SellerActive Software


 

SellerActive’s e-commerce channel management system is a cloud-based multichannel e-commerce management platform. Primary features include inventory and order management. It allows users to manage product listings on various channels and marketplaces. They can create new listings, adjust prices and quantities and fulfill orders.

SellerActive provides bulk listing and Amazon photo import tools. The analytics module provides real-time business data, sales forecasting and low-stock alerts.

The order management module offers order consolidation, shipment management, packaging slips and batch processing. Other features include repricing, warehouse management, a dashboard and reporting. It offers integration with Amazon, Shopify, Walmart, eBay, Etsy, Sears, ShipStation, ShipWorks, QuickBooks Online, QuickBooks Desktop, SkuVault and others.

Customer support is offered via email and over the phone. An onboarding specialist helps users with the implementation of the product. Other help options include live chat, ongoing account reviews, live training sessions and an account manager.

 

SellerActive - Listings workspace
 
  • SellerActive - Listings workspace
    Listings workspace
  • SellerActive - Products workspace
    Products workspace
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of SellerActive

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Jaime from Quilt in a Day
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

SellerActive is Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The repricing tool is great! We have items that need to be priced a certain way and the pricing tool allows us to create different pricing strategies to accommodate those requirements. Inventory syncing across all selling channels is a huge time saver. Communicating with support has been very easy as well.

Cons

Would like to see a column that shows the fees.

Review Source: Capterra

  Response: SellerActive, SellerActive

Date: December 2018

December 2018

 

Thanks for your review, Jaime! We're glad you're enjoying the software and our repricing tool. We appreciate the feedback on a fees column, and have submitted your idea to our team as a product request. They're going to take a proper look at what it would take to add this function, so stay tuned. In the meantime, you can utilize reports to view fees. Thanks again!

 

Luis from S3 Global Worldwide
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great Tool A bit pricy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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I was looking for an integrated solution for Repricing, Channel Management, and Key Marketplace Integration. Seller active value proposition is the closest for what I was looking for.

Pros

Great repricing tool and the order management feature is great, easy to use and connect to the omnichannel accounts. The customer service is not outstanding but usually you have responses on a timily manner

Cons

The latest changes regarding inventory management is still unstable, managing the Amazon FBA inventory the filters are not as responsive as in the past

Review Source: Capterra

  Response: SellerActive, SellerActive

Date: December 2018

December 2018

 

Hi Luis, thank you for your honest feedback. We are always looking to make sure our sellers are having a positive experience and will take your thoughts into consideration as we move forward. Your rep will be in contact shortly to discuss plans moving forward. Thanks again!

 

george from fun country rvs
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

parts manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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everything has been good and smooth

Pros

very easy and user friendly , doesnt take long to get comfertable

Cons

nothing bad comes to mind, maybe more user for ebay would be nice

Review Source: Capterra
 


May 2018

May 2018

Good Platform with further opportunities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

The channel manager is amongst other good channel managers and can be utilised to provide all the important information required to be able to manage all hotel distribution.

Cons

The software itself is a good platform, however, the support team need more work doing to them. Whilst the company have a support structure it is not robust and could do with a ramp up.

Review Source: Capterra

  Response: SellerActive, SellerActive

Date: December 2018

December 2018

 

Thanks for getting in touch with this review. We're glad to see that you like our channel management capabilities. We also appreciate your honest feedback, and have alerted our support team to this review so we can continue to improve our services. Thanks again!

 


April 2018

April 2018

Decent amount of options for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Product Quality
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Value for Money
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Pros

I tried this software through a scheduled demo and needed help with repricing my products unilaterally over my e-commerce websites and platforms such as Amazon. I was pleased with automation and the order management this platform brought.

Cons

I disliked the limitations of certain options such as API integration and promises unattained. The particular part of winning the buy box in Amazon was absolutely false, which caused us to switch to another platform.

Review Source: Capterra

  Response: SellerActive, SellerActive

Date: December 2018

December 2018

 

Thanks for your review; apologies for taking so long to get back to you. We're sorry to see you go, and wish you the best of luck! We are currently in the process of building a significant upgrade to SellerActive, which we hope to release in early 2019. If you're shopping around for e-commerce management software again in the future, we hope you look us up.

 

Doug from Trends Auto
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Extremely impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
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Quality
Value for Money
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Support

This program streamlined our inventory management needs. It has been amazing to see a company that's so dedicated to helping their customers. There have been so many features that we request that have been implemented not only custom to our account, but also into the base program. It's very responsive and very easy to use.

Pros

The overall ease of use. The responsiveness of SellerActive to not just take suggestions, but to actually implement desired features. Very useful features

Cons

At times the customer service isn't as responsive. When a feature is requested we never receive notice of it's implementation and end up contacting them again only to find our feature request had been fulfilled. Every so often, maybe for a week every 3-4 months, the upload process speed can be very slow...4+hrs to process 20 lines when normally it would take under 1min.

Review Source: Capterra
 

Abby from Trends Auto
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

SellerActive is a great tool for keeping track of inventory.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Inventory management, the ability to sync SKUs & products from various marketplaces into one place, bundling.

Pros

The ability to sync multiple accounts to this software makes things so much easier as far as inventory management goes. The ability to allocate quantities across multiple stores is extremely useful and helps prevent overselling.

Cons

Uploading large files can take some time which can be frustrating, but in general I have very few complaints. SellerActive has been a great tool overall.

Review Source: Capterra
 

Joel from National Product Sales, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

We primarily use it to automate price adjustments and it has done great for what we need it for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Saved me valuable time in monitoring and adjusting prices.

Pros

We love the ability to set filters and download inventory into a simple to use format which allows us to modify massive amounts of listings in minutes.

Cons

The help section isn't as helpful as I would like. It would improve with video tutorials and more in depth instruction on all features.

Review Source: Capterra
 

Laure from RC Hunting Store
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

As a non technical person the experience has been good! Staff are excellent to work with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

syncing all my marketplaces.

Pros

I like the reports. As the support staff guide me through it, it gets easier to use. Hard to say at this point, It has many options within the software that I have not used yet.

Cons

That it doesn't pull in cost of item, from marketplaces. I have to place it in twice. I have not used all the categories of the software yet.

Review Source: Capterra
 

jonathan from bravo trading llc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Makes selling in multiple marketplaces easy as 123

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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ability to open in more marketplaces.
Not much to say about what is not good with software. I can only say that where selleractive lacks, you guys already have a third party integration software that covers that. In the end, cost adds up.

Pros

The software truly updates inventory in real time. Listing feature is really awesome, can't wait for the new features for other marketplaces. The software has really freed up alot of my time to do other aspects of growing the business.

Review Source: Capterra
 

Jim from Absolute Golf Ball
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We used SellerActive and then temporarily canceled but noticed a huge difference in sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Increased sales

Pros

The ability to use holders for selling on multiple sku's with different quantities. Channel Advisory makes you purchase another program for this and its hundreds of dollars a month more.

Review Source: Capterra
 

Andrea from Toys for Trucks

August 2017

August 2017

Extremely valuable and functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to sync up quantities and lead times across multiple marketplaces so that if an item sells on 1 marketplace it will deduct automatically from all marketplaces has been huge for our company. That feature has allowed us to significantly increase our sales over the last year. Another big pro for us is being able to bundle individual components to kits and sets.

Cons

The processing time when uploading files is inconsistent. Uploads will be processing fast and effectively for a while and then suddenly it will slow down significantly. The development team never seems to know what causes the slowness to occur randomly. Unfortunately, that issue has been an ongoing frustration with still no clear resolution. The only upside is that eventually SellerActive begins to run smoothly again. It seems that SellerActive will go through a slow phase every couple of months and it lasts for about a week.

Review Source: Capterra

  Response: SellerActive, SellerActive

Date: December 2018

December 2018

 

Hi Andrea, we just saw your review at the top of our Most Helpful list and realized we never responded to you. Thanks so much for this great review, we really appreciate it. We also hear your feedback on uploads, and are in the process of upgrading this service as we speak. Look out for a significant upgrade in early 2019, and feel free to get in touch with us if you have any questions. Thanks!

 

Sabrina from Grace Healthcare ISD

August 2017

August 2017

Wow! I can't believe how amazing this platform is! Everyone I've worked with is EXCELLENT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

I don't have to spend that much time on each and every listing. I can do everything in bulk which is GREAT.

Pros

The easiness of it. It's so much better than the platform we left and with the new resources soon to come out I can't wait for just how much better our experience will be.

Cons

Eh, the initial start up was a bit stressful, as I am not proficient in Excel. It would have been lovely if that part was magically done for me. Haha.

Review Source: Capterra

  Response: SellerActive, SellerActive

Date: September 2017

September 2017

 

Thank you for the review Sabrina! We can't wait for you to see some of the new tools we are getting ready to launch. You will love it.

 

Alex from PanaSystem Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Selleractive outdoes other solutions in integration and price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Speeds up our day to day with multi marketplace presence

Pros

We like the number of integrations it allows, streamlining much of our day to day operation. Price rules are quick and easy to use. Constant updates help overall. It is reliable and scarecely has any down time or interuptions.

Cons

Needs alot of smart features added, including reporting and automation. It has had a few glitches where orders were duplicated.

Review Source: Capterra
 

Staci from Sydenstrickers

August 2017

August 2017

User friendly at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

It has increased our ability to list more items and keep our margins where we need them to be. User friendly interface with few hiccups.

Pros

I love that SellerActive brings in all of the listings from each marketplace and doesn't require me to manually put each listing into their platform (which is how ChannelAdvisor worked). It's a great value for the money and the customer service is always prompt and eager to resolve any issues that we've had arise.

Cons

A few of the features, like deleting a listing from a particular marketplace for example, don't seem to work correctly and the listings have to be deleted within the SellerActive platform as well as the marketplace platform (doubling the work).

Review Source: Capterra
 

Carlos from 1ShopDirect
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very Attentive to any issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
Value for Money
Value
Support

Repricing, inventory reports. Managing inventories throughout all the marketplaces.

Pros

Ease of use. Every time i have a question i can talk to someone and they will help immediately. Every question i have they answer.

Cons

Reports with specific details but they are working to make things better. Only other thing is to post on different marketplaces i would need different excel files.

Review Source: Capterra
 

Albert from XLSP WORLD
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Seller Active has helped me boost sales and access additional markets.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Increase in sales.

Pros

I can set prices to auto update and hold my needed margins. It allows me to set fixed prices for items that have no competition, or beat competiters by a specific amount.

Cons

The software is very robust I need more tutorials on how to better use all features. It also had difficulties adding variations to exsisting product line.

Review Source: Capterra
 

Barbara from mardi gras party sales
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Pretty good so far. They respond well to issues and work to resolve and assist.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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inventory sync

Pros

It is Simple to get started and very good assistance to onboard with lots of opportunity for training.

Cons

Everything but inventory is geared toward amazon and nothing else. Cannot put different stock levels for different items and titles show the same on all although actually different.

Review Source: Capterra
 

Evan from PILLOW MENU, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Software is buggy and has caused multiple cancelations

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Support

In the past, we used Seller Active as a repricing tool. As we have decreased selling other companies goods, we have transitioned into using Seller Active as a inventory management tool. Seller Active is supposed to keep our inventory levels at Amazon and eBay the same.

Pros

Overall the application is easy to use and straightforward. The repricing tool did allow us to hold the buy box for longer and did increase sales.

Cons

This application is very buggy. The inventory management is sub-par at best. Skus will be relisted when you have zero quantity on hand. Still working with the customer service department on this one. Overall our cancellations have increased as a direct result of using Seller Active.

Review Source: Capterra

  Response: SellerActive, SellerActive

Date: December 2018

December 2018

 

Hi Evan, we just noticed that we never responded to this review. Please be assured that your feedback was noted at the time, and much of what you said has been added to our plan for SellerActive's app relaunch, coming in early 2019. Stay tuned, and thanks for your honest feedback.

 

Matthew from Mk Trading Co
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Love the people, great support. Takes some time to get the hang of things.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Management of inventory across platforms, and super customer service and tools.

Pros

Great integration, great customer service, great training and help. Fast response. Lots of options and tools

Cons

Very high in price especially if you get up there in orders. I wish there were more pricing options.

Review Source: Capterra
 
 
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