NetSuite
About NetSuite
Most Helpful Reviews for NetSuite
1 - 5 of 1,417 Reviews
Apeksha
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed September 2021
Best ERP out there
Víctor
Verified reviewer
Human Resources, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
It is a great ERP but it is not for everyone
Accounting, Trasury. Reporting (but we ended up doing the reporting outside the ERP)
PROSNetsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.
CONSThere is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP
Reason for choosing NetSuite
The potential of Netsuite when growing and to manage several entities from one place
Vendor Response
Thanks for taking the time to leave a review, Victor! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied November 2022
Mecia
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
I enjoy working in NetSuite
The system is customizable, yet the majority of the NFP products meets our needs without further customization.
CONSOur system doesn't allow us to enter an invoice date that is different than the posting period. We needed to create a custom field so that we can record when the bill should post and when the expense was incurred.
Andy
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed May 2022
Lots of Potential for Large Businesses, but Not a Good Fit for Small Businesses
For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.
PROSNetsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.
CONSNetsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.
Reason for choosing NetSuite
We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.
Thomas
Biotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
NetSuite - User Friendly
My main roll within NetSuite is to create vendor orders, track receivables, and ensure the system is updated once the scheduled work or items are received.
PROSCurrently we use NetSuite to create PO's and track receivables for our vendor ordering process. The software is easy to navigate and is user friendly with many help features.
CONSThe implementation process could be cumbersome without leaving time to properly plan out the installation and integration process.
Reasons for switching to NetSuite
As a company we have grown and needed another system to grow with our needs.