CloudNine

RATING:

4.8

(50)

About CloudNine

CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities. CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access. CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits in...
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CloudNine Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CloudNine

1 - 5 of 50 Reviews

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Incredible Product

Incredible support team

PROS

I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product.

CONS

I really don’t have anything that I dislike about them!

Janet

Management Consulting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Concordance databases

I have been very pleased with my experience. The support team has also always been very helpful despite the fact that I can't screenshare. We figure it out!

PROS

I find Concordance to be the easiest program for creating, updating, and searching databases. I love the fact that I can save a 'snapshot' of my work so I am not duplicating my efforts. The searches I did are listed right there. If I am in the midst of reviewing a large search, the 'snapshot' returns me to the last document I was reviewing in the search. It's great! The ease and swiftness of tagging documents far exceeds my expectations. It is easy to sort documents by date order.

CONS

I am thinking hard about what I would change and I can't think of anything at this moment.

Robert

Legal Services, 51-200 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2017

Experience

I had positive experience with the company . What ever my need they were able to help

PROS

Flexable, client service and their knowledge and experience in the space. They where able handle all request.

Michael

Law Practice, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Michael I.

My experience with CloudNine has been excellent. Their sales and support are top-notch, helpful, and friendly.

PROS

What I like about CloudNine Law PreDiscovery is that it is fast, nimble, and flexible. It allows me to take control of my eDiscovery projects, saves me time and the client money by allowing me to do more on projects versus outsourcing them.

CONS

Would like to see LAW PreDiscovery further developed to take advantage of more core processing power as computers become more powerful.

Bradette

Legal Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

CloudNine offers ease of use and exceptional customer support.

Offering a database that any level of experience user could review and perform tasks.

PROS

We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.

CONS

It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

Vendor Response

Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

Replied August 2017