I just wanted to drop you a quick note to tell you how pleased Chocoley is with using Finale as our inventory management system. Having been on the Finale system for the past year, we have been able to easily integrate our website, Chocoley.com, Shipstation, QuickBooks and Amazon.com for a seamless and accurate management of our inventory across all marketing & sales channels. Prior to using Finale, we were completely in the weeds and had nothing but problems managing our inventory. The idea of selling in different channels was a pipedream and thanks to Finale, it's not just a desire, but reality. If anyone is thinking about utilizing Finale, they should move forward, as it is the right decision. No costly software to buy and the customer support has truly been unbelievable... I am always amazed at how much time and energy you guys have provided in answering questions or helping new employees get indoctrinated into using the system... always with a great attitude and willingness to help and never making us feel like we're taking too much time...and not charging a dime for that added benefit is HUGE!!! Thank you, thank you, thank you for providing a great product and awesome service at such a reasonable price. I can't imagine using anyone other than Finale for our inventory management system.

Overall the inventory system is great! It accomplished everything we needed it for and more.

Finale Inventory has a very simple import tool. You simply copy data from an excel spreadsheet and paste them into the inventory system through you web browser as the inventory is cloud-based. Finale takes care of the rest. This truly intuitive copy/paste import method saves time, and having the ability to edit products in your catalog editing your catalog makes it struggle free. Generating Purchase Orders (PO) is pretty automated. Our team was able to jump straight in an create PO's in no time at all as it is streamlined and self explanatory. You can have unlimited users that can be added to your team. There are a huge amount of integration possibilities. So whether you are integrating with WooCommerce on a Wordpress CMS, or integrating with ShipStation, Final Inventory has you covered.

The system is sometimes a little glitchy. The Finale team do promise to iron some of these out in the near future, but right now they still remain. Their team rarely apologies if the system hasn't been working as it should, and never admit fault.

It seemed a good way of getting integration between other software that don't integrate themselves but the support is so bad it would be better just to go straight to the APIs of each of the software and write an integration yourself.

Throw into the bargain that integration with Prestashop does not work straight out of the box and that none of the support staff could be bothered and I'd find it very hard to continue with this trial.

No support, couldn't get it to talk to prestashop

I've had an awesome experience with Finale so far. We plan to grow and they assured us they'd grow with us.

The setup process was very straight forward. Setting up your inventory system can be very tedious but it's very important that it is done correctly. Finale can be fully customized for any type of business.

I wouldn't change anything at all. Finale can be pretty complex to a new user so I would suggest teaming up with support. They're very friendly and can help you become a Finale pro in no time.

I am very satisfied with the system. Never regretted my decision in choosing your services. After-sales service is also top-notch. [SENSITIVE CONTENT HIDDEN] is very knowledgeable and helpful. I am looking forward to your improvements coming end of the year as [SENSITIVE CONTENT HIDDEN] has mentioned.

I like most is its flexibility to handle items with serial numbers.

Some functions are not present like returning an item to a supplier is not available in the Purchase Order and I would have wanted to be able to write a note per serial number/Lot ID.