Office Chat

RATING:

4.5

(237)

About Office Chat

Office Chat is a cloud-based HIPAA-compliant instant messaging solution for small and midsize businesses across various industry verticals. It provides collaboration and communication tools that can be used in the office or remotely. Key features include auto-login, delivery confirmation, automatic notifications, priority messages, automatic deletion of messages and more. Users can create multiple user groups, assign role-based group permissions, search chat histories and files and broadcast messages across an organization. Office Chat allows users to configure message and file retention. It also features security features such as two-factor authentication, data encryption, security logs and ISO 27001 compliant data storage. The solution also offers mobile fu...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Office Chat Pricing

Startup Plan: $25/month (or $249/year) with 10 users included and 25GB of file storage Business Plan: $49/month (or $499/year) with 50 users included and 25GB of file storage Enterprise Plan: $99/month (or $999/year) with 50 users included and 100GB of file storage HIPAA/BAA Plan: $999/year with all Enterprise Plan features plus HIPAA and BAA and chat history limited to 7 days Discounts available for non-profits.

Starting price: 

$25.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Office Chat Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Office Chat

1 - 5 of 237 Reviews

David

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Perfect Solution For Our Needs!

Easy to setup, quick communication, and simple file sharing

PROS

The software was easy to setup on both client workstations and on the server. The integration with Exchange also went smooth! Starting conversations and sending small files over chat saves us a ton of walking around time to the various departments or having to send needless emails. Love the product!

CONS

Occasionally we won't get a notification for a chat we received but that's not too often and it's usually isolated only to the mobile app version.

Vendor Response

David, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!

Replied December 2018

User Profile

David

Verified reviewer

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Definitely worth the money!

Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!

PROS

The software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.

CONS

Software installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.

Vendor Response

David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

Replied April 2019

Ammon

Mental Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2020

It does what it's supposed to do, but with some annoyances.

On the computer, the app runs fine and I have only minor complaints. It functions as a perfectly normal and serviceable Messenger-type app. On my Android phone it is an absolute nightmare, forever closing whatever I'm doing and bringing up Office Chat regardless of whether I've just received a message or not.

PROS

It's organized pretty obviously, with conversations with individuals labeled clearly and organized by recentness.

CONS

Every time I open my phone for any app, at least twice in ten minutes the app I am using will minimize as Office Chat opens. This is not in response to receiving a new message; it simply opens in the middle of literally anything else. Even if Office Chat is open as one of the other apps running in the background, it will minimize the other apps and impose itself for no apparent reason. Notably, I have an Android phone. The computer version has no such issues.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2019

Excellent Chat Platform for Office work

This Chat software has help us reduce phone call time and makes our jobs more efficient, you can get answers from work collegues faster than by email and if they are not available you dont need to leave a "phone message" and wonder if they listen to them or not. With the chat you see a notification when they read it. We use it every day as an internal communication tool, and even for company announcements with a whole office chat group.

PROS

It is a very simple and powerfull Chat solution. It shows when messages are delivered and read by the other person. You can attached images or documents.

CONS

It doesn´t have a popup notification option, that would be helpful because sometimes you can miss a new message.

Vendor Response

Thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I wanted to let you know that Office Chat does have a popup notification option- would you be willing to reach out to our support to have this resolved for you? Thank you again!

Replied April 2019

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Office mate group chatting with office chat

It help to build a strong connection and good trust . Little bit get enjoy chatting through this software during office time .

PROS

This is very friendly software for chat in office and have good connection with office mate through office chat . Not only that it helps to build up good connections with client . And also when send messages we can know is it deliver to the person or not .

CONS

According to my interest less emojifies. Some to when shows my message delivered to the person but actually doesn’t deliver to person.

Vendor Response

Thank you for taking the time to review us! We appreciate your business and are glad to see that Office Chat fits well into your workflow. Please contact us if your deliverability issue persists, we would love to work with you to resolve this. We appreciate having you as a customer- thank you again!

Replied March 2020