They get back to you very fast and help work issues out. And honestly, most of my issues were that I wanted to something different, not that an issue with the software. We were able to successfully rebrand our intranet. I like the ability to create different applications and that you can be pretty creative if you put your mind to it. We created a "shout out" app and didn't need to do anything special. It was as simple as adding certain fields to an app and adjusting the layout. Once you start to use the software a bit more, you realize most of the applications are the same base.

Cons

Although the simplicity is great, when it comes to the theme design, there are some items connected together that I wish weren't for example, if you change a colour of a title it could also change the colour in the mega menu. My designer also wanted more ability to change icons around, without having to do that for coding. A little more ability to customize would be nice. The theme editor was also confusing at first and I had to some trial and error to figure out what items were affected. The other annoying thing is that if you want to move files from one app to another or into a new site, you have to download everything and re-upload. I found the multi-upload feature hard to use too, so I ended up adding most files one by one. Moving 200 + files that way is very time-consuming, although worth it in the end!

December 2018

Aaron from Fort Vancouver Regional Library

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Intranet Connections is an extremely flexible choice for building your intranet.

Overall, it's been a positive experience. For the most part, it can be as simple or as complicated as you want it to be. And if you're willing to put in the work, you can get a system that looks great and is flexible enough to do almost anything that you could ask for from an intranet solution. Coupled with the excellent support, it's a solid choice for an intranet solution.

Pros

The Intranet Connections platform provides myriad choices for building your organization's intranet. There are many, many tools at your disposal, and users are empowered to customize their pages to their hearts' content. The support has been excellent. Their support team is willing to go to great lengths to help you troubleshoot, set up testing environments, and walk you through upgrades. You will defintely get out of the software what you put into it. If you spend the time to learn its ins and outs, you can make it do almost anything.

Cons

The flexibility sometimes comes at the cost of simplicity. Getting up to speed can be a fair investment in time. As with any complicated piece of software, there are the occasional strange bugs. We've also found that it helps a lot to have some definite lines of ownership within your organization to keep things updated and consistent. If the project is completely bottom-up, many aspects of content maintenance can fall behind. That's true of any content management solution, though, so it's not a point against Intranet Connections so much as a good caveat to keep in mind when shopping for these types of solutions.

June 2018

Dave from Kemptville District Hospital

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

June 2018

Intranet Connections is a useful corporate communications tool.

Good communications tool. Electronic forms are nice!

Pros

As a corporation, we have been using Intranet Connections for a few years now. We do not use it to anywhere near its full potential but we have found it a useful communications tool.

Cons

It would be nice if the main page could scroll through the newest content highlights. The interface can be a bit clunky. For major updates it would be nice if there was a better installer. I find it a bit too manual.

February 2018

Andre from Plains Commerce Bank

Verified Reviewer

Company Size: 51-200 employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Intranet Connections is a great company. This has given our employees peace of mind and saved time w

File management, saving time, better internal communications, and sharing of resources.

Pros

It's very user friendly, it has many features, the fun and creativity never stops. And of course, the customer service is awesome. What I love about the customer service is the fact that you can call them directly and expect to talk to a real person right away. Unlike other competitors, intranet connections values customers and the staff is always happy to help. It is so easy to create sites and pages. I love the fact that we are given the option to choose between static and dynamic pages. We love the layout of the intranet and the drag drop features.

Cons

There are a lot of businesses that do not prefer cloud, however, I wish that Intranet Connections had that choice as well. I guess this is due to the dangers of cloud computing such as advanced persistent threats, and insufficient due diligence. Data stored in the cloud can be lost for reasons other than malicious attacks, CSA says. An accidental deletion by the cloud service provider, or a physical catastrophe such as a fire or earthquake, can lead to the permanent loss of customer data unless the provider or cloud consumer takes adequate measures to back up data, following best practices in business continuity and disaster recovery

June 2018

Cheryl from Peoples Trust Company

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Once you learn your way around, the possibilities are easy and varied. I truly love using it.

This tool acts as an easy to use interface to our users to access information, collaboration, documentation, scheduling, etc. This is helpful especially for our non-computer folks who need to access all of this on a daily basis. The fact that individuals and departments can control their own content is also a huge benefit.

Pros

First, the Customer Support. They are AMAZING! The software itself allows not only the admin to set pages but various staff members/departments. This takes the work load off our IT dept and gives more control to the individual users/depts. IC is such an easy interface for users to access a multitude of information, programs, documentation, etc.

Cons

It is very minimal - there are times I would like a little more freedom within the templates or trying to copy/paste a widget to another page. I also miss having a broken link checker. These are more minor personal preferences and does not deter me from the product. Again, have I mentioned how GREAT the staff is?