ShipMonk
About ShipMonk
Awards and Recognition
ShipMonk Pricing
Pricing is based per transaction. Please contact ShipMonk directly for pricing details.
Starting price:
$2.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ShipMonk
1 - 5 of 132 Reviews
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Very good platform and reliable service
Shipmonk really has helped relieve some important pains for our startup. They took over fulfillment seamlessly which allowed us to focus on other aspects of the business. The special projects team even helped us with the final portion of our assembly at a reasonable rate.
PROSI like how you can create manual orders within the system. Also like how you can track the remaining inventory quantities of each SKU.
CONSIt would be nice if you had a mobile app because the browser site on mobile is difficult to navigate.
Mikel
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
Affordable but high quality fulfillment service
All in all, very satisfied with their service and the timely delivery of the orders to my customers.
PROSWe've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.
CONSSome occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2018
Bad support teams
We have been using Shipmonk for about 9 months, we originally had a lot of problems getting our online stores setup with their system, they don't have any open apis or any way to do stuff if you have your own manual store, but it ended up working well enough once we moved to shopify. Then this holiday season we ended up having a shipment come in late, we reached out to them to get them to schedule a pickup so that we could still get it delivered on time, we were told this would be fine and tried to schedule a delivery as soon as possible with them. It took them 2 weeks of us messaging them and 3 days of our shipment sitting at the port for them to tell us they couldn't. We could have scheduled another pickup but decided this would have been better. We ended up getting it shipped the next day and again told that they would ship them out that day, they had also sent out an email that as long as we had our product there on time they could ship it out by Saturday. It then got to Tuesday morning and a bunch of printers still were not correctly shipped out and they had not correctly scanned the products for Fedex delivery so we have no guarantee that they will be shipped on time. Over the entire course of this we talked to about 6 different customer support people and were constantly told different things. Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist.
PROSIt was very easy to connect with shopify to get basic things working.
CONSThe customer support teams constantly give us conflicting information and even their mass emails give completely wrong information. Also their interface is very hard to manage and can make it so you easily make some massive mistakes. There are some very basic things like changing choice on multiple orders at a time that are completely impossible so that we have to manually go in and fix it in each order
Vendor Response
Hello, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant.
Replied July 2022
Tim
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Make sure you have a good happiness engineer!
Positive experience, it does what it's supposed to do.
PROSWorking with [SENSITIVE CONTENT] has been the highlight of using Shipmonk. He's the best happiness engineer that I've worked with and has been extremely helpful when it comes to resolving issues.
CONSIf you're stuck with a bad happiness engineer everything takes forever to accomplish.
Vendor Response
Dear Tim, Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.
Replied March 2024
T.C
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk!
Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.
PROSThis software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue.
CONSThat I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own.